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February 2024 by Joyce Law
The staff is always courteous, listens well to the description of the vehicle's condition of concern, explains quirks known about certain vehicles, presents a recommended work plan in a very clear way to "non-gear heads." Customers are greeted and addressed in a joyful, respectful manner as a valued customers. Applicable warranties are applied without difficulty.Military veterans also receive a discount. I especially support commercial entities that offer recognition and financial participation to employees to elevate their intrapreneurially-based work ethic. I was impressed to see a woman mechanic. The vehicles are always handled with consideration not to disrupt the vehicle's neatness.
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January 2024 by Aaron Richardson
Super personable staff...took care of me right away!!
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January 2024 by cameron allen
Very let down by this shop.New to this area and needed some service done but, I did not seem to matter.I booked a wheel alignment through car advise and the guy at the counter did not want to be bothered by searching for my appointment. I got a quote of $92 from my app. The guy quoted wayyy more than that. Upon waiting for 25 minutes and being the only customer in there I told the guy I was tired of waiting for him to “figure it out” and went to tires plus instead.Notice to all other veterans… DO NOT USE THIS SHOP.
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January 2024 by Charles
I am so pleased with the service I always receive at Firestone Augusta. Joe and his team never let me down. They do what they say and resolve my problems. The 6 months same as cash is also a nice touch and allows me to visit more regularly. I would rate the service at the Broad Street location (Augusta) 1- Stars.
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January 2024 by D.H. B.
Haven't had a better tire purchasing experience in a long time. I needed two rear tires on my beat up old 2005 Tundra for a drive back to Savannah and I needed them on short notice. Joe and the team at this location did it quickly and professionally and also found some major problems in my alignment that they fixed. I've had my vehicle aligned twice before at a competitor and now I'm not even really sure if the competitor even DID anything because Joe was able to take most of the body shudder and a hard pull to the right out of my old truck. And he did it quickly and inexpensively and the data sheet I was given on the alignment was far more detailed than anything I've received before. Kudos to the folks on the team here. I'll be taking my vehicle to a Firestone going forward due to my experience today.
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January 2024 by Victor Yu
Tire warranty is a scam! I was told I may need to replace my tires soon. I bought these 4 new tires less than 10 months ago, and drove 14,356 miles on them. These were supposed to be 55,000 miles tires. I had the tires rotated and balance every 5,000 as required for the warranty!
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January 2024 by Matthew Stenger
Excellent and timely service. Quick diagnosis of the problem and its fix. Went the extra mile checking in my Firestone purchase history to see if I had the lifetime alignment and replacing my full sized spare with one of my old tires. May not do transmission work though.
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January 2024 by Avion Smith
Made an appointment online and they actually honored the appointment slot. Great Service, Quick turnaround time and I felt like I was involved during the whole process.
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January 2024 by Wilderness Guy
Firestone policies are NOT CUSTOMER FRIENDLY. Will never return and I advise, ..HIGHLY advise future customers, to find other options and smaller business that are their for the customer..
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January 2024 by John Jones
Outstanding service from Kyle and the rest of the team. Highly recommend.
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January 2024 by LeeAnn Castorena
I always get quality service when I take my vehicle here.
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November 2023 by Malik Browning
Completed the fluid transfer and alignment/balance/rotation just fine.Problem was shopping list of recommendations they had. You would think my whole suspension was failing; my struts were replaced less than 20k miles ago. Starter Battery was “failing”; it was replaced with a brand new manufacturer battery in August, and have had no issues with it. Air filter is a cleanable K&N. No problems to be had there.So they’ll do the work they’re supposed to, but they’ll try to convince you that you need to repair/replace items that are perfectly fine. Beware, or use another location.
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October 2023 by Tammy Rhodes
Last minute tires and alignment- awesome service! Thank you Joe and Sam!Service: Tires
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September 2023 by Keaton Posey
Bought a lifetime alignment at a tires plus location and my vehicle continued to pull to the right. Had an appt here and was told to drop it off, but I had no ride back home. Joe was able to have my ride on the alignment rack within 15 minutes.I love customer service like this, and it’s something I always look for when I give my business anywhere.Service: Wheel alignment
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September 2023 by Crystal Malloy
Always takes til past closing time whether I have a 3:30 apt or 4:30 APPOINTMENT. Had other ppl waiting with me at the end of the day who brought their vehicle in around 2 as well.