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January 2024 by Seulki Lee
Came for a brake check and then spent 3 hours waiting for my brakes to be ok
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January 2024 by Chloe Joniec
Kind and professional staff, especially Michelle!
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January 2024 by Jeremy sapp
I had a 2:00 pm appointment for oil change and alignment. When I drop the car off, they said that it was only going to take an hour. I pull back up at 6:00 PM and asked what is the status on my vehicle the lady told me that they was going to get to my vehicle no matter what. 30 minutes later, I received a phone call saying that it was unable to fix my car. Please do not waste your time coming to this establishment.
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January 2024 by Devin Gosha
The person who helped me (name similar to Rochelle/Rachelle) was extremely accommodating beginning with the initial phone call giving me the option to bring my truck in early. She did a great job with educating me on the type of oil I needed versus requested. While I didn't purchase any additional services that day, she was very thorough with educating me on what my truck needed and why. She also made it her business to let me know that she wanted to see me in the future as a return customer, so much so, that I didn't have the heart to tell her I was moving out of state. With 19 years of leadership experience under my belt, this is 100% the type of employee I'd traditionally steal away. Wish I could take her with me. Kudos and job well done.
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January 2024 by Swaye M.
Everyone was very sweet and understanding, they were able to fit me in during their very packed day to fix my flat tire. They were able to explain everything they were going to have to do in order to fix the tire and were very transparent through the whole process.
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January 2024 by Barbara Reeves
Awesome customer service. The manager in charge 5 stars up to him.He was definitely a people person. Firestone is blessed to have him on their team.
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January 2024 by jon wells
No staff present at 8am. Mounted a new $200 tire for me but did not have the scan tool to reset tpm’s.
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December 2023 by Lorraine
I had an appointment at 1030am for 4 new tires but did not get started until 145pm. After about 30 min, the staff let me know I would have a wait due to unforeseen circumstances with another vehicle. Overall nice and clean establishment and it was my choice to wait. Staff was professional and polite. I will still return for service in the future.
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November 2023 by Kodi
Making an appointment means nothing. You will wait. It will be a long wait. Good luck.
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November 2023 by Becky Fulk
Sat waiting for 1 tire to be mounted and balanced for 5.5 hours with the car broke down on the side of the road. If I had another option I would have. Never take your vehicles here.
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November 2023 by Victoria Raymond
Called this location and was hung up on right after I said hello. I called back and he answers puts me on hold and then never comes back to the line. This is an awful location with clearly awful customer service.
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September 2023 by Briana G
Travis did an amazing job servicing my Fiancè's car. We came in and his head light was out, upon his overview of the situation he knew the exact solution and fixed it for him in less than 5 minutes.
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September 2023 by Crystal Malloy
If I didn’t have the lifetime alignment I bought from them I’d never go here again.
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September 2023 by Brand J
Worse place to make an appointment. Will leave you waiting for hours. No one should be waiting 4 - 5 hours when they have an appointment. I don't think they fully understand how long a repair takes, and this leaves overlapping appointments. They are always behind
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July 2023 by Ny
Friendly but extremely slow. No use in making an appointment, they never start on time.
