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January 2024 by Hidden Hidden
I recently had an experience at a tire shop that led me to believe I received subpar service. However, upon reflection, I realize that I misunderstood the situation. In truth, the tire shop provides excellent and fast care, prioritizing the needs and safety of their customers. The representatives at the shop genuinely have the best interests of their clients at heart, offering professional advice and efficient service. My initial judgment was hasty and incorrect, and I recognize the high quality of service this tire shop consistently delivers.
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January 2024 by Scholar
Techs are nice enough but the pricing is insane, marking up a part almost 400% is ridiculous and deceptive.
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January 2024 by Scott Young
These guys were extremely helpful and professional! They got me in quickly after my car died the same day, and I really needed my car back up. They replaced my battery quickly and got me out the door in a timely manner. Thanks!
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January 2024 by Ileana C
I called at the last minute to get one of my tires replaced and was told I could drop off my vehicle and they would take care of it by the end of the day. They were very nice and professional.
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January 2024 by David Dusablon
The customer reps were very courteous and professional. The work was done in a timely manner.
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January 2024 by Matt Watson
Ben does a great job making sure you get exactly what you need! Highly recommend checking this facility out. You can trust your vehicles with them.
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January 2024 by Danielle Sprunger
Ben is the best! We accidentally ruined our back tires on the car going on the tow dolly two days before our 16 hour PCS drive. They were able to replace the tires and do a main fence check and get it back to us before we had to leave. We use Firestone at every base, they are always kind and helpful and I trust them especially since they go over the top to help us in situations like this. Thank you so much!
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January 2024 by Richelle Allen
We've used this store several times the past year. Each time our customer service person, Ben, has been knowledgeable, helpful, and friendly/ We plan on using this store for all our tire needs.
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January 2024 by Sandy Yelverton
Excellent service. Friendly and professional atmosphere.
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December 2023 by Tyler Martin
Got a check engine light and scheduled an appointment online for 7AM the next day and dropped it off early the day before at 4pm. By 6pm the same day i was given a quote and diagnosis, and ready for pickup by 10AM the following day.
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December 2023 by Misubi Donroth
Online system still sucks, recommend over the phone. Got me taken care of even when understaffed and double booked, doesn’t mean it was fast but they got me taken care of within the day ?
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November 2023 by Shane Thomas
Had an appointment for an alignment on 17 November 2023. I opted to add their $10 inspection to the alignment, because I had one tire that slowly kept getting low.I was told a tire rotation would be included in the inspection. Turns out that I had a nail in my low tire towards the inside of the tread. They claimed it was too close to the sidewall to repair. To their credit, I know corporate run shops have tighter restrictions on where the repair area of a tire is. However, another local chain repaired the tire for free. So, part of me feels that I was being taken advantage of at Firestone.Remember that tire rotation I mentioned? They did it, but improperly. The vehicle in question is front wheel drive, and has non-directional tires. In this scenario you should rotate in a “forward cross” or “x pattern”. However, Firestone rotated my tires front to rear. The proof is the report noted my passenger rear tire had a puncture. When I checked the tires myself after electing not to buy a new tire from them, I saw the punctured tire was now passenger front.It’s beyond unacceptable that a wheel and tire shop can’t execute a proper tire rotation. I can’t recommend going back here. I don’t know how this location is allowed to stay on base with their incompetence. At least I don’t have to pay for an alignment at Firestone locations for as long as I own my vehicle. Seriously, though, outside of a lifetime alignment while on sale, do not utilize this location.
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October 2023 by Tyler Dahlke
Set an appointment for a wheel balance super simple and quick been over an hour and still sitting and waiting what’s the point of an appointment don’t ask me…..
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September 2023 by Theo Hudson
Diagnosed my car battery as good and went to the Honda dealership found out I needed a new one
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September 2023 by Patrick Jenkins
Had them replace my alternator, ford 2005 escape. Requires some really obnoxious part removal to replace it. However, my brake caliper was a part that needed removal. My issue was that the part was placed back on but never tightened down. So I had a wonderful surprise on my way to Fort Liberty. Thankfully, the bolt waited until I got on base before ditching me. Luckily for the Army, they won't have to pay out my SGLV just yet.I did contact and reach out to them. After going back and forth with them on the issue they told me to reach out to the Fort Liberty Firestone. I did not. I want nothing to do with them after paying 700 bucks and almost having my life ended. Please do the car work yourself or go off post.
