July 2020 by Jmk Kiv
Such an awesome crew here. So professional and polite! I'll be going here and recommending everyone to come here also. Thank you Stanley!
June 2020 by Sydney B.
I had a good experience at this location. Wade was very nice and respectful. Super professional gentleman.
June 2019 by ThePhilthyWay Way
This was probably the best Uhaul Location in Augusta. Very friendly staff and the customer service was amazing. I had a small misunderstanding and actually returned almost a day late. It was not a problem. They took care of another customers needs while accommodating to me as well. Will only use this location from now on.
June 2019 by Junk in the Box Augusta, GA
Fellas working there were nice and all but severely unorganized. I had a timely reservation for a truck at 7:30am today and waited at front desk for an hour before getting helped. I hope they improve their organizational skills
June 2019 by Women Nuclear
Dropped of my car for a trailer hitch at 7 am and said it would be done at lunch. Unable to get ahold of any one all day to find out if the job is complete. Show back up at 6 and the guy rudely tells me he has until 8 to complete the job. The owner was rude and nasty. Will never use this place again for their services.
June 2019 by samiya hicks
Took over a hour just to complete a reservation I had already did online. Then when it was time to return the rental the guy was just outside running his mouth and goofing off. Took me 30 minutes just to turn the rental in. Overall the 1-800 number for customer service sucks and so does this branch. I hope I dont have to use Uhaul the next time I move.
June 2019 by Christa Crum
Horrible customer service....agents should learn how to talk to people
December 2018 by Julius Broadwater
Slow business, takes to long
October 2018 by Joshua Davis
I'm only leaving 1 star for what happened today. I called the local number on 08Oct to make an appointment to have a tow hitch installed. It transferred me straight to the national call center. I made an appointment for today, 17Oct for 11am and was ensured that it would take no more than 3 hours. I also previously came to this location and was told the same thing. When I showed up today, they looked at me like I was crazy and it became evident they had no idea I was coming even though I made the appointment 9 days ago! My wife and 2 small kids (1 and 2) followed me to drop it off. We told them we had some errands to run and that I'd be back around 3pm. They said they'd call me, but that the time would be fine. I showed back up at 3:30pm and took my 2 year old out of the car along with her car seat so she could ride with me. I told my wife not to worry about it because it probably wouldn't be long if at all so she left with our youngest to take her home for a nap. When I went inside, the manager told me they would call me but I told him I was staying. He then told me it would be around 30 to 45 minutes. This was at 3:30pm. He then tells me he has to go and pick up a part that was delivered to the wrong store. Why was this not here? I had already paid a deposit and booked this 9 days ago! He then doesn't leave until 4:35pm to pick up the part and returns at 4:55pm. He told me before he left, it would only take 10 minutes to install when he returned. Well, it's now 5:30pm, and they're still not done!!! I've already used the 1 diaper I brought and my 2 year old is super tired and needs another diaper change. It's now 6pm. I just spoke to another employee 10 minutes ago to ask if I could go ahead and pay so I could leave as soon as they're done. He returned to ask if I wanted to bring it back about day to have the wiring mount installed. Are you serious? Are you freaking serious? And they still haven't had me pay, yet. Well, it's 6:45pm and I'm just leaving. They didn't give me a discount, and the manager didn't even apologize. And come to find out, the employee that installed the hitch didn't get here until 4pm. 4PM!!!!! I will NEVER use UHaul again! Penske all the way. Their trucks are better, anyways. Do not go here for any work! Utterly ridiculous. I'm a very patient and nice guy, but this is nonsense. This is literally only the 3rd bad review I've ever left for any company, period.
September 2018 by larryb kingii
Purchased 40 bucks worth of garment boxes I had to go back inside and get a rod for a box that was missing one! Wth... Asked about a trailer they looked at me and said yes sir what do you need. Y'all need help!
July 2018 by Teresa Danh Delgado
After being completely screwed over by another company and U-Haul being the only place that could meet our needs, I have to leave an excellent review. The GM, Melvin, was super friendly and helpful in every way today! U-Haul was able to help us with a discount on the price of our rental truck. We were able to get our rental at the very last minute and I have to say we received some fantastic service from the GM today! We defiantly recommend this location for others.
September 2017 by Yena Mae
Good prices but ragedy trucks
July 2017 by Tiffany Jenkins
Always respectable and great customer service. Love the manager always make sure my visit is a success no long waits always in and out. Always up selling products.
June 2017 by Secret Shopper
Such a trashy place! Truck broke down on me in the middle of an intersection. I called uhaul and had to wait 45 min before a sales rep could pick up by this time police where already on the scene direction traffic around the truck. Uhaul said they would send out a service truck. 20 minutes passed and they said they could have a wrecker truck come out before uhaul gets here. When I return the truck some unprofessional young guy told me to sweep out the truck. I looked at him and said "excuse me?" It's like he was demanding me to do his work. Trashy!
May 2017 by Laura Rivers
We have moved three times in the last five years. Each move presented itself with its own unique challenges and Melvin (U-Haul on Gordon Highway) has always been there to help me with any packaging needs I have had. Professional, polite, knowledgeable and reasonable prices.
April 2017 by Jeremiah Good
Best U-Haul location in Augusta Ga, the customer service is top notch!! Extremely helpful getting me on the road, whether I need a trailer or a moving van.
This is the only U-haul location I will use in Augusta Ga!
July 2010 by Chiloquin S.
BEWARE ALL MILITARY & CIVILIANS!!!! THIS LOCATION WILL NOT HONOR MILITARY DISCOUNTS...we made a reservation online,went to this location to get a wire harness kit installed & rent a trailer...first of all, they had no one here who knows how to install a towing kit/wire harness! The man/owner said it would take one hour to install...IT TOOK OVER 4 HRS...not only did they not honor the miltary discount, they didn't even offer a discount for having us wait over 4 hrs, no water, no nothing....DO NOT GO TO THIS PLACE...THEY WILL MAKE U PAY FIRST & THEN SEE IF EVERYTHING WORKS TO TRY TO KEEP YOU THERE AND NOT REFUND YOUR MONEY!!!