-
February 2024 by Brenda Harper
The staff was pleasant and professional. My truck was ready on time when I came for pick-up. The entire transaction was an easy process.
-
January 2024 by Tina Coleman
The in and out the process was so easy even with the being in line it moved smoothly
-
January 2024 by Kamilah Freeman
The staff was kind, Knowledgeable, and helpful
-
January 2024 by Iam Blessed
The females that work up front aren’t very professional. Good job to the guys that process the returns and hook up the trailers.
-
November 2023 by Debanie
Hyman and The crew of This Uhaul treated me and mom like family. They went above and beyond our expectations to make our move and storage unit possible. We are forever grateful of this team and I would recommend this Uhaul team to anyone! Thank you ?
-
June 2023 by Jay Rogers
This location is in a hard spot to get in and out of with a load. No fault to the owners or employees, just kind of is what it is. I like this UHaul store though because they always have a good inventory of moving needs. From towing accessories to moving boxes, I can always count on this location to carry items that fit my moving needs.
-
May 2023 by Bri H
I waited over an hour to buy boxes at the U-Haul location on Gordon Highway. I came to this location and was in and out in less than 15 minutes. Brittany was working both registers and I found her to be very personable and helpful; a stark contrast to the crew on Gordon Highway. I went as far as calling the manager of this location to leave a compliment. I've read through the others reviews and my experience does not intend to discredit their experience. Everyone I spoke to at this location was on it! I hope other people have an opportunity to experience the service I experienced at this location.
-
May 2023 by Li Chen
Manager is a dumba$$, cant believe she is in charge of anything! Doesn't know the rules of business or customer service. Rude AF and blames the customer instead of taking responsibility! SHAME SHARON
-
April 2023 by Rae Sedam
Hymond was very helpful and professional. I've been running around from here to Kansas looking for a Uhaul that will accept equipment returns and finally found this place. I will absolutely be returning for future assistance.
-
November 2022 by Mary F.
We had a trailer hitch installed on our RAV4 today and Louis was fantastic. He took our car right in and had it installed in good time. He did a great job installing our hutch and was full of great suggestions on how to use and preserve it and the associated wiring harness. Like my husband said, "He is a walking encyclopedia!"
-
August 2022 by Ty Petty
Rating would be 0 if it was available option. I reserved a truck for Sunday pickup, website sign in wouldn't work. Stood in long slow line to talk to an agent and was told my reservation was canceled and that I should have gotten an email. I didn't. Then they told me "corporate "overbooked them and I was the 3rd person so far thst morning. No trucks available and they "might" have one after 3-4 pm. Then they told me to to to Gordon HWY location and see if I could get truck there. I did, they had no trucks. I don't know whose fault this is but what's the purpose of reservation that is not honored by the facilities. This place didn't even try to help me. I only needed a truck for a few hours. They had a lit of trucks sitting there not being used. Uhaul is horrible and this site is just as bad
-
July 2022 by Tata B
I love them great staff very professional and they get the job done. Also don't forget to gas your truck up when you're finished k ?
-
July 2022 by عبدالله فهد
Michelle is absolutely the worst and rudest!! I’ve never been treated like this as a customer!I reserved a 10’ Truck using u-haul app to be picked from this location at 3:30. Drove all the way but found no truck!! Michelle didn’t even apologize for not having my truck ready, instead she insisted that it’s not her responsibility and she couldn’t do anything.I calmly got out and called customer service to issue a refund and they did. I came back to Michelle to cancel my reservation. I approached her and said “hello again”, she didn’t respond! She didn’t even stare at me, for three mins approximately! no one was there, it was very awkward! She finally shouted go and upload your license!! Just like that! after ignoring me like I wasn’t there at all!What did I do to be treated like this! This city “Augusta” is a black hole of all nasty people. Where ever you go, no matter how polite you are, you will be treated like trash!
-
July 2022 by Mary Harris
Beware of this location. Shady business practice. Take a picture of your gas gauge before you leave. They told me it was on a quarter tank when it was barely above E and they tried to charge me almost a $100 gas to put it back on a quarter tank when they gave it to me just a little above E
-
July 2022 by Troy P.
Terrible customer service. I was told pickup truck would be ready at 2:00PM and it wasn't. When I asked the older lady working at the front desk what the timeline she just gave me a bad attitude and told me to wait until 2:00PM(it was 2:02 when I asked her that question).These "customer service" employees needs to work on their customer service skills because right now it's just terrible.
