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August 2025 by Sara Howard
Friendly efficient customer service. Kristina did and excellent job helping me. Always has always does
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June 2025 by Patricia Kellam
First of all the Manager as well as the Customer Service Rep was extremely rude!!!!! I asked the person who waited on me if I could use some money that I paid to add a watch to my account , which I did . I will round the numbers off. 57. dollars and change . I asked politely, if that money could be rolled over so that I didn’t have to pay so much on the phone bill. For the transferring over my new phone. He looked at me like lady you’re CRAZY no, he can’t do that we will not do that. I was sooo upset . Then I believe he said he name was Lopez. So my next question, I said to him OK so I can’t use the money that I already paid for something that I didn’t get to watch it wouldn’t charge up and $10 fee on top of that. He went over to the manager to discuss what I had asked him and they both started laughing. How ignorant can people be you pay for service? You don’t get a service they charge you for everything in the store. Nothing is free anymore. Verizon it is a rip off. It used to be “The BEST now see them as the WORST !!! I was at the corporate office in Dothan, Alabama. Corporate offices are supposed to add to our positive experience. They didn’t . They do care . They’re Ignorant. I stay there for three hours paying for transferring the phone over, paying for the charger plug as well as other things that should be free. Two thumbs down Verizon. You charge too much and when I mention going to another company , Lopez was like ok go not sweat off his back.
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November 2023 by Daniel Thomas
When in there with 2 brand new phones. In the girl that was in there, Starla. Lock both of the phones was enabled to use either one of them. It cost me a $150 to get the phone's unlocked so I can take them somewhere else and have them switch. It's ridiculous she does not know, but she's doing. Please stay away from her.
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October 2022 by Camie Akam
They were on top their jobs. I was very pleased at the knowledge they had. They fixed my problem immediately.
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September 2022 by Apache Breed
Not to much to choose from over priced
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September 2022 by Michael Hayes
Very helpful and nice
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September 2022 by Brends Freeman
Good Thanks verizon
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September 2022 by Ean Thomas
Very helpful.
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September 2022 by Sondra Wiseman
Melissa was so helpful. Awesome customer service .thank you ❤️
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February 2022 by Michelle Stubbs
Christina were very helpful but most of she had a friendly and awesome personality.
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December 2021 by Jennifer Hood
Christina was extremely helpful but the lack of internet strength in the store hinders her from being able to more efficiently do her job. COMPLETELY NOT HER FAULT, but Russell should fix that.
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December 2021 by Reginald Hall
Very informative sales person- great personality
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October 2021 by Carol Hampton
Elizabeth Roland is an absolute angel ? She helped me set up a new phone and saved all of my photos that I was afraid I had lost. Best service ever.
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October 2021 by preston phillips
Everything went smooth and very professional, great place to deal with when buying a new phone.
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October 2021 by Laura Troupe
Very knowledgeable .The service was good and fast.
