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January 2024 by Josh White
This Verizon store was NO help at all!! If this was our local store we would be leaving Verizon.. I asked to speak with Manager (which I hardly ever do) and was told she was in a meeting for the next 45 minutes.. We drove another hour away and found someone at a authorized retailer who was able to help us with our issues.
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December 2023 by Lisa Anderson
Will never ever go back there again! Didn’t even get my phone set up and transfer anything over but I paid for that! Told me I would have to do it myself! I do not recommend this store at all!
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November 2023 by Deanna mosley
When you go the Brunswick Verizon store, make sure you ask for Brandon. He goes above and beyond in customer service, and really looks out for you. Walked in with a 13pro max and walked out with an upgrade and a nice watch!
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November 2023 by Jennifer Zwicker
Nice atmosphere. The customer service is kind of lacking. Once the associates find out you don't need a new phone but have a question or an issue, they seem disinterested in helping you. Literally was there for 1.5 hrs to only fix the problem myself on the phone with customer service while in store.
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October 2023 by Rita Taylor
Impersonal. Went there needing a phone and assistance setting it up. Got the phone. No assistance in setup and still not sure I did it right.
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September 2023 by Jamie Smith
I went in to the Brunswick Ga. store for a few questions about my new iPhone. Brandon was so helpful, professional, and kind. He helped me also pick out a Apple Watch. He is definitely the example of what excellent customer service looks like! He is definitely an asset to the company!
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September 2023 by Samuel Ivers
Horrible service. My wife was PROMISED $800 off a new phone and traded her old phone in- we received nothing. I have called 3 times trying to get a response- nothing. I don’t trust this store. Where is my phone???!!!
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July 2023 by Sandi Leonard
Terry was so great with me and assisted me in setting up my acct for payment purposes and was soooo kind and courteous!!!!!!!
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July 2023 by Mike Tupper
Ordered online then pickd it all up
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May 2023 by Evelyn Davis
The store manager was very helpful,got my phone working really well.thanks Verizon.
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May 2023 by Tim Bales
Great fresh seafood. Pick out the fish, scrimp, etc and they will cook it or take home to cook.
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November 2022 by Brittany Kirkland
I have been with Verizon for 15 years. I am not dissatisfied with Verizon, as a whole, as their Customer Care team is excellent. I will not, however, do business with the store in Brunswick anymore. They were very rude and unhelpful. After reading the reviews, I see that I am not the only one who has had this type of experience. I am not one to leave reviews but was left flabbergasted at the behavior and customer service that I experienced in this store. After this many negative reviews, I am disappointed that Verizon has not addressed the issue. I went in to the store to upgrade my phone. I was given the wrong phone by mistake and did not realize it until I got in the car and opened the box. I understand that mistakes happen and I went in with that mentality. However, I was treated as if it was my fault and was told I would be charged to correct the mistake. I contacted Verizon while still in store and they told me the correction could be made in store but Kenny refused to waive the fee. I am extremely disappointed in how I was treated and left in full blown tears. Had me a good cry for a couple of miles and then called customer care. They told me I could return the phone to a different store and they would credit me for the fee. Thank you, Verizon, but please address the issue with this local store. I will not be back but would hate for other people to continue experiencing this type of behavior.
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August 2022 by Aaron Driver
I waited for over an hour and never received service. I left to find another provider. Don't bother even trying to get help here.
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August 2022 by Jason Fleury
I recommend Verizon, absolutely. Best carrier out there. But don't come anywhere near this trainwreck of a store.
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July 2022 by Branch's Propane
they told us last night that a phone transfer would take up to 3 hours for the transfer , so we went back today and they told us that they didn't do transfers, they are awful! the only reason I gave them 1 star is it wouldn't post without a star
