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December 2023 by Joe Carpenter
After reading the other reviews I feel vindicated in writing this review. The staff are friendly BUT they will tell you your prescriptions are ready for pickup and then when you show up the rude lady pharmacist will not release them and tells you that you have to come back. I literally had her refuse to release my prescriptions 3 months in a row. She told me that even though my prescriptions are ready she can't release them for another 12 hours...what ? I'm driving 30 mins to get there. I'm spending more in gas on return trips than on the medication. Don't plan on grocery shopping and getting your meds on the same day. I understand regulations but not releasing a much needed medication when the patient has ran out and it's less than 24 hrs after the refill date is just ridiculous. Plus many of us travel and can't just roll into the pharmacy because she wants them to wait 12 more hrs. I've had to have a prescription transferred to another state because she wouldn't let it go and I was literally on a plane the following day without my medication. Petty and Pathetic.
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December 2023 by Joe Horsley
Very nice customer service. For a group that's over worked they are doing a great job. I appreciate the dedication their employees have.
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September 2023 by Donna Lynn R.
Another great place my husband Joe R loves. He is the one that gets around to all these place lol
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March 2023 by Frank E.
Love Kroger as a grocery store. I have been disappointed in the men's restroom the last few times I have shopped there. Men's restroom has a sign to notify a Kroger associate if the restroom needs attention. I notified an associate in the produce area that the restroom was really dirty. I later went back just to see if the restroom was cleaned and was disappointed to see nothing was done. It was filthy. Completely unsanitary. I guess it's a store pride thing but restrooms are used by young and old. This is embarrassing for such a great grocery store.
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March 2023 by BJ F
This is the worst pharmacy in Carrollton. If you live close, it’s worth the drive to go somewhere else. All the reviews you see on here are true! Tonight was my last visit there.
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January 2023 by Peggy P.
Couldn't find brand name puff pastry or any store brand. Had to go to Publix to complete my purchase.
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November 2022 by Jessica Lewis
This is the slowest and least efficient pharmacy ever!They need new management and a better workflow!And the male pharmacist that was working on 11/18/22 should not be allowed to work a customer service related job!
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October 2022 by country living
I fell of a tractor yesterday I have four broken ribs I have medication that was supposed to be done this morning they keep pushing the time back saying we are to busy behind now they just said that it will be this evening sometime should of never said Kroger and never will again my wife had the same thing happen to her two months ago with some medical cream by the way
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September 2022 by Kimberly McArthur
This pharmacy is absolutely HORRIBLE every month they tell me my daughter seizure medicine is not ready when I call days in advance. They treat me horribly very disrespectful. They always have a long line and there drive threw is NEVER open you ask why and they say it will open when they get more staff when they have 7 plus people working. This is the last time I will be using kroger. I will be switching mine and my daughter's medicine. Do not recommend this place at all. Surprised they are still in business.
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July 2022 by R Thomas
If I could give this pharmacy ZERO STARS I would. I have never dealt with such a slow pharmacy ever in my life. If you need a daily prescription be sure to put the order in at least three weeks before you run out because that is how long it will take to get your prescription back. I absolutely HATE this pharmacy. They just need to fire every one and build a completely new staff or something bc whatever they are doing isn’t working ??????
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June 2022 by Angelica Platero
I literally drove a hour from work to pick up my meds. I stood in line before 8pm. Just for them to tell me I couldn’t pick up my meds because they were closed even though I was there before 8pm. I left work early just to be able to pick up my meds. So basically I lost money and didn’t even ended up getting my meds. What a complete waste of time! Now I have to take another trip and waste my time and gas again. What a joke of a pharmacy. I hate employees that say sorry but don’t mean it.
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April 2022 by CMAD DMcm
DO NOT use this pharmacy. Takes them a week or more to fill a prescription. I requested a transfer on 03/07/22 to another pharmacy. This transfer request was not done after several requests from my new pharmacy. I had to call and complain to the Kroger pharmacist to get the transfer completed today 04/04/22. I repeat DO NOT use this pharmacy. Been a hassle every single month on a simple refill of one prescription for myself.
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April 2022 by Cindy Maddox
DO NOT use this pharmacy. They take a week or more to fill a prescription. I requested a transfer to another pharmacy on 03/07/22. Several requests have been sent by my new pharmacy to complete this transfer but Kroger pharmacy Carrollton never bothered to fax it over. I had to call the Kroger pharmacist & complain to get this done on 04/04/22. I repeat DO NOT use this pharmacy. Been nothing but a hassle on a simple refill of one prescription for myself. Their review score of 1.8 says it all. Check out their Google reviews as well.
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March 2022 by Renee Munroe
Would go with 0 stars if I could. I had surgery this morning at 7am, husband brought RX for pain meds at 9:30. They said 1-2 hours, he waited then they sent him home without and said they’d text when ready. He explained I just had surgery and needed the meds to stay ahead of the pain, they didn’t care. He came home, we called at 3:25 and system said meds were ready at 2:30 even though they didn’t text. He went back and they said it’ll be ready tomorrow! TOMORROW, when I had surgery TODAY. He said he wouldn’t leave without my pain medication so he finally came home with it. Unbelievable.
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February 2022 by Lori Samay
This is the most sorry excuse for a pharmacy I have ever dealt with in all my life! They will straight lie to you in your face!! Don’t care if you need a Rx or not!! Will not answer phone, took 16 days to fill a daily Rx!! Husband had to go out of town and need his meds, was promised to be ready and of course was not( as usual), I have shopped this store for over 20 years, the pharmacy alone is going to cost the entire store to lose my business, short handed or not this is totally unexceptable!! Rude !!