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December 2023 by Angel A
My local Bank of America branch would not answer the phone to verify a cashier’s check so that this branch could correct it for me. It was a very stressful situation since we were trying to close on a house that day and the banks were about to close, but Richard was able to figure out how to verify the check and really saved the day.
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May 2023 by Silver Dollar
Extremely nice employees that treated very well. I highly recommend and they're also opened on Saturdays. If they had a branch in Rome, I'd switch I'm a heartbeat. They also have excellent rates on credit cards.
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January 2023 by LadyBamGlam
Very rude. Just wanted to cash a check. They were trying to make it super difficult. They said they were sending a text (not sure why) never got it. Didn’t have my card cause I was going to cancel that account. They did not want to help me. Had to go home just find the card I never use. Came back and now they won’t close the account. They said to call. Wouldn’t in person be more authentic to cancel as opposed to over the phone? I will never recommend Bank of America to anyone. Horrible!!
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January 2023 by Bronson Stoneback
Way under staffed, they stopped doing physical temporary cards when waiting for your card.. close before people get off of work to go to bank
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November 2022 by Delana Frazier
Stephanie was very knowledgable!
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October 2022 by Teri Race
The ONLY negative is there is no drive through service…ATM only. Very disappointing.
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August 2022 by Vernon Smith
Very. Helpfully. Good. Sev..Friendly. People.
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August 2022 by Haley Cabe
Staff is always welcoming and extremely helpful!
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February 2022 by Thannya Harris
Understaffed. Usual waiting time to just make a deposit is around 20 mins.
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November 2021 by damen Jolly
If I could give 0 stars I would. The bank manager is rude and condescending. My debit card was stolen and it's going into the 2nd week of me not having a card and because of how ride he is I don't want to even go in there and get my money. I will be going in there with my husband and closing our account and going to another bank in doing so I'll have access to my money much faster than them trying to fix it.
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August 2021 by Forstormey
Bank of America has perfected the ATM experience for me. Simple, easy, and quick. Paperless feature to email everything pleases my tree hugging heart.
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June 2021 by Susan Danna
Get some employees, so that every time we come we don't have to wait forever!
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April 2021 by Paula S.
Never used this branch before but had to go and get some change for work. The lobby was very bold and I waited for a while for my turn. African American guy came out of the corner office and greeted us with a smile. He went back into his office to attend to his client. Buy the time it was my turn, Nikki helped me. Had watched her take care clients before me, and I can say that she was very professional, friendly and helpful and fast. The teller next to her was taking care of the spanish speaking customers. So to me the customer service at this branch in Cartersville is really good. Really nice banking experience.
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April 2021 by Christine Thomas
I'm always treated with kindness , and wonderful service each time i enter there, everyone is so kind. I realize our bank is small, but there we are still treated with kindness. Cartersville is small so to me that's just perfect! they get the job done in just fine, l'm not complaining i'm proud of our bank.
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April 2021 by Dream World Ent.
OPEN THE BANK BACK UP ! This is crazy.
