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December 2023 by Storm Stringer
Place has a huge issue with people getting attitudes with each other on the floor seems like who ever Qa is or management chooses to correct behaviors on the donor floor loudly when the employees they were talking to are right there as though she wanted all the donors to hear her. While there are some really nice workers it seems all of the workers have a problem with someone else and how they do there job. Don't shoot the messenger just calling how all donors are seeing it. Also stop coming up to people and telling them they didn't schedule.i schedule through the app every time but had to correct someone a couple times showing them I scheduled my donation.
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November 2023 by Brandi Clinkscale
This place is like horrible in a sense of like the rules or whatever and what I mean by that is that my husband went had a good vein. Apparently you supposed to have two and then was denied because he didn’t have the two veins and then they told him to come back in seven days, drinking a whole bunch of water and try it then Which doesn’t make sense because there’s nothing on Google that says you had to have two veins to be able to donate plasma. It just says like the basic rules you have to be like you know the weight and then you know you can be sick whatever and then I’ll try and I’ll have small veins and it didn’t say nothing but having like bigger veins or like small veins didn’t say nothing and then when I got there, they said oh it’s a thick needle so you had to have a bigger Vein I would like do the research and find somebody else or better plasma place
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November 2023 by esteban correa
I have been going to biomat for about a few months and I can honestly say the staff is amazing and the place is well kept up with. The only downfall is that they wait for multiple beds to be available instead of calling people the moment a bed is available. I was sent home one day due to how the facility was so packed with people waiting to be called to donate. It's not fair that I had to leave and missed out on my donation because they are taking their time to call on people. If this problem gets fixed I believe it will be a lot smooother.
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November 2023 by glomarys quiles
The staff is super nice, the facility is super clean but the waiting is crazy. They need to stop waiting for all the beds to empty to call on people. As soon as a bed becomes available they should call on someone, just like the biomat in F.L they are never packed.
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November 2023 by Swazy Ser
Service good people just doing they job but Grifols is a money hungry cheap large conglomerate which has cost this facility it’s room for expected inconvenience and also cuting wat they pay donors at any turn 5 dollars for inconvenience really stubborn considering how much a bottle of plasma goes for anyway they don’t even give u bonuses for your birthday anymore smh staff & workers up to standard though
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October 2023 by Ahmein Futch
If anyone decides that this will be the place they want to donate, I'd say go for it. The staff are excellent at what they do, and if Megan is there, you're in good hands. Nice hair, nice smile, and a cool personality, you can't miss her!Biomat, give that girl a raise!
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September 2023 by Melissa Jenkins
I love the staff here. I have been donating plasma here for a few years twice a week. Donating Plasma not only saves lives, but it also is a way to earn extra money.
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August 2023 by Nuvola Nardei
Do not go here. This place wastes your time. The website let's you make an appointment online and then when you show up in person, they turn you away. I suggest you find somewhere else.
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July 2023 by Tonya
I'm very disappointed with this facility. Today is June 29,2013. My last visit prior was last week.I donated successfully but was bruised due to staff moving the needle around in my Arm. That was the first donation of the week, and the 2nd one had been deferred due to the bruises and missed the 2nd compensation which is the highest.I waited until it cleared, came back Tuesday June 27th, still unsuccessful and today the same results. I've missed 3 donations, waisted my gas and my time and was only compensated 10 dollars. The phlebotimist are very under trained and the donor is the one who suffers. There should still be compensation especially when it is not the fault of the donor. You need to train your staff extensively before allowing them to stick any donors.
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July 2023 by April Giles
I wasted time and gas coming all the way up here to be told sorry we are not taking new donors today but yet was able to schedule an appointment it would nice to receive notice before coming all the way there ?
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June 2023 by Megan DeBerry
This was my first time donating plasma. Every single person in the office that I talked to was extremely knowledgeable and FRIENDLY! It did take awhile to set up and go through the paperwork and physical but that is expected. I will go back and again I wanted to recap on the customer service is for sure 110% meeting expectations!
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June 2023 by Megan Thornton
I came to my appointment and was told to come back the next day because I had to go through the new donor process when I came back the next day I patiently went through the process and confirmed at the time of arrival and with the person that did my vitals that I would be getting the $100 compensation (hints: the reason I came back and patiently waited to go through the new donors process again) after being there 4 hours I went home waited an hour checked the card and only got $40! I was really in need of the $100 which is why I confirmed before trusting them and donating MY plasma. But wasted gas and time that I didn’t have to go there twice just to be wronged. Called and got nothing corrected. The management team fixed the issue and sent me the rest of the money. Within 2 days.
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May 2023 by Renee Jenkins
Horrible Horrible Horrible!!!! They are rude and nasty!!!! I went in today and they use no iodine before sticking me and then when I was finished the woman looked at me and said she had someone to stick then she will unhook me!! Then the conversations they have while your in there is very unprofessional!!!
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May 2023 by Miss Lo
You must be in good health to donate. Check their website for the requirements.This process can be time-consuming. I don't know if I'll be in here for an hour or more. A few times, I spent over three hours in here.The time to donate plasma takes me about 45 minutes if I'm well hydrated.When the staff is on point, which is hit or miss, you'll be in and out. Otherwise, just plan to be here for about 2 hours.Bring a book, make sure your phone is charged. ?If you get cold easily, bring a blanket.Despite these issues, I make the most of it. The lil bit of extra money is nice.You get paid via a card, not to your bank account. I save this money.Since you are donating, you are not taxed on this money.
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March 2023 by Desean M.
The staff is not friendly at all. They alway seem to be upset or just not in a good mood. Funding takes hours to be applied to your card. I wouldn't recommend this place to anyone.
