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August 2025 by Ronn Stinson
I am writing to share my very positive experience working with Samun Hem, Office Manager for Mark Bartley – State Farm Insurance.
When I initially visited the office, I had several questions regarding my vehicle coverage. Samun welcomed me with a courteous and professional demeanor, immediately putting me at ease. She not only addressed my concerns with clarity and thorough knowledge, but also went above and beyond to present me with multiple insurance options that were both helpful and easy to understand.
What impressed me most was the time and care she took in reviewing my policies. Samun carefully explained how I could adjust and bundle my vehicle coverage with my homeowner’s policy, ensuring I received the greatest value and benefits. Her dedication to making sure I had the best possible outcome truly stood out.
Thanks to Samun’s professionalism, expertise, and attention to detail, my overall experience was outstanding. I left the office feeling confident, well-informed, and extremely satisfied with the service I received.
I highly recommend Samun Hem for her courtesy, professionalism, and deep knowledge in her field. She is an asset to the State Farm team and represents the company with excellence.
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August 2025 by M H Shah
Please go see Ailene. She has lots of patience, friendly and Outstanding Customer Service Top Notch. She will work to get you the best deal discounts on Home & Auto Insurance. More business need people like Ailene. Also go see Sam. They both are great people. Friendly environment. Thank you for everything.
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August 2025 by Uriel Rebolledo
Ailene Hernandez Ceballos was really helpful through the whole process. She answered any questions I had throughout the process. I would definitely recommend Ailene to everyone.
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August 2025 by Tyrelle Johnson
Ailene Hernandez Ceballos is an outstanding professional who demonstrates exceptional dedication and a positive attitude in every task.
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August 2025 by Chelsea Buice
The representative I spoke with was very helpful and knowledgeable.
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August 2025 by Tonya Quinn
I appreciate that Customer service is always their number one priority every time you call. I called to add another vehicle on my policy, and had the pleasure to speak with Ailene. She was awesome! Not only was she patient, but she was reassuring that I was getting the coverage that I needed. She even found more discounts for me to reduce my premium. Thank you, State Farm for always having quality and top-notch customer service.
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July 2025 by Zion Crest
Ailene made my statefarm experience 5 stars. She was very patient, kind, and informative throughout my entire process. I appreciate her help. Thank you Ailene!
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July 2025 by L M
Sam and Mark have been my agents for over 20 years. I consider them like family. They don't mind going the extra mile to educate you about your policies, you know exactly what you are paying for. Thanks soo much for your service.
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June 2025 by mikel kim
She is very friendly and professional in her work.
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June 2025 by ty lim
My agent Sam is very professional and helpful. I highly recommend this agency.
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June 2025 by Carlyle Charles
Ms.Sam is such an asset to the company.She is very attentive to my needs and takes her work seriously to achieve the mission.Keep her.
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May 2025 by Eddie Hayes
I recently joined the company and was able to make a seamless transaction for my auto insurance coverage. Veronica was very friendly and professional.
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May 2025 by Tainel Miller
Working with Evelyn Godinez was a fantastic experience. She was knowledgeable, responsive, and made the whole insurance process simple and stress-free. Highly recommend! 5/5 stars!
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May 2025 by Maritza Reyes
Very good service. We love Veronica C. She always helps and is always willing to go an extra step to help and inform.
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May 2025 by Tina Williams
I have been with this State Farm location for over 10 years. I have no complaints. I am pleased with the service I receive, and I would highly recommend them. They reach out with new offers and options to save me money. Sam is the best! I love her transparency and genuine personality.
