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January 2024 by Thomas Flynn
big run around from 3 Napa sources for this disabled reviewer. 1 store said they couldn't replace or swap dead under warranty battery and needed original receipt, then looked and said i'd have schlepp to Kennesaw store who said they couldn't honor NAPA warranty either and would have to take to Mavis Tire and Battery who originally sold me a $250 battery and blew out $2600 in computer chips and charged a shipload to install on top of purchase. Up selling masters still not resolved by the shop on 120 W. Did not even offer to have Mavis insurance pay my claim. TSF 7th level Google Hometown Guide/Reviewer. New battery wouldn't hold a charge and even under warranty charged about $50 for a pro-rated replacement uninstalled. Be very wary with both chains NAPA & Mavis. FYI Prior owners of Mavis were 5 stars *****. Now rated probs 1-2 maximum. P.S. wife and I disabled too.
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January 2024 by Silvia Barbuto
I know that no one cares but I just came out of the NAPA that is on the corner of Cobb Pkwy and Gresham Rd and the service was very bad; maybe because I’m a woman and the employees are people that can’t accept women purchasing items for their vehicles.I walked in, I knew what I needed, there was an elderly man and a young man at the counter, they bother looked at me as if I was out of place. When I said what I was looking for, it seemed like now of them wanted to take care of me. Then the older man pointed to the young one and he took care of me but I could tell that he didn’t want to do so. This is the first time I’ve had a bad experience at this NAPA but I’m definitely not going back
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December 2023 by Ángel Miguel “Always crazy never sad” MDZ MTZ
Excellent service ?? blessings
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November 2023 by Praydeep “Pray Deep” K
Good people particularly gentlemen named Hector were very helpful.
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November 2023 by Michael Debus
They had the part no one else had.
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July 2023 by crawlspaceboy
Horrible customer service. Very little common parts in stock. Employees have very poor attitudes.
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May 2023 by Marcia McIntosh
Slow, not enough staff. Pack lunch.
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April 2023 by JAY M
Clean store, the part was missing a seal that was in the box originally. Typical for most places though. Customer service was great!
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April 2023 by Mike A
Good service. Helped me locate part I needed.
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November 2022 by Theo K.
This place was amazing. The service was great. Went there for a mirror for an older Chevy pickup truck. Advance Auto didn't have it. AutoZone didn't have it. Riley's Auto Parts didn't have it. This place was the only place to have it. I am very grateful to them. They are amazing. Thank you NAPA Auto Parts. Everyone there was very courteous. Steve was the best. Thank you. Theo
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September 2022 by Heather Garcia
Manager has a terrible attitude and doesn’t seem to care for customers. Just money.
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July 2022 by Velle Hud
They had a rare part for my Explorer XLT that I couldn't find anywhere. And it was reasonably priced.
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July 2022 by Devin Hanson
Worst customer service experience ever. And they would not let my pregnant wife use the bathroom! Never going there again
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March 2022 by Hubert Davis
It's not a NAPA Auto Parts Store anymore, its Advance Auto Parts. I went there to have two of my boat batteries tested. I ended up purchasing a Deep Cycle battery for my trolling motor. The price of the battery was reasonable at $95.00. Good friendly service.
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January 2022 by Koah Vincent
I stood in front of them looked up the part online found out they didn’t have it and left and no one said a word to me
