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February 2024 by Tiffany Jenkins
This place is an absolute rip off. I return my U-Haul with over a quarter tank and several weeks later, I was charged an additional fee for being under a quarter tank. Please be mindful to take photos of the gas tank if you do choose to use this location but I would highly suggest using a different location instead.
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November 2023 by Nicole Marie
We had a reservation for a 26 foot U-Haul that we were scheduled to pick up after they had closed for the night. We never received a confirmation call from the location as I was told on the phone I would by a customer service agent through U-haul during scheduling. We arrived at our scheduled pickup time, clicked the link in our email, only for it to say that there was no equipment assigned. What could have been a easy, pleasant experience turned into a nightmare. I don’t know if the ball was dropped on U-Haul’s end, or if this is entirely at the fault of the dealer. Either way, I cannot in good faith recommend this location.
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July 2023 by Andrew Beatty
I made an online reservation for a truck, 2 dollies and 24 moving blankets. Picked up the truck after hours and it was empty. Called the next morning and was told they didn’t have any dollies but I could “probably come in and get some blankets”. I asked if they had any blankets and I was put on hold and then informed they didn’t have any. I was still charged for the equipment I didn’t receive and have been fighting to get a refund for over a week.
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July 2023 by vicki stilwell horne
Extremely nice and efficient at this Uhaul location. I will go back.
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May 2023 by John Gill
Scheduled 11:00 AM pickup. Arrived 10:45 found building locked up tighter than a drum. Directed to a 2nd location but U-Haul only to find NO 10', a 26' had been shipped there instead. HIGHLY recommend SUNSHINE (?) my 3rd location, went out of their way to serve me and offered many apologies for others NON service.
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February 2023 by Kelli Holt
If I could give this place no stars. I would. We drive 30 miles down the road and this place just charged my mother $375 for 268 milegaes. Don't go here. Go somewhere else. They are a rip off and don't do their jobs.More to this my mom called and the guy was rude to her and hung up. This place is shady! I will continue to be making complaints against this location
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February 2023 by Gina S.
Very bad dealer. He literally prepared a truck for us, drove it to the front and gave us the keys. Never mentioning that we needed to take pics before leaving. I told him I wanted to extend the 1 day rental to a 2 day rental and instead of having me do it through an app, he did it for me. So I had no idea that I was supposed to upload any pics. He did everything from his phone, not mine. We drove the truck less than 30 miles (both house were exactly 5.6 miles from each other). He billed me for 268 miles. He didn't email me a receipt until Tuesday but when I called in on Monday he told me he had already emailed it and everything was all good. He overcharged me and hung up on me when I called him. He purposely cheated me. I'm in tears over the whole experience. He's a very very bad man.
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November 2022 by Joshua Brooks
Don't waste your time trying to reserve a U-Haul. Didn't get staged so showed up to nothing there no truck no nothing.
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October 2022 by Tyler Little
Truck was clean, drove well and attendant was nice. Was charged for a service I was ask for and declined however. "Safemove". Not sure if accident or not. Also truck was worrying low on gas (still had 40 miles left of gas when done with move thankfully) and one of the mirrors was broke. I did my move safetly, so I guess I job done for $15 more than I agreed to and with a broken mirror.
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September 2022 by Servando Garcia
I read all the reviews. I had a great experience. The staff there went out of their way to help me. I'll never use anyone else
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September 2022 by Dustin Leverett
Love this location very professional very friendly owners are nice.. will be using them again
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March 2022 by Sherry Mckie
We weren't sure how the check in worked. A non profit did the rental with our info from her office. I didn't know that we actually had to be at the rental place to check it. There was no one at the rental site that actually worked for the company. It is hard for senior citizens to do computer business.
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January 2022 by Casi’s Creations
Issued a truck without gas, owner would not issue us reimbursement. His employee attempted to get us our reimbursement but owner declined. We were not issued any papers for our rental therefore we were not aware of their policies. The owner gave us the key and let us go after payment. He gave us no instruction soon after payment. Very unprofessional.
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January 2022 by Samantha Gaddy
Never rent a uhaul from here. Go ANYWHERE else. The customer service is non-existent. The whole experience was extremely unprofessional!!
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October 2021 by Danny Roderick Jr
Showed up on a Sunday to pick up a truck and no one was there, wouldn’t answer the phones or respond to messages. Plenty of uhaul locations around here. Stay away from this one.
