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January 2023 by Brett Blevins
Absolute worst customer service of any dealership I've ever gone to. I don't even know why they call it a \"quick lane.\" Why even have appointments? You'll sit there for over 45 minutes and your car doesn't move. People ahead dropped their car off hours before they came back to find they didn't even start. What's their solution? To ask if you can bring it back tomorrow. Nope, won't bring it back again. Never have we come here and had our oil changed in under an hour with an appointment. \"Pathetic lane\" is what the sign should read. This place is exactly why automakers are going to start dealing with consumers directly. No one here is capable of doing their job. Everyone from the Manager down should be sent packing. Because of this experience a snowball has a better chance in hell then I do of purchasing anything from jc lewis again.
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December 2022 by Google user
This is the tire that their quick lane let my daughter leave with! Notice the 2 foot gash that was on the inside of the car. Called to speak with a manager and left message with the person who answers the phone and they still have not called. Definitely not pleased with them!
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December 2022 by Kevin Moore
This is the tire that their quick lane let my daughter leave with! Notice the 2 foot gash that was on the inside of the car. Called to speak with a manager and left message with the person who answers the phone and they still have not called. Definitely not pleased with them!
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August 2022 by Vincent Kochetta
They need to change their name from \"QUICK\" lane to something else.... Eventual Lane.... Maybe Not Today Lane? Saturday work is by reservation only.... they are at half staff for half the day. I have gotten all of my car repairs done by them... bought my car from them.... going elsewhere...
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August 2022 by James Wallace
As others have posted, by appointment only. The part that bothered me is she wasn't even interested in scheduling me an appointment. All I got was I have no time for you today. Not the same service it used to be.
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May 2022 by Mallorie J.
Was promised a vehicle that I paid to reserve only for the manager to decide to sell it to another customer without any knowledge to me. Very disappointing and rude after I had already given all of my information and my credit was ran. They seem to only care about money and not customers at this dealership.
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March 2022 by Jay Erickson
Great place, Stopped in for an oil change and they said I needed rear brakes, which I knew I did need them so the price was right so I had them take care of oil change and rear brakes. Got to say Dona Kemp out front was awesome, she kept me updated on the progress, and was a delight to visit with.
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March 2022 by Kelly
Always take my ford escape and my f250SD for all there services. Great service advisors too
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November 2021 by Chey Rodriguez
Went for alignment,it was not done correctly and now I have to spend more money to get it fixed.Would not recommend this shop to anyone.
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August 2021 by Delvin Logan
Initial impression perfect received an early morning Saturday appointment for 730 perfect for my work schedule arrived at 730 promptly to doors locked at 755 doors were open. I was given an estimate of about an hour for brake service I was expecting a much longer wait always trust your instinct after waiting an hour and a half I am told my brake pads had to come from Savannah big disappointment because I work at night and just got off Saturday morning I had to get home somehow being new to the area no friends for a quick ride home so I walk home 5 miles I walk back after taking a short nap I arrive back at quick lane at 1:15 to find my vehicle still on the rack now I’m really upset I asked to speak to manager and was made to feel like it was my fault I own a Volvo to wrap this review up the name does the business a huge dis-service unless you own a FordService: Brakes
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July 2021 by Ron Winders
Headed out on I-16 for vacation and hit an object in the road and separated a tire. Made it to JC Lewis and Brittany took great care of us. She got us back on the road safe and sound.Thank you!!!Service: Tyres
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April 2021 by G H.
They took me in after 5 p.m. in the Quick Lane and Patch my car tire and got me back on the road. I had slim hopes of making it to my hotel room in Augusta but it looks like I'm going to be there tonight after all I really appreciate how nice everybody was taking care of me.
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April 2021 by Robert Huber
Was traveling through while on vacation when I saw oil dripping after stopping for gas. The other Ford dealer (in Michigan) that had performed an oil change the day before we left had forgot to put the oil cap on. The service department changed our oil and also detailed the engine bay to clean up the mess that was left. Great service getting us back on the road quickly.
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March 2021 by I P.
One of the worst car dealerships that I have been Awful experience !!! I worked with a sales rep who initially ran my credit and quoted me numbers but after arriving at the dealership surprised me with a totally different quote. They have failed to follow up with and this is one of the worst experiences that I have had shopping for a car!
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March 2021 by David Shaw
Very professional and on time !