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August 2023 by T K
They have a really fun cat that "owns" the business! Honestly, I've received great service and creative arrangements to meet my needs.
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January 2023 by Kayla Edwards
We went for a consultation for my wedding and I was very excited. The woman who does the flower consults is Kaitlan Long and she took a lot of notes and asked a lot of questions. At the end my mother and I were told that I would take 1-2 weeks to hear back from her with a quote. Two weeks passed and nothing. I called and spoke to someone else over the phone who said Kaitlan would be reaching out. A few days later she emailed me, not with a quote but with, “Please send inspo photos so I can finish your quote.” Nothing was mentioned about needing photos ever. I responded to her email and asked what more she was needing because we discussed everything when we went for our consult. She never responded. I looped back around a few days later and still nothing. This was back in October up to the first week of December. To this day we haven’t heard anything from them. We never received our quote. We are so disappointed because I really thought this was the place that was going to do the florals for our wedding but no. All that being said, go somewhere else! It’ll save you time and effort on your end.They responded to this review and said it was during the holiday season and they have made changes to avoid this, however we went in October, before the holidays and no one had still reached out to me to this day. Literally just ignored my emails.
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December 2022 by Sheri Rich
Every time I’ve needed something at the last minute they have been able to accommodate my order. The flowers are always absolutely beautiful! I highly recommend Dowtown Flowers!!
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November 2022 by Tammy McEver
I live in North Carolina and wanted to send my daughter some succulents for her birthday. They made up a special arrangement for her. I asked them if they would please send me a picture and they did what I asked. They were very friendly and helpful. Would definitely use them again. Thank you for your kindness and thoughtfulness.
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October 2022 by Lindsey Vinyard
Downtown Flowers provided the most beautiful wildflower arrangements for our small wedding! They did a great job!
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October 2022 by Keith Hornick
What a great florist shop serving our community. I needed some flowers this morning and needed them fast. The staff understood and helped me immediately. In 5 minutes, I had exactly what I wanted to help make a dear friend's birthday a little brighter. Thanks so much for your help and for such beautiful flowers! You have mi business from now on.
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October 2022 by Christina Bell
Highly recommend! I walked in the day before my wedding, completely unsure of what I was looking for or what I liked. Kaitlan was a huge help and made the whole experience wonderful! She showed me options, asked questions about my style and she made a bouquet even more beautiful than I could have imagined. I’m so happy we choose downtown flowers for my big day!
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October 2022 by Robin Sweat
We used Downtown Flowers last year for homecoming and prom. We intend to use her again this year as well! While staying busy with weddings, Kaitlan services MANY of the local high schoolers come time for formal dances. She provides gorgeous bouquets for the girls, and the attention to detail is what sets her apart! Can’t wait to see what she does this year!
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August 2022 by Sara Brown
It breaks my heart to not have more positive things to say about our experience with this florist. I had very high hopes and realistic expectations that simply were not met from start to finish. We chose this business based on the beautiful photos we had seen of past weddings when searching for florists in the Toccoa area. Upon first interacting with the staff, it was quickly made obvious that they are extremely short staffed due to the lack of consistent communication we experienced. We live 2 hours away and we even tried stopping by the shop on 2 separate occasions, and both times they were closed during posted business hours. And they would not answer the phone! Getting a staff member to return our call or respond to an email in a timely manner was like pulling teeth. I would say the most stressful part about my entire wedding planning process was dealing with Downtown Flowers. When we finally received an invoice outlining all of the products and prices we requested, the quantity was off and a mystery $350 fee appeared that was not included in the original quote. The owner, Kaitlin, blamed the incorrect invoice on system issues? If that was the case, fine, I get it happens. But this is your business and we are paying clients. We should not have to work this hard to simply pay for the service you offer. Aside from the horrible communication and poor customer service, the floral arrangements we received were good but not great, which is why I am giving 2 out of 5 stars rather than just 1 star. I will say I loved the bouquets and they were very close to what I had asked for (see photos). My inspiration was a wildflower arrangement with jewel tone colors of burgundys, purples, blues, and greenery. She did deliver on the vision I had in mind. However, the bridesmaid bouquets were the same size as the my bridal bouquet, which I assumed would be bigger and more elaborate. Lastly, the mother’s corsages were so tiny and unnoticeable. They were mounted on brassy bracelets that did not properly fit to my mothers wrist. Overall I am disappointed in everything from the communication to the timeliness to the execution of the floral arrangements. I hope this review is taken to heart by this establishment and they make the proper changes to ensure that this type of service is not given to clients in the future.
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June 2022 by Tiffany Massengale
I’m from out of town. We had a small wedding at Toccoa Falls. I had my bouquet done here and was very happy. It’s not easy planning something out of town (even if it is small). They worked with me to make sure I got what I wanted and even rushed it the day off because it was raining and we saw a gap in the forecast, but it was earlier than the original time. I appreciate them working with me and truly loved my flowers.
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May 2022 by Marlena Walker
Going into working with Downtown flowers for my wedding, I was very excited! They were close to my venue, had great reviews, and the pictures were beautiful! However I was working with a budget so the first thing I needed was to make sure they would be in my price range.Around mid-March I reached out and the woman I spoke to was friendly, but said that I needed to set up a consultation call and the earliest time available was April 12th. I’m having a short engagement so this was a bit stressful but I was willing to wait.We had the call on time and she got what she needed from me, saying she would send me a proposal with prices either that day or the next. A couple days passed and I hadn’t heard anything, so I reached out again. This time, I was told that they needed a week to complete the proposal. So a week passed. Then two. Then three. A month passed and nothing.I reached out again around the third week and was basically told they were very busy and would get to it the next week, but that never happened. I called again and left a voicemail and they never responded. Eventually, I had to look elsewhere for a florist for my wedding. I’m sure they do great work, but if I can’t get even a proposal from them in a timely manner, how could I count on them the day of my wedding?I hate leaving bad reviews, but I was at best a customer that slipped through the cracks.
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April 2022 by Kelly Goldsmith Carey
Gorgeous work, great customer service!
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April 2022 by Brittney Bruce
Kaitlin did an amazing job at my June wedding I couldn’t have asked for more beautiful arrangements! Thank you so much for your hard work and open communication with my mom on everything !
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February 2022 by Brianna Bailey
Kaitlan is so incredibly creative and has an amazing gift with flowers and working out visions. I have placed many orders with her and she has always delivered above and beyond! Here are photos from flowers I ordered from our 10 year Anniversary photos ?
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January 2022 by Destiny Marsteller Sullivan
Kaitlan did an amazing job on the flower arrangement I ordered for our basketball team mom! The flowers were Gorgeous. Thank you!
