-
November 2023 by Rose D.
It was a really great experience. Stress free and easy. And Cabe Cox at the Warner Robins lcation was very friendly, and put me completely at ease. He made the experience a really positive one.
-
November 2023 by La Trenda Tyler-Jones
Worked with two different folks throughout my search and subsequent purchase of a truck. They were both courteous, patient, informative, and professional. This is my 3rd experience with CarMax for purchasing a vehicle, which speaks for itself.
-
September 2023 by Joey Lynch (JL)
I've purchased three cars from this location. A Jaguar, Mercedes, and a Tesla. Any issues I had where promptly addressed and corrected. Two minor issues required taking the vehicle to off site mechanics , after coordinating with manager Dre, the issues were reimbursed after providing receipts. I will buy my next vehicle from this Carmax. It's a crowded store, so that should tell you something. Highly recommended.
-
September 2023 by Naomi Holifield
A very nice clean place to find a used car to purchase.We actually ordered our car online and had it shipped from out of state which costs more but if you are looking for a specific color or year, it's the only cost effective way to get exactly what you wantThere were some issues with the title because of a misread but they were sorted out and everything went fairly smoothly after that. We were able to test drive and purchase all at once. It took 2 hours for the whole process partly because it is busy and they aren't fully staffed for as many cars as they have but everyone was nice and helpful. Just make sure you set aside extra time because buying a car takes a while.
-
July 2023 by Jose Rivero
I went to sell my truck and it was smooth and easy at Carmax. Everyone that I came in contact with was courteous, friendly and helpful. Jonathan was that took care of the sale and he did an awesome job of walking me through the process. He explained everything and answered all my questions. It was a very good experience overall.
-
July 2023 by Lalita Appling
It was great completing all of the required paperwork at home and did not come in to the dealership until it was time to get my new vehicle. The process took about one hour. Best car buying experience I have had.
-
June 2023 by Matt Scarfo
Got an instant offer online and scheduled an appointment to sell my car. They verify that my car is in good shape, and come back and offer $800 less than the offer I got online. When asked why, they could not give me a straight answer, so I walked out.
-
June 2023 by Teresa Gordon
Amazing experience! Everyone was so kind and helpful. No pressure sales and a very easy and efficient way to purchase a great vehicle. I will recommend them to everyone I know.
-
June 2023 by Charity Robertson
So, I have mixed reviews about CarMax. It appears to me that the online pictures are edited in some way or photographed in lighting that doesn't show the body of the vehicle properly.I ordered a car and it was in much worse shape than expected after waiting two weeks and way too long in the waiting area to see it. Also, the front driver tire was not holding air properly. The tire could have been easily fixed, but the body had many scratches and paint from another vehicle on it. I didn't want a vehicle that had obviously been in some form of a collision, at the price I was planning to pay.The whole situation was frustrating. I will say the manager was understanding of my issues and refunded my transfer fee. The staff I spoke with was nice, even when I wasn't the nicest to them ?Now I need to buy a family vehicle and don't know what to do. A lot of the dealerships around have practices I am not comfortable with and I am concerned about investing a lot more of my time waiting for CarMax. It would be very helpful if they would note any flaws or damage to vehicles somewhere on the listing so I can decide if I can deal with it before waiting two weeks to see/drive the vehicle.
-
June 2023 by Pam Barkley
Greeted pleasantly and professionally! My test drive was good and the sales person was knowledgeable and helpful. Overall good experience. Had to return to have batteries replaced in the fobs and the young man helped with setting up the Bluetooth…I’m very happy!
-
June 2023 by Lyssa Jones
The car buying process was easy. Lots of vehicles to choose from. A little miscommunication from the sales rep but it worked out in the end. Shipped my vehicle from another location. CarMax guarantees a deep cleaned inside and out. Someone ripped the tint off the front windows and didn’t remove the glue. My vehicle also had dust on the door panels, burned out black and mild tips under the drivers seat, and a fully loaded clip to a 40 caliber gun was found under the passenger side. Asked to have my $300 shipping fee returned for compensation. The General Manager Justin of the Warner Robins, Ga location denied my request, the only accommodation that I got was to have the police come out and search my vehicle and to have it cleaned by a professional whenever I was ready. Horrible experience!
-
May 2023 by Katie Gibson
scheduled for a 5:30 pm test drive today. Got here about 5:16 and checked in. It is now 6:15 and we are still sitting here. Not a single employee has approached us with a reason or apology for the delay. I would expect a little better customer service when we are considering buying a $45,000 vehicle.
-
May 2023 by Kevin Glover
It started out great. Found a car I liked and had it shipped to my local store for a incredibly reasonable price. I did a 24 hour test drive. There were 3 small items wrong with it but only one worth mentioning. It took them over a month to change a bad tire pressure monitor. It was hard to get the local store to answer the phone. I tried to talk with the local GM many times to see what the hang up is and he was NEVER at the store. But after they finally fixed the issue I ended up with a car I liked and the express pickup was fast. The employees were very nice. I would use them again but I hope you never have to get them to work on a vehicle.
-
May 2023 by Melissa Kelley
My family and I had a wonderful experience in Warner Robins. Everyone we came in contact with from the front counter, to the guy who pulled the car around to test drive and the guy who sold us the car were so kind and helpful. Cade Cox was the best! He made the process easy and relieved all of my anxiety about buying a car. He was kind and patient for the entire process, while also be personable. CarMax is lucky to have this guy! We will definitely come back when we want another vehicle!
-
May 2023 by JoAnne S.
Best car buying experience I've ever had!!! Was fast, easy, no hassle, got a low down payment delivery was super fast and easy. They shipped the car I wanted from another location and delivered my vehicle to my house within 4 days. All the employees were super friendly, helpful and courteous. ?
