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March 2024 by Charles T.
Had a run in with Chris ,at Pearl City store , about returning clubs, I was hitting balls in bay and I hear Chris yelling at me from across the store. He seemed angry and was getting everyone's attention I didn't want to escalate the situation so I didn't reply to his ranting. A few weeks later I tried to return a new putter I had brought from Roger Dunn recently and was told I could only get a trade in value instead of full value even if it was well in the 90 day guarantee. I was upset but left store went to Ala Moana store were they happily gave me full value after they checked they said there was no reason for Pearl city store couldn't have done the same. I think Roger Dunn is awesome place to shop for golf clubs but I really hope that there motto of satisfaction guarantee is more than words Serveral of your employees witness and commented how wrong my situation was handled. If you are now after 8 months attacking me I think that's unprofessional and goes against your commitment to service. Already received apologies from Phil and he handle it quite professionally.Also have been offered compensation which I declined
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March 2024 by hayden m.
This is the biggest roger Dunn golf hawaii location. Large selection of clubs to choose from used or new. Great selection of shoes to pick from, has all my golf necessities that I may need while on the course. Service was great, the employees there are very kind and helpful with any questions I may have had. Value and pricing is standard for what I expect from a golf shop, they have great sales on the holidays.
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February 2024 by Leif E.
They changed the grips on my clubs for a great price and were kind enough when I couldn't pick them up on time. Great service!
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February 2024 by Toma C.
We came to check out the new driver that came out this week. Wow the salesman told us that there's not much difference so we didn't buy it. He had us hit the ball with our current driver and irons so I guess we saved some money. Thank you for your honesty.
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January 2024 by MI_Commo Gaming
For a new golfer, they have everything you could need and more. I'll probably be going here when I am good enough to be fitted for my clubs.
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December 2023 by Craig T.
Had some time to kill today so stopped by Roger Dunn Golf located in the Ward Centre. It used to be where Famous Footwear was located . As I walked in I was greeted right away so customers service is excellent. I was walking around and looking at various of golf clubs then another associate came up to me and ask if I needed . Prices are on the high side set of golf clubs is over $999 a set I was maybe looking for prices around $499 - $600 range lol . It was a good experience I haven't step inside a golf store ever since I gave up golfing around 5 years ago . Maybe one day I'll start up golfing again because now I can go with fellow Yelper Allen N . and Daniel C.. lol Support local
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December 2023 by Wayne H.
Excellent Customer Service! I went to Roger Dunn looking for new golf shoes and the shoe sales worker was so helpful in getting me the perfect shoes that I wanted. The store is huge and has everything you will need for your golf needs. They have a driving range simulator to test out clubs. Even the staff at the checkout is very friendly. Definitely coming back again for my golf needs!
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December 2023 by Jeffrey R.
This location was about an easy 10-15 walk from the Ala Moana Center. The friendly staff welcomed me and were attentive. They pointed me towards their selection of Hawaii exclusive merch from major golf brands. My favorite was the Taylormade shaka bag! Also a good selection of golf clubs, both new and used. The hitting bays were clean and well maintained. I enjoyed trying out the latest and greatest golf clubs.
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November 2023 by Aaron T.
Went in to Roger Dunn at Ward and walked out with a new golf bag. Thinking of getting back into golf after a 15 yr absence. Got a set of Ping irons from my fiancé dad. Started looking online for the "other" stuff. Found Vessel golf bags and although pricey I found myself attracted to the quality. Went to Roger Dunn on Black Friday just to see what they had and surprisingly they carried a few Vessel models. Also surprisingly they didn't have much of a Black Friday sale. The bag cost retail and we were going home to order the sale bag online but the salesperson warned us about the shipping cost. We were sold lol. Got the bag and am super happy with the purchase. A big shout out to John (I think....clean shaven head) for his great knowledge about the products and his patience with our many questions. Give that guy a raise!
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November 2023 by Gabriel Vanni
I'm not one to leave bad reviews, however Ive got to say guys the service here is very poor. Visiting from Australia where we aren't exactly known for great customer service, but this was something else.Been in the store twice, both times looking for a specific putter. First time I went in, found the one I was after but had a couple questions for a sales rep. Spoke to one, said they were busy (fair enough, but didn't even offer to find someone else for me?). Second person was so unhelpful I wish I didn't even ask and had a real attitude? I'm trying to spend money and your giving me attitude? Crazy!Second visit, no one asks me if I needed help while there are 4 people standing at the front of the store (again I'm trying to buy a $400 putter...). I ask one of the floor staff about the said putter and said it wasn't for sale, fair enough but I was not even told how to purchase a new one, Im not kidding the guy just said there are used putters for sale over there....and that was the end of the conversation. I'm wearing a t shirt and shorts and I guess I don't look like I've got money? But me and every other cashed up bogan from Australia dress like this so not a great idea to stereotype.Anyway, I just couldn't believe it and walked out, spend your money elsewhere there is much better service from smaller golf shops in Honolulu just do some research.Sorry guys but you need to improve, especially since it appears this isn't your first poor review regarding customer service.Gabe
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October 2023 by William M.
Mike was very professional and provided excellent customer service. He took the time to go over my questions and answered them throughly. Highly recommend!!!
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September 2023 by K. Ueda
Mixed review...stocked with items, yet a few of the staff members need to work on their Customer Service. I experienced good service when I was about to spend a decent amount, then I felt attitude from an employee and immediately cancelled the purchase and walked out. Over-priced items and a bad attitude...great business to support(NOT)!!
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September 2023 by Harold Vann II
The customer service is amazingly great! The young lady in the shoe department and a gentleman in the repair department changed my spikes on Saturday, August 12, 2023. They took time to fix my shoes. Outstanding.
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September 2023 by Craig Walsh
What an amazing shop. Everything that you could ever wish for. So big and staff very helpfully. I will be back.
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September 2023 by UncleNiles K.
Went in with intentions of getting an idea and to look until I figure things out. I needed to fill the gap between my 3 wood and iron. Unfortunately I didn't get his name but the gentleman with the glasses kindly ran me through options and did not push the latest and greatest on. Being told I was looking for possibly used clubs he walked me over and pulled 3 clubs, two 5 woods and a hybrid 4. Then points points me over to give each a swing in the box where he even gave some pointers and which one I had more control with, which I really appreciated because on my own I wouldn't have caught. Ended up leaving very happy with my new to me 5 wood and bunch of balls they had a sale on. Im a little mad at myself for not getting his name because he was very helpful and it'll definitely prompt me to go back.
