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June 2023 by Gary Wellen
What a great experience I had with Gwen at Pace Supply Kahului. I was looking for a simple part to a 2" pressure regulator .She researched it out and found the only way to get the gasket was to buy a $203 kit. She understood my frustration and continued to find a solution and found a $5.99 product available at Ace that should fix the issue. Great service with a great attitude. Thanks for your help Gwen
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August 2022 by Jong sig Lee
(Translated by Google) like(Original)좋아요
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August 2022 by Mindi G.
One of the best customer service experiences I have had in a long time! My husband and I were next door at the Benjamin Moore store when we noticed PBK. We needed plumbing fixtures for a kitchen and bath remodel, so we decided to walk in. Kalei greeted us and was happy to help us. She walked us through the store to look at the wide array of floor samples. She was very organized and listened to what we needed. Kalei emailed me a "wish list" based on the fixtures I liked. The wish list included the item information, prices, and full spec sheets. Kalei also researched and provided options for sinks, based on specs I gave her. Once I got home and further thought about it, I decided I wanted all brass faucets, so I emailed Kalei to ask if she could get specific brands. Kalei did not bat an eye. Her only concern was me being happy and getting exactly what I wanted. Thus began several weeks of Kalei giving me options and me making decisions. She was patient, helpful, and understood my preferred style every step of the way. When all was said and done, I had a wish list that had everything from a toilet to a beautiful kitchen faucet. Kalei was clear regarding what was in stock in their Maui warehouse and what had to be ordered. We ran into one challenge--the kitchen sink I selected was backordered by the manufacturer. There would be a 2.5 month wait before it could even ship. Kalei went above and beyond by checking with another warehouse, which had the sink! She was able to order the sink through them, rather than having me sit on a back order list. PBK has something for everyone. The customer service I received from Kalei was fantastic. If you want someone who will truly help you get exactly what you want and if you want a wide-variety of options, go see Kalei at PBK.
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September 2021 by Krystale Kaneakua
Knowing nothing about plumbing, the branch manager, Michael, was so patient in explaining the tools and supplies i needed to complete my bathroom renovation. Thank you so so much!
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February 2021 by Bryan Collins
Customer service is above par. Mike is a people person who knows his products and goes out of his way to show aloha. Island Ice and Water go to pace because of the staff
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February 2021 by Kolonahe Creations
Knowing nothing about plumbing, the branch manager, Michael, was so patient in explaining the tools and supplies i needed to complete my bathroom renovation. Thank you so so much!
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November 2020 by Seth Clark
Now when I think of Pace Supply I will think of the Big local guy Mike at the front counter. Thank you for being patient with my wife and I. We had no idea what we were looking for or what we needed but you got us everything we needed. We saved a lot of money & saved us the trip because we live in Lahaina. Our sink is running better than before it broke. We will be back. Mahalo
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October 2020 by John Meis
Lily is the best fast service always with a smile
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January 2019 by Rony Cariaga
One of the best concierge service support you ever get at the parts and supply counter desk. Specialy for a backhouse employees.
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August 2018 by Vulka Staab
Very helpful. It can be difficult getting parts on the island. These guys have good stock and bend over backwards to get you what you need.
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February 2018 by TIM MCCLARY
PROFESSIONAL PEOPLE!
