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March 2024 by maui posted
HORRIBLE. I called in 2 days prior to book an appointment. they said okay & instructed me to go to a location that WAS NOT WHERE I WAS SUPPOSED TO GO. so appointment day comes & i go to the location they gave me just for me to end up reading a sign that says “sorry for the inconvenience, we are temporarily closed to due maintenance”. thankfully i had their number saved just in case i wanted to rebook, so i called the number again & asked them where they were located because im outside. the lady on the phone told me a different place from where i was at so i asked her why i was given a different location but i just proceeded with asking if i can still come in but the lady said “sorry i already have one for 5:20” & my appointment was at 5. she doesn’t know that im her 5 o’clock appointment. she asked me if i can come back tomorrow & i said no, can i come now. so she said “okay you can try to hurry” so we get there and couldn’t even get what i wanted. they said “sorry i can’t do highlights, we are about to close” blah blah blah. nobody told me that i wasn’t able to do highlights because i booked an appointment near closing hours. so then i tried to ask to rebook to the weekend & the lady asked her coworker if anyone was working saturday because she wants to know if they know how to do highlights. anyways, please let your customers know the right address & also let them know if they can’t do a certain hair style for whatever reason it is. HORRIBLE.
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March 2024 by Marc Fountain
I went to this location for a haircut because the website said the wait was zero minutes. But, when I arrived, the stylist said they were fully booked for the rest of the day....3 hours.?
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December 2023 by Clayton Turner
Great hair salon here in Kahului, Hi.Ask for John!
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December 2023 by Page Hutcheson
I had an appointment and was taken care by Christine or Kristina(?) She trimmed some of the ends of my hair but didn't layer like I asked. The worse part? She let me go with a wet hair like fresh from the shower because she was rushing to take the next customer who was a walkin. I’m a local so it’s not about not welcoming of tourists.What a shame! What a ripoff.
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December 2023 by Taraiah Collins
Booked online waiting a few minutes got in and had a good experience with Lisa Sohn. She shampooed and conditioned my hair and cut about 7 inches off, did a good job.
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November 2023 by Joseph Timmerman
Google and website hours are incorrect
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October 2023 by JA Berglund
This shop doesn’t open on time as advertised. .Service: Haircut
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August 2023 by Janet Lessin
I sent my senior citizen husband for a haircut and they buzzed him and made him look like a cancer survivor. He asked for a trim. This is the worst haircut I’ve ever seen. Nothing like the commercials.Service: Haircut
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July 2023 by HH Maui
**Scheduled Appointments Recommended"*Walk-ins Appointments Accepted. Busy location at front entrance of Maui Mall.Very talented, friendly, creative hairstylists. Nice customer service and environment.
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June 2023 by Cookie G.
I really enjoy the lady that does my hair wonderful job every time, really friendly and she really does a great job even how she does my eyebrows amazing lisa is the best hairstylist i ever had
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May 2023 by Temalisi Fineisaloi
Yeah. The Land Was Great. But. Its So Sad To See That The Hill Isn't Here Anymore Like Yeah. It's So Sad.
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April 2023 by Luke P.
Just went to get my hair cut at the super cuts in Maui mall, there was one customer in the store and nobody waiting. I asked if I could get my hair cut and the lady working on Monday April 24 @ 1:20 pm told me they don't take walk-ins but I could schedule an appointment online. Craziest thing I've ever heard walking into a barber shop or hair salon, I guess she's happy not working and collecting her hourly pay.
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February 2023 by Jerjen O.
My son do haircut yesterday with his dad at Maui Mall SuperCut and look what they did to his hair the line is in the middle?what the heck its look sooo ugly...how did you get your license ?stu
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February 2023 by Bruce D.
Turnover in staff has led to marginally skilled stylists/ barbers. Rosalyn cut my hair yesterday (simple guy's haircut, tapered down the sides and back, short but not super short). Had to stop her when she was buzzing the sides and back. Explained again what I wanted, she started again. Stopped her when it looked acceptable enough to get me by until it grows out enough to find someplace else. I have come here consistently for several years but it's gone downhill since Steven left for the mainland.
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February 2023 by Brylle John Yaba
I told them not to cut my hair really short, and I even showed them a reference photo. It feels like they don’t know what they’re doing.Service: Haircut
