-
December 2023 by Joey The C.
you can call the kona store, and get a recording that they are not open yet at two in the afternoon, mgr damien said they dont return messsages left. I assume Goodyear needs to pay the rent? but no one answers the phone, or calls back. I assume no one needs their jobs either? I stopped in and the place was empty, need to get on the ball people
-
November 2023 by M -
A+ The staff were good at communicating with me to order the tires I need for my car. I appreciate the kind manager lady and all other staff I talked to were professional and nice. They made it easy on me ? Mahalo!!
-
November 2023 by Jaroslav Holub
4 hours of waiting (with the appointment) to get a new tire and an oil change, not mentioning poor customer service. Save your time and go somewhere else. Thanks for nothing ?
-
September 2023 by Toni Friesen
Damian and Kaitlin, the only two people I had contact with, were both kind and professional. They checked out a tire that was not fixable and sold me a reasonably priced replacement. It took a little while but they were very busy and I had not made an appointment. I was very happy they fit me in! I will definitely go back for my tire needs. Mahalo!
-
August 2023 by carlos velasco
On August 2,2023 went to Goodyear in Kona and was greeted by a wonderful young person Josiah Frable (Customer Service Advisor) and was given professional, courteous and quick service! Not only that Joe (Josiah) went above and beyond to get my tires ready (he personally mounted and balanced them). Please keep employees like that and make sure you compensate him accordingly (Joe deserves a raise)! Now you’ll have a customer for years! ??
-
August 2023 by Lori P.
Never again after two bad experiences here. Hours long waits for simple things with appointments.
-
July 2023 by Kevin Rauhe
Avoid at all costs. Waited over 2.5 hours for a tire rotation with an appointment. Spoke to multiple people there including the bald, white man who checked me in. The car was not anywhere close to being worked on, so I had to take my car home and will go somewhere else. They don't care and act like it's not their faultUpdate: Thanks but no thanks Goodyear. Went to No Limitz and they did a great job ?
-
July 2023 by Judy M.
My husband & I had the unfortunate opportunity to use the services of Goodyear tires. We had a tire start to go flat. Fortunately we were close to Goodyear. The young man who helped us was able to get a tire that fit our car, took care of everything & we were io our way within 1hour. The cost was reasonable. However, we hope we don't need their services again. But if we do we will head to GY.
-
July 2023 by Jim Fullmer
Bait and switch, called and got a quote on Tire said they had them in stock, went down to the shop and all of a sudden they don't have it. They wanted to sell me the ones that cost two to $300 more. Do not waste your time at this place.Update:The apology the manager just gave is an absolute bag of garbage. Don't be fooled, bait and switch is a common practice among disreputable companies like this one.
-
June 2023 by Leihoa Ka Maile
We had an appointment for a basic oil change at 2:00 p.m. and checked in at 1:30 p.m. We waited until 3:10 p.m. and our car still had not been touched. We asked when our car might be serviced and the young man said, "Well, there are 2 cars ahead of you." We asked what was the point of making an appointment for 2:00 p.m. His response was, "It gets you in line." No explanation, no apology. So we left.
-
June 2023 by Hannah
Made an appointment for 1 and came early at 12:30 to get checked in. It's 4 now and car hasn't been touched. Website is not accurate on inventory. Would have been nice to be warned so I didn't waste my day off. Very non chalant attitude
-
June 2023 by G. M.
They are probably the most economic tire center in town, but here is what happened to me. Last time they monted a tire set on my van which was not rated for the vehicle.Result: the tires didn't last very long - less than 8000 miles and one tire had a flat because a broke tread. They also broke one lug nut when they rotated the tires for me and they fixed it by putting a steel spring inside the lug not, so it looked right!They also didn't change the stems as they told me, because of the TPMS censors, which they broke one too. Conclusion: price wise o. k. but check who is working there before you do business with them. You think Lex Brodie is better? Nope.
-
May 2023 by Fayth Ann Acasio
Daimen and Nathan were so helpful. I got my tires aligned and rotated here; and I heard a strange noise after leaving. I came back a week later; and they kindly squeezed me in to look over the issue. Nathan took me into the shop to educate me on the area that was causing the noise. He quickly addressed the solution. I’m super grateful I took my tires here.I will definitely be coming back for future service.
-
April 2023 by Jeff N.
Don't bother making an appointment because they'll still just get you in whenever they can. Dropped car off for quick and easy oil change and tire rotation. Grabbed lunch. Came back 45 minutes later, and the car hadn't even been moved. Asked why? Was told because they don't know what the car before mine needed to have done and the typical we're understaffed comment. If they had been honest with me from the start, I could have gotten other chores done and come back.
-
April 2023 by Fayth Acasio
Daimen and Nathan were so helpful. I got my tires aligned and rotated here; and I heard a strange noise after leaving. I came back a week later; and they kindly squeezed me in to look over the issue. Nathan took me into the shop to educate me on the area that was causing the noise. He quickly addressed the solution. I’m super grateful I took my tires here.I will definitely be coming back for future service.
