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November 2023 by karl kment
Very good experience.. purchased a recliner and while waiting purchased a sofa and two side chairs...we waited patiently for our ordered recliner only to find it damaged as it was delivered.Rose worked with us for a comparable piece in stock and couldn't have been a better experience... very happy..Tony & Carole
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September 2023 by NANI
The Location is great! I love the setup of the showroom, Friendly staff, no pressure, , their selection of furniture styles are wonderful!
Highly recommend this store !
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September 2023 by XX
Good Location, good deals and beautiful furniture. Awesome staff and discounts are awesome!
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September 2023 by Kyle S
New location! Lots of parking and friendly staff. Bought my sofa and recliner, great prices!
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July 2023 by Kiki
Great new location. Store is beautiful and staff are friendly. Impressive selection!!!
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July 2023 by Eme
The staff at Otsuka's are friendly!!! The selection of furniture is wonderful, the staging and schematic of the showroom is presented well!!! The customized Floral arranges are outstanding!!!I highly recommend their design services!
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July 2023 by Mary R.
This is the best furniture on Kauai and always has been. I have been shopping at this store for over a decade and have not only gotten beautiful furniture but interior design advice as well. The customer service is the best, the prices are just where they should be, and the quality is the best you can find on the island.
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June 2023 by Marynka Rojas Gorgen
Great new location, easy to find, lots of parking, in the same parking lot as Target. Nice selection of contemporary and island furniture. Love the huge recliner selection!
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May 2023 by Christina C
New location, great selection. Rose helped me pick out the most comfortable sleeper sofa. Delivery was on time.
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May 2023 by arin chang
New location in Lihue is so nice. Friendly staff, Rose and Rowena are such a pleasure to work with. Great selection.
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May 2023 by Rosalynn B.
Rose was an amazing sales person. Fast responses, not pushy, and super friendly. The best service of its kind on Kauai. Period. Even the delivery was super smooth and on time.
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March 2023 by Sofia S.
Stopped by earlier this week and needed new furniture for my house. Great customer service, and they had the styles I was looking for. They have a new location where the old cost-u-less used to be. 10/10 would recommend it. Regardless if you don't find what you are looking for on-site. The workers there are super helpful in providing you with different options and styles. The whole process was great. In addition, I was able to get new mattresses.
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January 2022 by Kenji Yamada
No one answers their phone and no one is at the store during their business hours. They must be out of business. ???
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November 2020 by Joyce Smith
Poor customer service. You owe it to your customers to make sure your website reflects accurate info. Yesterday the website indicated closed due to holiday. Today the site indicated open til 5:30. We called before going at 10:30 am, and the woman who answered said "open by appointment only. What do you want?" When I said we were looking for a living room chair, she said she would not open for us today. I suppose had we said we said we wanted a new dining room set she would have made time for us. Too bad. We went to Two Frogs Hugging, got great service, and bought a beautiful $1,200 chair, just what we wanted. There is competition on the island, and this kind of poor service will put Otsuka's out of business if they don't improve.
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June 2019 by Carolyn Frankel
Not so great anymore.
