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January 2024 by Tina B.
Took car in for oil maintenance check and tire check for air leak. Want to give a shout out for Elsie who is the epitome of Perfect Customer Service! Elsie was friendly, knowledgeable, informative and efficient. Her personality shone bright as she conversed with me and other customers. I almost forgot to ask for the coupon discount. When I did, she had already applied it...Said she doesn't wait for customer to ask, she just automatically applies. When she called to inform car was ready, she added that she hoped I was enjoying my coffee with friends, as I had briefly mentioned that's where I'd be. When I picked up car she continued to be as efficient and personable as ever. Elsie's caring for the customer as a person (not just a client) was totally evident and appreciated. I can truly say that my day started off smiling thanks to my having met Elsie. Hope her boss reads this. Would have liked to have bragged to him/her personally about what an Amazing employee they have in Elsie....Course, I'm sure they know that by now! Service on car was also 5 Star!
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January 2024 by Travis Guthrie
One of very few places for tires and quick lube in Kihei. Friendly, central location, appointment recommended, but often can do same day service if dropped off early and picked up near close of business.
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December 2023 by Maggie Dickison
So willing to help out in my emergency situation! And get me off to work! They are the BOMB!
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November 2023 by Ted Anderson
Elsie is caffeinated Sunshine. They got are car done in under an hour for tires and an oil change. We love going here.
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November 2023 by Alex Braxton
Gave them a call to get a quote for one tire change. The only tire they offered me was $360. Not a big deal if I can't afford what they have, it is what it is. But then they tell me that since my car is AWD they might need to change all 4 of my tires because the the wear might be different. Also, I'm in luck, if I buy all four new tires they'll wave the installation fee 4 tires would run me $1100. What a joke. Went else where they swapped out my tire in 15mins for $150. The tire they swapped it with is a Goodyear tire. This kind of attempt to rip people off is reminiscent of a big city. I thought Kihei was different. Zero Aloha here. Avoid if possible.
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November 2023 by Elizabeth H.
Elsie and the crew were fantastic - helped me to finance 4 new tires and matched the online Goodyear sales price. Fast, knowledgeable, efficient and kind. I'll definitely come back!
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October 2023 by Linda W.
I recently stopped at Goodyear to inquire about getting a tire plugged. As I pulled into the parking lot, it was apparent that it was very slow time at the store. There were no cars in the bays. There were no cars waiting to be taken into a bay, and there was only one person in the office. There were three people working behind the counter. I stood for a moment and waited, while one of the employees helped the other customer, who apparently was having an issue with having been overcharged, and not given his discount. As that story unfolded, a female employee who appeared to be a manager, stepped in and said she would help with fixing his discount and told the other employee to come and wait on me. I explained to her what I wanted done, simply to have the tire looked at to see if it could be plugged and she said,"oh yes, we can get you in right now". I was elated. Then the manager spoke up and said," you can't give her an appointment right now she doesn't have an appointment . I have appointments at 1 o'clock this afternoon so shell have to come back." I looked at my watch and noted that it was already 1:30 in the afternoon. So I said,"it's already 1:30. How long do we need to wait to see if your 1 o'clock appointments show up? " At this point, the manager basically dismissed me told me they could not take care of me at this time, and that I could call later to see if they could fit me in. I was treated very rudely and disrespectfully by the person who I believe was if not the manager in charge at the time I visited Goodyear. I totally understand if they really could not fit me in at that time, and I needed to come back or make an appointment. However, to be treated so rudely and so disrespectfully completely turned me off from ever returning to Goodyear tires in Kihei again.
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August 2023 by Greg Johnson
Great service! Really saved us and worked us in even though they were short handed! They deserve 10 stars!
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July 2023 by Reece Stephens
Super helpful customer service. The nice lady who works the front desk helped us out a lot as we were in a pinch on our vacation! The guys in the shop are also super helpful.
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July 2023 by TA
I live in Kahului, but prefer to go to this Kihei location as not quite as hectic as Kahului and I think you get better service. I booked an appointment online to purchase and change out a tire due to a slow leak. I didn’t realize until later from the store manager that the online scheduling is a national website and so not reliable and really should schedule by telephone or in person. I just so happen to luck out because it was just a tire change and they had it in stock, they could accommodate me. I was in and out in about an hour and a half. I only buy Goodyear tires for both my car and truck. Super reliable tires. Ellise is phenomenal! So knowledgeable, personable and professional. She takes care of customers and technicians! I highly recommend this location if you live on the south side or can make it there safely. Call ahead and plan ahead is best and realize it’s one of only a few tire places on Maui so may likely have to schedule out for another week or so depending on what you need done or be able to drop off and leave vehicle.
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July 2023 by Natalie Kuhlman
I called earlier to see about tires for my vehicle. When I told the worker what size I was looking for they said no where on island had these "they were obsolete." Then suggested I get a newer car...Well I found a place that has 5 of the tires I was looking for on Maui and it wasn't here obviously. It's OK to say you don't have the tires but maybe some consideration that not everyone is in a situation to get a "newer car".
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March 2023 by Anthony Alvior
I can't say enough good things about this place. The staff is super friendly and willing to help. I was in a pinch and needed a flat tire repaired and even though there was only one person available to do all of the labor for all of the customers cars they still accommodated me even though I came later in the afternoon.
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March 2023 by Dan Lauer
I'm not one to throw around bad reviews. But as a former auto body shop manager that ran a tight ship, I'm compelled to. I booked an appointment a couple of months ago online, I get a phone call the next day saying they couldn't accommodate the reservation. Thats fine, no problem.. I was then scheduled for several weeks down the road. So, I just walked into the shop and was told my appointment was for the day that was originally booked online. I rearranged my schedule both times to make these appointments all I got is disappointment. I'll continue to service all my vehicles in Kahului.
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February 2023 by cathy posey
Kobe Matillano was awesome! Even though they didn’t have our tire in stock, he directed us to where we could get one. He is very polite and helpful. Goodyear is lucky to have him as an employee!
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January 2023 by Don Williams
I was in Maui on vacation and got a flat tire on my rental vehicle. I contacted the Goodyear Auto Service Center in Kihei to get it fixed. Not only did Wayne Kameshiro (service advisor) arrange for my tire to be fixed but he also didn’t charge me as the tire was a Goodyear wrangler. Excellent service!!!