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December 2023 by ahuva gamliel
I sent a holiday package from Florida to maui and forgot to write the suite number. A delivery attempt was made but they said the address was incomplete so I called the phone number on the receipt to provide the complete address but it was not relayed to the post office in Maui. I called Kihei post office directedly, several times, but they do not answer the phone! Instead of holding onto the package and allowing me to provide the suite number they are shipping it back to me and now my gift will not come in time for the thanksgiving holiday. I'm very disappointed and frustrated by the poor customer service. PS They called me at midnight my time to tell me they are shipping it back. I was sleeping. They could have called me the next morning and spoken with me. Horrible experience.
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September 2023 by Lainey Borg
They installed upgraded group mailbox without notice disrupting our delivery for a week. Now postmaster refuses to give key for new box without ownership proof despite having had this business address for over 26 years. Mail for bank statements, credit card statements and bills are all missing from my "held" mail at Kihei Post office. Don't know if they're tampering with my mail, loosing it or somebody stealing it.. no answers. Just a nightmare and NO Aloha from this Post office. Used to be a great post office, not so much now! I've been filling out USPS survey for Kihei for 20+ years.:-(
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August 2023 by Panko Cruster
Left note for delivery person, that I don't have a key to the mailbox and if he could drop off at front desk or at the door. He left me a note that package would be at the post office for pickup.The post office person (after a 20 minute line wait) said it's was delivered to the address, I showed them the note that the delevery person left me stating the package was at the postoffice. Vacation over flying out7 days without my medication. pure federal government workers
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August 2023 by mark Dragovich
Lot of good workers there at the post office I like it I like the people they're friendly
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June 2023 by Neil Saunders
At peak times there's often a long line. However, I have always found the postal workers here very helpful and willing to give advice. A very nice lady helped me pick the right option for sending something international registered.
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June 2023 by Charlene Mehl
Good luck getting an Amazon package and IF you’re lucky enough receive one, the box looks like it went through a war zone to reach you. There should be no excuse for this amount of poor job performance.
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April 2023 by Sam Sung
Hours are absurd. How do you expect anyone to pick something up during the week. Cant go before work, cant go after
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March 2023 by Dogz One
Now I know US PS is an equal opportunity employer, but why are they hiring so many special needs and drug attic’s
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March 2023 by Frank B.
Fantastic Post Office in Kihei business district. I love the outdoor machine to use when sending packages back to mainland using. Of coarse I use the Flat Rate Priority boxes cause the post office gives you the boxes and it's a flat fee. When I ventured indoors the help has always been extremely courteous and helpful with my packages. Today I shipped a box on a Monday and it landed on Boston on a Thursday , a day ahead for what was noted on machine. Now that's service ladies & gentlemen.That's my update so take my advice use this location !
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February 2023 by Bek Coh
Lost yet another one of my amazon packages (this is the 4th in 3 months). They say that it's a "third party's" fault (won't tell me who) and that amazon used the cheapest sending method so its not their fault if the package disappears out of thin air. The person on the phone also kept telling me I was wrong about the tracking information and expected arrival of my package (if you use amazon you see exactly when it is supposed to come). Please take some responsibility for your complete lack of care. Losing essential packages since day 1.
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February 2023 by Maui Kamaaina
Never get our packages delivered to our address which has been going on for a while. The mailman falsely updates delivery status as "delivered", but leaves note in the mailbox to pick up from Kihei Post Office. This office should be taken up to the regional management!!!
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February 2023 by Joshua Hirsch
Called and the phone rang for 3 minutes before being disconnected. Went down there for assistance and the lady wearing a mask was extremely unhelpful. Customer service was terrible.
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January 2023 by Maggie Canale
Why do the post office say something out for delivery and till 8pm .And it not post office should not put things on if not true
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January 2023 by The block Report
I think that it is about time that we replace these accident prone post office delivery workers with robots they have been making too many mistakes lately
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January 2023 by Ben And Rae P.
Our mail carrier are very lazy even her relief she would park on the side of the road to write a notice and slipping my package to be pick up at the post office when we are always home too lazy to get down the truck and deliver the package or even honk horn so we can come and get the package from that lazy carrier.. sad how this people are getting paid so much whenthey can't even do their job right..
