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March 2024 by Michael Moken
Staff were super friendly, cars have always been good. Hours could be improved, but overall love this location when vacationing in Maui.
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March 2024 by Riana Vares
Thank you to Eric at Avis budget group in Honokowai for going above and beyond. We had to get a rental last minute and they were closing at 2pm. Gave them a call and arrived there at 1:45. Eric was very helpful & made the process go by quickly from pickup to returning. I would definitely recommend this company. The Rental was super clean & enjoyed it.
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March 2024 by Brown Brown
Got a great car
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October 2023 by Danny Searcy
Best customer service I have ever received. Eric went out of his way to go above and beyond. Thank you for my excellent experience
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October 2023 by Matthew DeCaprio
Eric Stewart of Lahaina Avis Budget group made our rental experience a breeze. He helped us troubleshoot and navigate some timing problems and went above and beyond in making our experience wonderful. He helped us save lots of time and kickstart our honeymoon in the right way. We are so very grateful!
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July 2023 by Janice Hardaway
I have done business with this location on at least 2 or 3 separate trips. This time, we rented a car at the Kahului airport for less than 24 hours, just to make the trip from the airport to our inlaws’ home in Lahaina. I was suspicious of the car we were given at the airport because it had quite a few damages to the exterior of the vehicle, so I took extensive photos. I didn’t want to be held responsible for damages someone else had done. I should have asked for a different car but we had been traveling for 20 hours and just wanted to get to bed. I drove this vehicle only on the main road from Kahului to Lahaina, and then into the gated neighborhood and garage of my in-laws. I returned the car and the representative there questioned a few of the damages to the exterior, which I proved from my photos were not my fault. I left, thinking that was it. Then nearly a month later I receive a later saying I’m responsible for $185 worth of tire damages. What?? Then email correspondence with AVIS suggested it resulted from roadside assistance. I never called roadside assistance! So I called and spoke to someone who stated that the damage was due to a bulging sidewall. I questioned why I would be responsible for this, seeing as I had this rental for less than 24 hours, only drove it on main roads, and returned it the way I received it. Based on the condition of the rest of the car, I have to assume whoever drove it previously drove it way too hard and took it off-road and that someone at Kahului didn’t adjust properly on their end. The charges were reversed but the entire experience left a bad taste in my mouth. Take photos of your vehicle, including the tires, so you aren’t charged for something you didn’t do!
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May 2023 by Bailey DeHaas
Worst experience. We attempted to call and change our pickup location because they had us at the wrong airport. Spoke on the phone with customer service for over 45 minutes and they were going to charge us $500 to edit our pickup location. Currently trying to cancel our reservation and book a rental elsewhere.
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February 2023 by Ella Se Moi
I’ve gotta say, I had a decent experience with this Avis. They were polite and efficient in terms of customer service. I got lucky enough to get a new Rubicon with few miles on it, and it beat our gas mileage expectations. I returned it on time with a full tank so no issues there. Nothing bad to say, really.
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December 2022 by Kelly Parker
Our AVIS rental car from the airport came with a screw in the front passenger tire (slow leak). We tried to get them to fix at this AVIS location. They suggested we drive it back to the airport. Not wanting to waste a 2 hour round-trip on a bad tire, I asked if they could at least change the tire for the spare. They declined. If you call road-side assistance, WESTSIDE auto repair did a great job very quickly.
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December 2022 by David Moutou
I had a great experience here - a great car in good condition, really friendly staff on pick up and an excellent drop off, despite us cutting it very fine before closing time. So grateful for the great service
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November 2022 by Andrew Cameron
Just finished receiving outstanding customer service from Jonette. Extremely professional, compassionate, and made a special arrangement for a tricky situation. Clearly cares about her customers, will be back!
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September 2022 by Joshua Jordan
I had the best service here today. The kind women behind the desk went above and beyond to assist me. She called me personally when she found a vehicle to fit my family allowing me to get back to our vacation quickly. Be kind to our service employees, they deserve it ?
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August 2022 by Rick Jones
Great staff. Friendly and informative. I rent frequently and this was one of the best experiences I've had all around.
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August 2022 by J J
I had the best service here today. The kind women behind the desk went above and beyond to assist me. She called me personally when she found a vehicle to fit my family allowing me to get back to our vacation quickly. Be kind to our service employees, they deserve it ?
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July 2022 by Brittany Batong
This is for the Avis counter in the combined Avis/Budget rental location. Easiest car rental experience I have ever had. We were checked in and on our way in less than 5 minutes. The car we rented was well maintained and clean. Took us to Hana and back. Checking back in took all of 5 minutes even without the app. They are right across from the Westin Nanea Ocean Villas, and you can walk from as far as the Royal Lahaina if so inclined. Would rent again in a heartbeat.
