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January 2023 by Paul Jesus A.
Scheduled an appointment to get an oil change and the lady that answered the phone didn't put me down for an oil change...she put me down to put air in my tires! Why would I schedule an appointment for that when I can just go to the gas station? They ended up not being able to take me because the idiot lady scheduled me for the wrong thing. I took time off of work to get this done. I will be telling everyone to either not go here or to make sure that this lady can actually make a damn appointment right!!!
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October 2022 by Margaret P.
Alek & Veronika are the owners and the hard working people responsible for this great auto repair business. They care and it shows. The work is done right the first time & the pricing is very fair. My car is a 17 year old MBZ. She runs like new because I have kept the routine maintenance work current and any other work that will occur with a car her age, is resolved quickly with expert mechanical skills, courtesy of Alek. This is my only shop!
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February 2022 by John Rios
I'm here working at Gannon's restaurant
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March 2021 by April C.
I brought my car here to get my ac fixed, was blowing hot air. A friend suggested this place as I have never heard of it. the couple who owned it were nice but after spending a lot of money to have my ac recharged, he only " assumed" it should need to be recharged, he called me to come pick it up, he ended up fixing my ac vent which was filthy and my ac, picked my car up drove around still hot ac, drove all over thinking maybe it needs to be driven a while to get going ( I have no idea anything about cars). Was still hot, called them back and let them know, brought it back in for another diagnosis. Turns out the whole thing needed to be re down in which he would charge me another over 1,000 to redo the whole thing. My complain, he mis diagnosed my car and wanted to charge me another over grand to fix it. Had he done a through diagnosis in the first place would of saved me money and not waste any of our time. I couldn't trust this, I took it to another place down the street. They couldn't believe what they were seeing and pissed I got ripped off. Having to re do my whole ac, the second place did a full diagnosis and fixed it. Unfortunately for me, I had to pay twice to get my ac fixed, the receipt didn't make sense, he charged me twice and over priced me, basically ripping me off. I do not recommend here.
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February 2021 by Tracy C.
I wanted to update my previous reviews since I was uncertain if the service and oil change LAR carried out made a difference to our Jeep which had broken down previously. While we don't do a heck of a lot of miles with this car we have run it back and forth from the West side to Kahului a couple of times since and it is running smoothly now. Hubby thinks the service and especially the oil change definitely helped, so I'm upgrading LAR to 4* after my initial reviews. We are going to book in our other older Jeep for an annual service/oil change with LAR so I'll rereview again soon.
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December 2020 by Dean L.
Whether you live on the West Side or not you can receive friendly, reliable and honest service. Early drop offs are welcome and your vehicle will be ready by the time you leave from work. Alexis and Veronica both communicate scheduling, cost estimates and any challenges your car might have. After months trying to even find a willing shop, several "expert" Wailuku transmission mechanics misdiagnosed my Lexus transmission lunge from 2nd to 1st gear. A few suggested that I drop a $2-3K rebuilt transmission to solve the problem. Alexis correctly diagnosed the electrical problem over the phone. He ordered the part, installed it and saved wear & tear, precious time and several thousand $$$. It's valuable knowing a mechanic who can give straight answers, provide reliable service and explain issues instead of scratching their heads and guessing on your dime.
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March 2020 by Peter Hua Chen
they.are.great.people.The.best
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August 2019 by David N.
What a great find and hidden gem. The shop is located in the same building as the Lahaina coin-op laundromat. Alex, the owner, has integrity and will not rip you off, AND he really is an excellent mechanic. He said that he opened his shop in Dec 2018 and is building his business. I'm, for one, is now a regular customer.
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August 2019 by Heidi Denton
These guys are awesome. Fast, efficient and friendly. I would recommend them to anyone in need of their services. They helped us get a boat out of a shipping container. Less than half the time it took to put it in.
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July 2019 by Jessica Lorenzo
Worst customer service ever. Overpriced and refused to answer the phone. Mailbox is full. Terribly run business. Zero aloha. Difficult to find new location-No signage.
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June 2019 by Martina Juanita Montoya Gil
Very highly recommend Luna auto services towing
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May 2019 by Karina Gonzalez
Very courteous and knowledgeable staff. My car problem was resolved in a timely manner and was on my way home. I would definitely recommend to others
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April 2019 by Jill Okinaka Cruz
I love Luna's and have been going there for years. Jesse and his family & crew are always helpful and get the job done. They have helped me MANY times!!! Car issues can be so frustrating, but the Luna's gang makes things less painful
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March 2019 by Bill B.
Have to say how refreshing it is to find an honest and decent auto mechanic. Alex was helpful, and extremely fair. Got me in as promised and out when promised. Did the maintenance my Hyundai needed and was very reasonable on his costs. Thanks Alex - very appreciative of your work. I will be using you again!
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February 2019 by Curtis O.
Alex is fast, honest, and takes care of business. Great rates....a total reprieve from the other places that are tooooo busy to just help you out. Five stars!