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March 2023 by Barb Abrew
Item not where clerk said.
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December 2022 by Lentina V.
This review is for the pharmacy. (I'm an Oahu resident and am on Maui for Christmas. I asked my doctor to fax my prescription to this location.) I was promptly greeted and the staff was very friendly and courteous. I'd pick up prescriptions here again if I ever need to!Also, just as I got to the counter, I overheard an elderly customer was just wrapping up his vaccination and I felt the good vibes radiating from the staff who administered it. :)
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October 2022 by Bryce Iwasaki
They only accept kaiser in certain months they dont know when so no waist ur time there. Just go straight to kaiser... was way faster... and takes a week to get covid results.
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October 2022 by Francis Ballard
My fav local store, basic, friendly, affordable sales, and plenty aloha!!
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October 2022 by TA
Kehalani Longs is convenient. The store is fairly new so still looks nice. They usually have most items I’m needing in stock and have a variety of items for purchase.They often only have ONE cashier working, even on Sundays when their weekly sale starts. They have added about 4 self-checkout stations which are really too small and I’m guessing why more people don’t use them. The area to place your scanned items at the self-checkout can barely fit all of your items. Whoever ordered those self-checkout stations clearly aren’t customers as most regular customers will buy sale items in multiples. The store is also really warm so I just want to get in and out of there. The other thing that I still don’t understand are those yard stick length receipts. Talk about wasting paper and time for the cashier to have to keep replacing. Regarding the pharmacy, they provide adequate service in my opinion, but we have experienced out of stock/back order on our prescriptions several times and these were medicines that we really couldn’t wait on so decided to change to a totally different pharmacy (not CVS). Photo orders (graduation and Christmas cards)have been really easy and quick and we were very satisfied with the quality.
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August 2022 by Gina Vega
Yes, I am giving Longs overall each Longs in any location not just this one a 3 because apparently these people have been trained to check all the numbers pertaining to you CVS EXTRA CARE CARDS and phone numbers, emails, and cards to match everything unless it's the system or the computer idk butt this is redonculus. Being able to utilize these coupons, perks, money is the only reason to have this system.
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June 2022 by K B
Absolutely horrible customer service. I went in to purchase Allegra D 24 Hours for my father, I even showed “Allison” a post note with Allegra D 24 Hour 15 Tabs written on it. She rang me up behind her plexiglass partition that has huge red stickers that goes right across the plexiglass so you can’t even see her bagging it. I paid $30.00 and walked out. I get home that evening and opened the bag to see she put in Claritin D, not Allegra D. I go back the next day to ask for a refund only to be told by another rude pharmacy clerk I cannot get a refund because of the “type” of medication it is and it’s in a universal computer system that cannot be changed. She continued to tell me how the two medication is the same. Yeah well, if I wanted Claritin D I wouldn’t be trying to return it. Then she turns to my partner to tell him that “he could purchase Allegra D under his name” since I couldn’t make that purchase. Seriously?! So, the very “rules” that has been set in place for pharmacies to stop people from acquiring too much of a controlled medication is being broken by the pharmacy? Take your business elsewhere, this pharmacy cannot be trusted.
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June 2022 by mark Dragovich
These people are unbelievable they're high prices on food it's sickening and their pharmacy is completely lame these people can't even keep medicines in their shelves for people they're always out oh come back you know in 3 weeks when a person needs the medicine pathetic supply of beer and brands is horrible but their prices on alcohol the spirits are really good
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April 2022 by Lilikoi Juice
The ladies that work at the Wailuku Kehalani Pharmacy are extremely rude. They have bad attitudes and have poor mannerisms.Would not recommend anyone to use this location for pick up.
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April 2022 by Lindsay Alexander
The staff in the pharmacy at this location is extremely rude, unhelpful and they lie not only to patients but to doctors. They have decided they get to pick and choose who’s prescriptions they’re filling and what prescriptions they’re going to fill. If they don’t feel like filling one of your prescriptions, they will lie to you and tell you it’s either out of stock or they don’t carry it. The worst part of it is, CVS just closed another Longs in Wailuku that had a very caring staff who KNEW all the patients and never would dream of picking and choosing whose prescriptions they were going to fill. I ran into one of the pharmacists from the location that closed and in spite of the fact she has worked for them for 22 years, she is having to go to a different store every day just to get her hours.Being rude and lying to customers is not a good business model for long term success. You might want to do some customer service training with your pharmacy employees. In spite of your efforts to buy everyone out, You are NOT the only pharmacy in town. I will never willingly shop there again or send anyone else to that store. No aloha there!
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December 2021 by Shruti Gupta
Do not get tested here for travel related covid tests. The results came after 75 hours, which made the test results invalid as well as adding a lot of stress and confusion to our travel plans.
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December 2021 by M M.S.
Family and I like going their. It nice very clean and the working people work hard for people like all of us and to keep coming back to shop and pick up prescription.
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November 2021 by Donn A.
Went in to speak to a pharmacist. The pharmacy manager Melanie came out and was very polite. Listened well. Didn't brush me off. Wasn't distracted. I wasn't filling a prescription or buying anything but she still said "thank you" when our conversation was done.
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November 2021 by Darlene R.
Totally found this place by accident. We were looking for a Long Drugs with out a map and wow we found it! We went in to ask a few questions about Covid testing. The staff behind the cash register was very friendly, helpful and knowledgeable. Nov. 2021 Bought calendars .88 cents, Christmas cards $7.99 get one 50% off, Maui Shrimp Chips $3.79. Great friendly staff throughout the store!
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November 2021 by Celestino Corpuz
Travel covid test took over 75 hours rendering it useless. Go somewhere else more reliable if you need a covid test for travel purposes.
