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September 2023 by Larry oberto
I was on a tight timeline for new tires and some repairs. All the work was done promptly. Car drives great.
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September 2023 by Gloria Garrett
This repair & tire shop is a great find for me. They helped me out a lot with some tire issues a year or so ago & were so nice and reasonably priced that I decided to use them for my Honda Civic's maintenance of oil change, tire rotation, check fluids, air filters changed, etc. They are friendly, nice, knowledgeable, and affordable. Also, I waited for my car and it was only a 90 minute wait. At Honda dealership I'd sit for upwards of 45 minutes sometimes just watching my car sitting outside their garage waiting for someone to drive it in for the services to get started. I like Master Auto Center LLC. I'll be back.Service: Tires
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July 2023 by Julie “Pupule julie” Neizman
One of the few places that will put tires bought elsewhere onto your rims, balanced and rotated. I called on Monday around 10am and got an appt. The same day at 2pm. They were fast, efficient, and friendly..They didn't break the bank either. All in all I definetely recommend them for all your car care needs.Services: Tires
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July 2023 by Jill Roberts
We have brought my daughter’s car on more than one occasion. I trust them! They have always done what they said they would do, in the time they said it would take, and gone the extra mile for us. They are priced fair and are nice people!!! Will keep coming back and referring folks who are looking for a quality mechanic!!!
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June 2023 by Kira Nims
Master Auto Center was great, honest, fast, and affordable. My AC went out over Memorial weekend. They got back to me the Tuesday morning after and by that afternoon my car was blowing cold air again.
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April 2023 by David
Initially, they botched my service significantly after I had paid $2000 for a major repair. Despite being extremely polite and patient, I allowed them to address the first few issues that arose. The service manager assured me over the phone that they would resolve all problems they had caused and informed me that the mechanic responsible had been fired. However, when I arrived in person, they refused to honor their commitment and instead gave me a fabricated diagnosis of "requiring a software update." They proceeded to charge me for the diagnostics of the issue they had promised to fix.As a business, they struggle with effective communication, both internally and with their customers. Even after maintaining my composure and being courteous throughout the process, when I expressed my concerns, the receptionist became extremely defensive and displayed no empathy or attempt to understand my frustrations. Instead, I was met with an attitude, charged, and essentially dismissed.Unfortunately, I am still experiencing issues resulting from their failed repair, but at this point, it is not worth pursuing. I will likely have to overlook the problem.In summary, they messed up a $2000 repair I paid for and pretended to address their mistakes. When they refused to fix the issue and provided a bogus excuse, they became hostile upon hearing my frustrations. They demonstrated a lack of honesty, poor service, and an absence of customer service skills.It is not worth attempting to share your feelings or concerns, as they will respond defensively and treat you poorly.Additionally, I'd like to express my dissatisfaction with their cleanliness, as their treatment towards me has been subpar. Their mechanics tend to leave my car in a messy state. Their clothing, footwear, and workshop are quite unclean, and it's reasonable to anticipate some of that grime finding its way into your vehicle if you choose to bring it to this establishment.
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March 2023 by TJ smith
Excellent mechanics at MastersTrusting mechanics are hard to find.They diagnosed, repaired and kept me updated and let me know the cost up front which was extremely reasonableI will definitely refer to this shopServices: Auto engine diagnostic
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March 2023 by Tegan Hilyard
By FAR the most honest, kind, and hard working team of people to take your car to on Maui. They are exceptional with their efforts, they go above and beyond. Their work is always extremely timely and of high quality. They are friendly and fair. I will never go anywhere else after finding this diamond in the rough!I had been quoted $1083 & $570 for a problem they fixed same day for $147!!!!!
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March 2023 by Leticia Quinsay
They patched my tire. Had a screw stuck in it. Great quality work. Great customer service. Liked the extra waiting room space.Service: Tires
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February 2023 by Krissm Acosta
If I could give a 0 star rating I would. I do not recommend this business. They failed to provide the service I needed for the alignment. They failed to give us a call regarding the issue, they failed to be courteous. We were patiently waiting for info. Took them 4 hours They kept telling us an hour or so later. If they can’t align the car they should have at least tell us but they shy away from letting us know. This has to be to worst customer service ever. We drop off our vehicle at 10:30a no body called to let us know they are having an issue with the alignment. Sarai is rude she hung up on us while we were waiting for further information. I don’t recommend this business to anyone. This place should be ashamed for all their great reviews. Also they messed up the alignment at the end and wasn’t how we dropped it off. They are horrible. Don’t take your vehicle here they don’t know what they are doing. Unacceptable.Service: Wheel alignment
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January 2023 by Jb Redenbaugh
Friendly quick service. Have been using them for years. Only had one problem that wasn’t fixed right the first time. They immediately acknowledged the problem and took care of it. They are truly great and take care of your vehicle the right way.
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December 2022 by Ann Chang Brewer
Overall friendly and fast service. Just replaced all 4 tires. They didn't have the tires in stock, but got them in from Oahu within a few days. Got me in first thing in the morning and I was done within 2 hrs. I also asked them to just visually check my brakes (another auto repair shop said I needed to replace the brake pads) and they said they looked fine, so I appreciated the honesty. The waiting area isn't anything fancy, but there's water/bathroom/wifi.
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December 2022 by Rebecca Monk
We needed special tires for our car. We called several places that told us that they weren't available and they weren't in stock anywhere. We called Master Auto center and they told us they had four in stock. We made an appointment for that morning. They got the tires on our car and we were back on the road in less than 2 hours. If we plan to use them in the future for any of our Auto repair needs. If you are looking for an excellent customer friendly auto repair and tire replacement center, I would highly recommend Master Auto center.Service: Auto tire replacement
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December 2022 by Cameron Kotter
I love Master Auto! I bought a shuttle bus that needed some work done. It was very difficult to find a place that was big enough to work on busses. Master Auto made it happen. I needed new tires and an alignment. My vehicle needed an extra part for the alignment. They said they could order it and get the job done. Their prices are great and they get the work done fast. 10/10 I would recommend them!Services: Wheel alignment
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November 2022 by Richard Hill
True Professionals. I could tell when I arrived. The customer before me was thanking them profusely. Straightforward and honest. My 4wd truck had some hidden issues but I was kept informed at each point making me completely comfortable with the cost decisions along the way. Impeccably handled. Extremely conscientious about customer budgets. Without hesitation I have referred them to all my friends.Services: Steering & suspension repair