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November 2023 by Weldon Stansell (Sunnyslope motors)
So I'm going to store to pay my bill they ask me is it cash? I say yes they say cool so I start to pay with cash lady that was help Then said sorry I have no change.so I went to go get exact change.Then I come back then I get I'm sorry there a $3 charge on top of that so I feel like these people here at this store does not want to work. I feel like they're lazy and they're no service. Never Returney to the store.
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October 2023 by kyle freeman
Thank you Brandon! It seemed like our account presented a lot of unique road blocks and challenges. Despite all that, Brandon was patient and thorough. He ensured that any issues we might face were resolved before we left the store. We greatly appreciate that, living in a remote location far from any Verizon stores. We feel confident that we are all squared away and will not need further assistance for the foreseeable future!! -Kyle and Aubrey
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October 2023 by Minnie Nelson
Spent over a month trying to transfer phones. They were very rude and kept sending me away with excuses of being "the other carriers fault", kept having me call other carrier, waiting times of an hour average. Didn't even look into the phones themselves. Kept saying account looks good. Last visit I literally waited an hour, sat in chair, she said "phones locked so we can't help you." And did not look at my phone.Finally got fed up and ported out. In pursuit of porting out, I discovered they gave me new phone numbers instead of porting my old numbers. And if they looked at the phones, they would have seen that. That is why calls out were fine but calls in were not. Two phones never left old carrier. My bíll at Verizon for all this was $600... for one phone working for 5 days use. They charged all 3 for 2 months of "use" on non-usable numbers.***Edit** WeCare@victra ignored my email too
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October 2023 by Yadira Gonzalez
The lady that help me completely lied to me just to get a quick buck. When we came in to talk to someone every one was “busy”. If you want to get lied to and bad customer service come to this store!
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October 2023 by Chloris Mullins
My husband needed a replacement phone. David was very helpful in finding the best option for us and made some upgrades on our plan that actually reduced our monthly bill!
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October 2023 by Mark Klaudt
Needed to set up a private wifi for my mothere in a retirement center. Lisa was excellent and smoothly handled what could have been a process as fun as a root canal. Even got me laughing!
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September 2023 by Emeline Horton
Lisa is very knowledgeable, friendly and helpful. She knows how to make a person to be comfortable around her and she’s respectful. I will recommend her to anyone.
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August 2023 by Glenda Huffaker
I was just in the Version store today and luckily Daryson was available to help me. I am always amazed on how professional, knowledgeable and patient he is with me. A great addition to your team!! Thanks...Glenda
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August 2023 by Elaine Andrade
Everyone at that location were so friendly and helpful great staff thank each of you for your help getting us back to get phone up and going as well as everyone professionalism
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August 2023 by Amy Bitner
Brandon was extremely helpful and friendly! Everyone at the store is awesome and always appreciate their help and service.
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June 2023 by Google user
Lisa did a great job.She connected the phone to my hearing aids and watch. She was very knowledgeable and listens and responded to all my needs.
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May 2023 by Anastajia Silvia
Quick walk-in service (weekday morning), competent and kind support staff, simple and straight forward device warranty claims process (replacement within 24 hours).
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March 2023 by Abe Rojas Jr
The staff here was very kind and cool to talk to. They helped me find a sweet deal on a new phone and get my plan all set up smoothly
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March 2023 by Candice & Jeremy Gardner
The staff here was amazing! They even stayed later than they were open to get us set up.
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January 2023 by Nic Mereles
Genuinely easy to work with, Omar helped me get my plan together and explained everything very well, all I received was excellent service.
