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January 2025 by Fin Nes
We just barely purchased a 10 year old home and then had a laundry room water leak. All the stress of our new to us home being damaged was nearly overwhelming. It was such a horribly process buying the house, and then this!! But Pro-Tec was genuinely a great company to work with. I used to be in Construction before moving to Boise and Protec Restoration exceeded ALL our expectations, and then even gave us a gift card to dinner one night because of our horrible luck these last few months. I would work with a company like this any day, all day. I saw some one star reviews that have to be completely bogus or by irrational people. For my family, Protec was amazing. Sincere thanks!
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January 2025 by Beleza
Having water damage on the first day of school was awful! But even more awful was the first company that came to our house by recommendation of a local plumber. My mother says to not say anything if you can't find something nice to say, so I won't mention the other company. Everything about this company that could do a quick dry process was shady. No morals at all! But then my neighbor came over to help and one of his family members had a problem and called Troy at Protec Restoration. We already have our bathroom back in order after 2 short weeks! I could not be more happy to have met Pro-Tec to help me with our small flooded bathroom. Thanks Troy! You are a lot of what this world needs!
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November 2024 by Taj Humphry
As the owner of a property management company for 25 years I have worked with an amount of restoration companies. I can truly say that Troy and his crew are the most honest and ethical restoration company in my opinion. They are very considerate of everyone in the situation and are sympathetic and work amazingly well with our tenants in the midst of a crisis.
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October 2024 by Todd Fraser
Incredible service and floor looks like new and matches the old floor!! Technicians were professional, on time, and explained the process in detail to give you confidence in the repairs will be done correctly.
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April 2024 by Brian Hughes
We have worked side by side with Protec Restoration for years now, and they do fabulous work! Their team works tirelessly from beginning to end to help our customers get their property back to better than before! Highly recommend this company for any property restoration needs !
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March 2024 by Andrew Davis
We had a recent flood and didn’t know what to do, after talking with insurance not knowing the routine of how to go about things. I was Referred to Troy with Protec Restoration. He layed out the process with transparency. Immediately had his crew out to get the process started to dry. They were very attentive and professional. Repair work came out fantastic. I’m very pleased and would refer them to anyone that needs services in restoration. Thank you Protec you guys are awesome!!
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June 2023 by Joe Blackwood
When the flood happened Protec helped us by explaining the process with the insurance process. I would recommend them over any company here in the treasure valley. They were honest and professional.Service: Water removal
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May 2023 by Katie B.
Great company with very nice people to work with. After my house was a total mess from a toilet that overflowed all day, I thought it would never be put back together right. Not only did I get back a beautiful house, they went beyond the call of duty several times! Super thankful for their great service!Services: Flood restoration
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December 2022 by Tyler Ball
Super upfront and honest about the work they can do, and then completed their work exactly as initially outlined. Would absolutely recommend to any and everyoneServices: Flood cleanup
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December 2022 by Robbie Roberts
Do not waste your time with this company. We had to follow-up to get a written bid after their home evaluation and this was the response, what a joke!And I quote, "With everything that needs to be done I am not sure we are the right company. We are going to be too expensive as it is a project a little outside of our normal scope.Instead of giving you an erroneous bid, I'd recommend you Google the company Ness and ask them to bid the project based on your protocol.But our bid would literally be around a massive six figure number and I just can't justify even trying to get you to work with us."So, this company does not perform mold remediation? And they cannot bid a 480 sf project for less than 6 figures?
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July 2022 by Rick A
I cannot say enough good / positive statements about Troy and his team. We recently had a fridge that blew the ice maker line and flooded the house. They showed up immediately and started the cleanup process. They are professional, dedicated to solving your issues, understood our concerns, made sure everything was done as good if not better than original build and kept us informed throughout the entire process. Troy had done everything possible to lower the stress level and get us back in the house asap. I would highly recommend ProTec, Troy and his team an easy 5 star rating.Services: Water damage-related cleanup & repair
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May 2022 by Nicholas McKellip
We had a water leak with our upstairs shower head. Pro Tec had the best reviews of the 3 names our insurance recommended. Troy came out and was super friendly and helpful figuring out what needed to be done. His crew came out not long after and started cleaning up the mess and drying things out. They got everything dry and made sure we had no mold. They kept the area clean, are honest and had great communication. If we ever have anymore disasters they will be my go to because I know I can trust them. Thank you Pro TecService: Water damage-related cleanup & repair
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May 2022 by Missy Burke
We recently sold a house and, upon inspection, found some hidden water damage in the bathroom which resulted in mold growth. Our insurance company would not cover the cost because it was not sudden and accidental. Of course we were stressed, trying to sell the house and get into our new home and we were not ready to incur such a costly mold remediation and remodel. Troy and Michael were lifesavers! They came out right away and took care of the mold and they stuck true to their original estimate, despite there being more water damage than originally expected. Troy also helped guide us through the remodel process by setting us up with a contractor. He helped us keep the contractor's cost at an affordable rate and addressed all of our concerns in a timely and professional manner. I would highly recommend Troy and his team and we will be using them for any and all restoration projects going forward.Service: Water damage-related mold removal
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May 2022 by ANaturalSwtHeart
Could not recommend these wonderful group of people enough. Troy came out quickly, answered all our questions and worked with us on everything. They are the kind and understanding people you need during a stressful event (like your crawlspace flooding). Everyone coming in and out of the home as well was very kind and knowledgeable. If you ever need their service 110% highly recommend working with these guys - you will not regret it. I hope to not need them again in the future but will definitely use them again if the need arises.
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June 2021 by Heather Corder
Protec was a great company to work with, we would recommend them for any of your restoration needs!Services: Flooring
