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May 2023 by Diane Lawrenz
I would like to give a shout out to Yousef and Tina for going over and beyond there duties in helping me solve some issues with my moms banking needs. The Eagle branch has my recommendation for service and knowledge!
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March 2023 by Wayne Frieders
These are good people but don't try and reach anyone by phone, what a mess.
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February 2023 by Laura H.
We just came back from Wells Fargo Bank in Eagle. We were assisted by Brandon at the branch. He was so helpful!Thank you Wells Fargo for having such fantastic staff to help people like us.
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December 2022 by Jeremy R
Have had an account here for 13+ years. In the past six months I’ve gone in twice for assistance, abrasive employees who are restricted by WF policies. Find somewhere else to bank, I am.
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November 2022 by Mark Pfeifer
This is why I "bank" at credit unions, thanks for the reminder! Sold RV to out of state dealer, dealer provides company check drawn on Wells Fargo, Wells Fargo charges me $10 to change the company check into a cashier's check (not sure what the charge would have been if I had been a WF customer, and dealer agreed to reimburse me the $10 when I called him in front of the teller, since converting the check to a cashier's check at the bank had been part of the arrangement). I drive down the road to Mountain America credit union, deposit the cashiers check, Teller: do you need access to full amount right way? Me: Yes, that would be best so I can transfer it out to pay off a loan at my main credit union. Teller: Certainly, sir, I will waive the funds availability hold on this for you. WF: 1 Star for the fee on a check drawn on their bank, +2 stars for the smiling, friendly teller service (seriously). Mountain America: 5 stars
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October 2022 by Brent Bjornson
Awesome customer service! Brandon Martinez sets the bar for exemplary customer service. I have banked with Wells Fargo for over 25 years. Service like Brandon is high level and reinforces why Wells Fargo is doing things right at the top. Friendly helpful staff as well. If I could rate it higher I would. This branch goes above and beyond. Thank you Brandon!!
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October 2022 by Kristina M. Drobny
Not treated equally at branch, would love to change banks for my home mortgage, and not be treated as if I don’t exist or important. Kristina M. Drobny
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December 2021 by Jeremy Rausch
Have had an account here for 13+ years. In the past six months I’ve gone in twice for assistance, abrasive employees who are restricted by WF policies. Find somewhere else to bank, I am.
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February 2021 by David Ashby
I still bank here (not sure why.. guess I don't want to deal with the paperwork), but I will probably move the last of my accounts away from WF in general (not just this location) at some point when I have time some weekend. So 3 stars for not being absolutely horrible.I read another recent review's comments here about having to set up an appointment to get a document notarized when there was only 1 other person in the whole bank. It reminded me of a time I called in (from their parking lot since I wasn't sure they were taking walk-ins due to COVID) and asked if I could come in to sign something in front of witnesses. They said I could set up an appointment. I get that they were about to close, but... I thought that would mean they Aren't Closed Now, as in.. when I am calling from their parking lot. I set the appointment. I went in at exactly the time of the appointment. The person asked me whom I was there to see. I answered. They said she was out to lunch, took a phone call, or was in the bathroom, I don't remember, but that she would be back in a few minutes. I paused for a second, considering just sitting down and waiting, but then as they started to walk away I called after them, and said something to the effect of, "I'm just here to sign this in front of 2 witnesses, if there's anyone else here who could do that" The guy looked up across the room to see if another banker was there - as I assume he didn't want to take a teller away from their station (fair enough) and said, "yeah, let me go grab someone" he came back in less than a minute, I signed, they signed that they saw me sign, and I thanked them and walked out. As I did, I passed the person I had an appointment to meet. It's not like they were super late, it had only been about 2 minutes since I showed up, but... that's my point. The thing I wanted to do took 2 minutes. It was 3 signatures on a single page. It never needed a 30 minute blocked out appointment with Anyone.That's not to mention the fees they charge and all of the other corporate shenanigans that they have pulled / are already getting in trouble for. That's not something specific to this branch, so I am not trying to say, "this WF branch is bad, go to a different one" I am trying to say, "banking at WF isn't the best, consider your options; I know I have"I once got a $35 overdraft fee, twice ($70) because of something like $20 of charges (across 2 charges). Did I agree to pay this when I opened the account; definitely. Is it still ridiculous that I give them my money to hold onto all year, every year, and they get to make money on the interest without paying me more than .01% and then charge me $70 the One time I forget to transfer money into the account, which I resolved within 24 hours so it's not like there was any actual damage to them for fronting me $20... Yeah.. That's still ridiculous. Charge me 100% APR and I would be happy. Charge me 100% interest per MONTH compounding continually for all I care. I had a credit card with you guys.. just put it on that and charge the fees to cash advance me lol.. Just.. $70. No.. Don't do that [and expect me to be happy with your "service"]. Yes, I agreed to it, so it's not like I am saying they did something wrong (incorrect), I am just saying they are doing something wrong (morally). This was during the pandemic, if I didn't mention that before. Maybe as a peasant small business I just made the wrong choice and WF is only for the big boys, I don't really know.
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February 2021 by Ken Taylor
Professional, courteous and efficient.A welcoming atmosphere.
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January 2021 by Jason Hall
Despite there being just one other customer in the branch... required that I set up an appointment to have a simple document notarized. Poor customer service.
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September 2020 by Wes Hunt
We have banked here for years. The bankers all know us by name and they are extremely helpful and always kind. I have always received great customer service!
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July 2020 by Spencer Hazard
Great customer service love this bank
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December 2019 by Bonnie Binder
How can a working customer bank with you when you are open 9-5. Wells Fargo used to be open later than 5. This is unacceptable.
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April 2019 by Mike Slotemaker
We've banked at Wells Fargo for years, and during our recent home purchase, we opted for a cashier's check instead of wire transfer due to recent high-profile scams with wire transfers. We walked into the bank and I slid a note to the teller (in hindsight, that's how many bank stories start...) and Gerry Rodriguez said that he would make sure every part of the process was accurate and complete so that there would be no issues during the closing of our house. He not only took care of all the requirements on the note from the lender, he printed out a summary of our account, stamped/signed it, and gave us his business card so that we could call him directly if there was any follow-up needed during closing. This is just one example of how Wells Fargo in Eagle goes above and beyond, and we have experienced others. They're top-notch.
