-
October 2023 by joshua martinez
Kassie and Julie are the absolute best!! ? Best customer service in Coeur D’Alene.
-
October 2023 by nice trybro
Don’t come here if you can’t afford it and then leave bad reviews, this is the nicest gym in the area and they charge you the same consistently and they explain the cost and everything when you sign up these bad reviews are a reflection of people’s lack of intelligence and doesn’t reflect the gym or it’s employees, you will not find a nicer facility in the area and the price is actually a great value comparatively,
-
September 2023 by Jim Jeffereys
Very predatory billing practices. They engage in gotcha legalism and know it. They have the morality of a check cashing business. If you long for decency that is often lacking in this world I would not support this business. A shame on the community.
-
August 2023 by David Morrison
Great gym, and definitely a great staff.
-
May 2023 by Chuck Force
Great place and very clean and professional. Very friendly staff too.
-
April 2023 by Tyler F.
We love the pickelball courts here! All the staff are really nice and helpful. The faculty is always clean.
-
March 2023 by Derek T.
A three star because twice I tried for a tour. I was told too busy. Third time, I don't even want to share it. I stood there as I wasn't given the opportunity to ask. Employee walked away. I went to the juice bar and nice kid must have seen it so he told me I could tour it n my own. I toured the entire place. We are and were looking here for pickle ball and light weight training. Anyhow, good luck.
-
March 2023 by Matt Rowland
Absolute trash. The communication on billing is absolutely terrible. Cancelled my membership (because the facility is filthy and the majority of the equipment is old and/or broken and never fixed or replaced) and the front desk had me fill out a form but had no idea how it works. Has to go thru the “sales” team who will process it. Got a weird charge this month, expecting to be charged one more time because that’s how most gyms work, but just curious as to why the amount changed - is it a prorate? Did my wife’s membership not get cancelled? Front desk again had no idea and had to call these ladies sitting around in a room chatting to ask. One comes out after a few minutes to explain it was a prorate. I just said I had no idea and was just clarifying, but she gets all defensive saying “well the front desk staff is trained” even tho they clearly aren’t. She also admits that they don’t send out any confirmation on cancellations, even tho it’s done by other “sales” staff and not done with you at the front desk. Makes absolutely no sense. Just send a confirmation email, or better yet, train your front desk staff on how it works. They’re just so lazy with everything, whether it’s the communication with billing and memberships or how they maintain equipment. They know they have a near monopoly in the area and just don’t care. Not the first time I’ve had issues with them either - they wouldn’t even let my pregnant wife pause her membership during Covid. Sad that there aren’t more local options or maybe they’d actually try harder.
-
January 2023 by Craig B.
9 years at this gym! Newest equipment around, clean, Great people work out here also! Highly recommend this gym, it pretty much offers everything!!!
-
January 2023 by K H
Really, a massive cancelation fee that was not disclosed us in the beginning? Poor business practice. This fee serves no purpose other than to keep someone locked into keeping their membership.
-
January 2023 by connor harris
I was diagnosed with chronic cluster headaches, the most painful non cancerous condition. needless to say I was and still am not able to use the gym. I was unable to do anything including cancelling my membership here. I explained my situation to management and asked if they would refund me the months of membership I paid for but did not use. they said the best they could do was cancel the membership and waive the early cancelation fees since I technically had a 12 month contract. How incredibly rude. I've been working out at peak off and on since 2012 and don't plan on coming back if I recover.
-
January 2023 by John Frey
Staff is awesome and friendly, good amount of equipment and usually there's always an open machine. People are friendly, only issue is no one wipes down equipment. Staff keep it clean though.
-
October 2022 by Le0L0mas
Great gym, good people and I love the steam room
-
August 2022 by Música RP
? Beautiful facility. Group class is very hidden away and is a small room - - but mostly great instructors! ??♂️ Lighting in gym could be happier, brighter warm light. ☀️ Front desk is not always receptive to people when they walk in. PT staff is good and friendly ?
-
July 2022 by Ashley Jensen (ashes)
Great facility. Not great billing department or customer service. Always felt like I was not welcomed or inconvenience to them. Probably my own insecurities. Disappointed and they are probably glad I'm no longer there. Back to Beachbody, they have customer service agents that actually care and listen to you and make you feel welcome.Responding to reply:When I was able to get ahold of the administration it was a month or so after calling and I paid the fees that I didn't agree with. When I tried to explain what was happening I was redirected multiple times and had the the pleasure of discussing the fees with all my kids in way to daycare and on a limited time to workout. Noone ever offered to make an appointment or set down with me to talk in private. I was discussing my account in public at the front desk (i felt it was a little demeaning to this at the front desk) I was called my collectors to pay my membership when I updated my card on file with you and my membership came out but not daycare. I would ask to pull my payments and was treated like I was a liar and talked down to many times with eye rolls. I really tried and just said it was me bit with the reply and instead of reaching out to me my privately I am again discussing my account in public like I did before infront of all the guests.
