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February 2024 by Debbie Major
I called to schedule a strep test at this Rite Aid and was told their machine was broken. I later learned that the machine wasn't broken. They just didn't want to perform the test. I think this is unfortunate. I understand that it's busy and your understaffed. I also understand that it's a huge ordeal to do the strep test, but it is something the company offers and to deny someone of that because you don't want to is lazy and unethical. Someone was sick and couldn't get to an urgent care and needed your help. You denied them that. I ended up going to the Ironwood store and they too were understaffed and busy and while they never said it, I could tell they didn't want to do it either, but they did. And they did a wonderful job. I left them a glowing review because Even though they were super busy they did it anyway with a good attitude and I appreciate that.
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January 2024 by Kim Bauer
Great place to fill prescriptions.
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November 2023 by Shanna Stewart
I can't comment on the store or store associates but the pharmacy staff are so good! Friendly, knowledgeable, efficient and they seem to enjoy being there.
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November 2023 by Mary W
Arrived early for vaccine appointment. No one (zero) waiting for a vaccine. Pharmacist visible and not filling prescriptions. I was called in by pharmacist for my vaccine at exact time of scheduled appointment....... after waiting for at least a half hour with absolutely NO PEOPLE ARRIVING FOR VACCINES! RUDE AND INCONSIDERATE!
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October 2023 by megan spencer
Worst pharmacy. Anywhere else is better you’ll be thankful you didn’t come here. Medicine is out of stock constantly, not filled, or just horrible customer service.
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September 2023 by Kim R
The staff are always knowledgeable, greet you upon arrival and keep you informed. They also go the extra mile to find the best pricing for your medication. The only RX my family will use.
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July 2023 by Nicole Roach
I don’t give reviews often. I think I have given one other review. Ever. I would like to give a huge thank you and shout out to this amazing and wonderfully kind pharmacy. Pharmacists Nick and Song and pharmacy techs Johanna and Keith have always been a pleasure to work with. They go above and beyond to help me when needed and do a great job. Thank you Nick, Song, Keith and Johanna at the Hayden Idaho Rite Aid pharmacy!! :)
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July 2023 by Mike Axton
I was in need of a prescription from my doctor I had just seen. In receiving the prescription from the doctors office, the instructions weren’t clear for the pharmacy. Instead of sending me back to the doctors office they made the call directly and after 10 minute’s on the phone got what was needed. Great staff to take that time and effort to finish off the needed info for my prescription.
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May 2023 by Cara Haas
Ok, I’ve revisited the pharmacy and they were very helpful getting me smaller bottles for my prescription for travel. The restrooms were cleaned up, way nicer than before.
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February 2023 by Judy Grizzard
I have been using Rite Aid in Hayden for last 4 years. The “bald guy” has a name. Keith is clearly printed on his name tag. Keith may have a serious demeanor but he’s very good at his job. He was a huge help with a tricky prescription after my husband’s surgery. I definitely like knowing he’s there taking care of my prescriptions. ???? for this pharmacy.
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December 2022 by Cara H.
This Rite Aid has the dirtiest restroom I've ever seen. I've used the pharmacy for quit awhile, but this day was the first time using the restroom. I'm talking red mold when something hasn't been cleaned for month, even when washing hands you can't get out of there without touching dirty facets, towel holder, walls, door etc.. The pharmacist isn't the friendliest, but he just may not be a happy person with himself. I can deal with that, but seeing the restroom I now have my doubts on the cleanness of the pharmacy. These employees have to be using the restroom and then come back and handle our prescriptions. I won't be going back
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December 2022 by Carayhaas Haas
I have to agree with the other reviews on the pharmacy staff being rude, especially the bald pharmacist. But Ive just dealt with that. But today I used the restroom for the first time and oh my was it nasty.. The dirtiest restroom I’ve seen in a long time. It had to have been weeks since it’s been clean. I can’t believe the health department would allow this. Gross… I’m going to now change my prescriptions to another company. I can only imagine how dirty the pharmacy is if the bathroom looks this dirty. ? Those employees can’t get there hands clean enough after leaving that restroom. Even the paper towel dispenser was so so dirty…
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November 2022 by Hunter Kyler
Terrible pharmacy that only cares about lunch breaks. 3 times I’ve attempted a refill at this location and 3 times I’ve had to make return trips to this location due to them not refilling my prescription. Even when getting confirmation it’s been refilled
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October 2022 by L H
The staff at the retail counter are great but the pharmacy is another story. They are rude there. They never say thank you, do you have questions, etc. Just send out your meds and are silent. That is WHEN they finally wait on you! They need a course in customer service imo!
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October 2022 by Lauren Arakelian
Pharmacy staff (Keith helped us today) is EXTREMELY rude. I have been getting my prescription here for 8 years and now I will be changing it.
