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September 2023 by larry fairfax
I ordered a air filter and got a oil filter. Western States in Sagle Idaho refused to refund my money or give me right part. I showed them part off of their own site, for $30.24. But they wanted 46 bucks for it, plus they were keeping my money from their botched order. Don't do business with them if u want right part.
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July 2023 by Brenda Berry
Thank you for supplying a man lift at the Mica Flats Grange for us to do some work on the bell tower. You are awesome and we are grateful
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July 2023 by Mason Mullins
Came here to pick up a piece of equipment but my truck developed a problem just before arriving. They jumped right on troubleshooting the issue for me. Great bunch of people. Very friendly and professional.
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January 2023 by Kathy Harvil
My name is Tim. My wife and I had work done on a Cat C-12 at Western States Cat-Parts and Service in Hayden, ID. We were helped by Pamela Wrench, who is the Truck Shop Service Coordinator, and by Josh who is the technician that did the work. Pamela was very helpful, communicated extremely well, and is quite knowledgeable with her job position. She was very fast in answering emails and keeping us updated with the work that was being done. Josh did a fantastic job for us with the work that he did. Josh is a very skilled mechanic, and throughly understands the Cat engines at the highest level. We live in Arizona and had options to have the work done locally. We did lots of research and chose Western States Cat to do the work for us. We are extremely happy with that decision. Western States, with Pamela and Josh, are totally set apart from other mechanical shops that we’ve used in the past. We highly recommend them to anyone who has service needs!
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October 2022 by Bryon White
This is twice now that Pamala and the Western States team has been excellent. My family and I have been on the road full-time for 15 months in a 1997 Winnebago diesel pusher. Our rig needed a completely new custom built exhaust and had issues with a fuel injector. After calling about 20 shops, Pamala answered and gave me hope that our rig would be repaired and everything would be OK!I honestly couldn't more highly recommend them! Professional, caring and exceptional in their knowledge and expertise.When I'm in North Idaho this is the only place I will ever call!
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October 2022 by Wayne Sand
Very professional as well as friendly. Got me in and out back on the road faster than expected. Highly recommended! Pamela was fantastic!
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August 2022 by Stephen Sanderson
Needed a dozer and excavator for a project so I rented them from here. When the dozer arrived it was brought up that it had no power, after a week the engine blew up. So during this time I lost money on efficency due to it being weak and having to wait on a new machine. Then the excavator broke down for a day untill it was fixed and then it broke down again for an entire week so during this time i really lost effiency due to not being able to dig and put it behind, no use of only having a dozer at this time but had to pay for it. I got a discount but it didnt cover the efficiency I lost in my opinion. Go to pacwest machinery in Spokane instead.
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August 2022 by Kevin Michel
We had the unfortunate opportunity to need emergency service while visiting North Idaho in our 45' Diesel pusher. I contacted WS in Hayden and spoke with Pamela Wrench who helped get us to their shop and set up for repair. She was so kind and helpful throughout our stay and we so appreciated it. I might just add this was on the 4th of July holiday weekend. They got us in right away and found the problem and we were back on our way in just over 24 hours. WOW! Thank you Pamela and the WHOLE Western States Team in Hayden, Idaho. We truly appreciate your kind and thorough service!
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July 2022 by eric hanson
Traveling through in our 2020 super c with a Cummings on a freightliner I was in a pickle when the DEF and check engine lights came on. After a sleepless night and 12 phone calls telling me that it would be 2 weeks before they could even start. Pamela got me in after lunch with a very well experienced in all engine types in rvs fixed the situation same day. Incredible service available here for rvs. I cannot express my appreciation enough.
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July 2022 by Kevin Adams
Had my 2005 Peterbilt in the shop here and the level of service and workmanship is top notch. Completely satisfied!
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July 2022 by Vladimir akishin
Excellent service. They fix some long going electrical issue on my CAT C15 that no other shop in the country could figure out for years.
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December 2021 by Austyn Shuman
Jaren is the best field mechanic I know. He is a hard working son of a gun!
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December 2021 by Leroy Beck
Horrible service, calls go to a call center who send you to some voicemail and never a call back.
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November 2021 by Josh Loper
Competitive rates and friendly service. Go see Eddie for equipment rentals! Knowledgeable guy and a straight shooter.
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April 2021 by Chris Carriera
Great people to transport for thank you again for the work