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March 2024 by Sam Chadwick
They don't even have pretzels. Change the name.
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December 2023 by Jenifer Von Bargen
There's an elderly lady working there, I watched her working the pretzel dough...with no hairnet, and no gloves on as she stuck her quite long nails into the dough. I love this place, but...that's gross.
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October 2023 by Charles Eastman
Usually have never had an issue, have come in before closing plenty of times when they've been out of pretzel by its or even normal soft pretzels and they've made fresh ones. This time it was about 35 minutes before closing and the person in front of us had grabbed the last pretzel bite and the employee just looked at us and said we just freshly ran out of pretzel bites and asked if we wanted any cookies or drinks very rudely.... we were a party of 4 looking to spend money and they were open for ample time. 10 minutes before closing is the window unless there's signs posted otherwise. Very upset with this service when I've never had an issue. Dated 10/28/23 and it was at 17:25. We even called right before stopping in and a nice young man answered and said we were open until 6:00 but didn't say anything about only making pretzels at a certain time. The female employee was extremely rude about the situation. Thanks
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October 2023 by Jolene Pope
Undercooked Doughy pretzel bites, Evidently they don’t do regular pretzels anymore only bites. Expensive, took forever to get order, out of Parmesan after ordered , cold dipping sauce and rude young employees.won’t be back….
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October 2023 by Hannah Harder
A few days ago I went in to get some pretzels and it said they closed at 5:30, it was about 5:15 and there wasn’t anyone in the store at all and it look like it had been closed for a while. I went in to get some today, and the female worker was just rude. I asked for a large pretzel bite to which she just said “we have none” and I’m like? I didn’t say anything before she said they don’t have any dough at all. She wasn’t even nice about it, she was just rude. I never write reviews but this literally made me leave the store and entire mall in tears. Will likely never go back there. The last time I did receive pretzels there it was the same girl, i was with my boyfriend and friend, and she seemed bothered to have to make fresh pretzel bites… if she doesn’t like making them she shouldn’t be working there.
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October 2023 by Kimberly Devich
I would give zero stars if I could. Female employee on her phone the entire time texting and taking selfies. The pretzel case is empty. No one said “please” or “thank you”. Disappointing to say the least.
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July 2023 by Jacob Malone
This particular destination always held a special place in our hearts. Whenever we ventured to the mall, it became an instant favorite. However, the service we encountered today was completely amiss. There was an elderly lady who exuded an unmistakable air of discontentment. Each time we placed an order, her attitude took a turn for the worse, leaving us utterly disheartened.
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March 2023 by Ruthie Spence
Used to enjoy this place, and the pretzels are great, however, we were met by a very rude, disinterested employee today. She was sitting motionless at a table with earbuds in, and informed us that the smoothie making process was “not set up” despite being open for 40 minutes. She gave us zero emotion or explanation as I asked questions why, essentially saying it was “too early” and maybe in an hour. Unbelievable and rude. Go to paradise cafe a few steps away (SO worth the extra 20 minutes to opening time) they have much better smoothies and amazing customer service! We walked by maybe an hour later and she was still sitting in the same spot.
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December 2022 by Hannah Todd
Love how they're made to order! The employee was very nice.
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July 2022 by Isil Askin
I usually like coming here for a quick bite when shopping. Today's experience though made me question the training during the hiring process. It has always been a hit or miss with employees here but today was different.- I asked what sauces they had for their pretzels- not realizing it was on the menu. The employee said "we have ALL the sauces." And I asked what are they? The employee said well vanilla glaze and (something else) glaze. They didn't say any others so I asked if they have cheese, employee said yes. I then (finally) noticed the list on their menu but was disappointed that they didn't at least direct me to it. I thought well maybe they're new.- Employee said it will be a 5 minute wait because the "pretzels have been in the warmer forever." I thought that was nice so I said thank you a fresh one sounds nice. Except...they then told me what time they had put them in there (it was about 3 hours). 3 hours? I would have been happy to buy them, they threw away the two that was left in front of me. I hope this is not a regular thing...such a waste!-Employee put the pretzel in and I waited. 5-10 minutes go by and my pretzel is ready. The color looks a bit off but I'm like maybe it has something to do with the butter. I start eating and it's clearly undercooked. I take it over to show the employee. They apologize and say yeah that does look a bit undercooked. So I look at them like..waiting for something. They say "I can give you some pretzel nuggets? The other one is also probably undercooked." So I just recommend that they should put the other one in the oven because that's raw dough and shouldnt be served. Before I accept or decline the nuggets they just say okay sorry about that It'll just be a few minutes for the pretzel- takes the other undercooked one and puts it in the oven. When it's done I go up and thank them and they say "I tried to feel a bit if it was undercooked" and in my head I'm thinking I hope you were wearing gloves because you are coughing and currently do not even have gloves on.So, I hope the training is improved at this location. I did not think the customer interaction and service was what someone would normally expect, in addition the waste and improper cooking is not ethically right in my opinion.
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July 2022 by Erika Silber
I guess every item on the menu is unavailable. I was greeted by a dismissive young man who honestly looked just as confused as I was about him being there. Before I had time to even back away from the counter with my order he was calling his friend over to continue their conversation. Now I’m just venting on here eating pretzels dryer than the Sahara Desert.
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June 2022 by Boyu Zhang
50 minutes before 7 PM. The lady rejected our order because “they are closed for the day.”
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November 2021 by Justin Hager
Almost every time w come to the mall we get pretzels. The staff is friendly and the food is ok they have a hard time getting my drink order correct. We will still visit them
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November 2021 by Darcie miller
The lady working on October 3rd wasn't very nice. Seemed like she was chatting with someone behind the counter who also said to a customer that she didn't work there anymore. Had a long time to wait time for two drinks and two pretzel bites. It was the longest wait I've ever had to wait there.
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October 2021 by John Doe
It took over 40 minutes to get a large pretzel bite. Also, I didn’t think at a food establishment it is normal to wear your pajamas to work. Very dissatisfied.
