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June 2023 by Katie Q
Helpful staff!
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February 2023 by Andrew Cunningham
I have always been very well cared for by the employees at Umpqua bank in Moscow Idaho.
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May 2022 by Mary Geary
I was on hold for more than 15 minutes prior to hanging up. Not user friendly. Disappointed. If I drove the 11 miles to town my business could have been completed.
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December 2021 by Jon Burnett
I use this branch of Umpqua for both Business and Personal banking and have been overwhelmingly satisfied. The staff are fantastic and incredibly helpful - highly recommend.
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April 2019 by Andrew Harley
I have not had any issues with this bank whatsoever. The employees are always very helpful and kind, and the online banking is fast and quite easy. Have been banking with them for 3 years, coming close to 4 and will continue to be with them for quite some time.
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December 2018 by Adrienne Vincent
I gotta get out of this bank! I was just told that when online banking doesn't accept my password or login I.D., the suggestion to wait a "moment" before trying again means an hour! I was speaking to an employee at our local bank because when I looked up the customer service number I could not decipher from all of the options one that would connect me to a live human. I guess there is such a way because under the number the wait time given is 25 minutes! The lady at our local bank said she could send me a temporary password. I'm still waiting for that. It's been at least twenty minutes which is the length of time she said it would take for the password to make it to my email program. I have no gripe with the employees at our local bank, they are all very nice except the manager who chewed me out one day and threatened to have me charged with fraud for doing what I had done when it was Sterling Bank many times over 20 years: deposit a check written to my pet rescue into an account solely for it but established in my name. If I wanted to keep that money for myself, I would have put it into my own account! I always felt adoption fees should be saved and used for various rescue needs. I have recently learned, from an ex-employee, that I am not the only customer who has been yelled at at this bank.
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September 2018 by Jean S.
They are the best. I ate the last cookie and someone immediately got more and these cookies were extremely soft and chewy. they are prompt with their banking service and extremely helpful in their operations. best bank there is. thank you.
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June 2018 by Carson Parkins
I wish it wasn't so hard to check my balance over the phone. Or do online banking. The only good thing about this bank is they are local. Still gunna switch because of poor customer service
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May 2017 by H. E.
Been with them since it was Sterling. I have never had any issues, in fact nothing but excellent service from this branch of Umpqua. In fact, all the Umpqua's I have visited. It has met my needs as far as banking is concerned.
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December 2016 by Sarah Frederiksen
I've had nothing but issues since Umpqua Bank took over Sterling bank. Definitely finding a new bank ASAP to avoid this ridiculous hassle.
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February 2016 by Hannah K
Super helpful and nice too!