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December 2023 by Rick York
Trying to cancel my membership for sometime. Nobody at the location seems like they care. Of course nobody acts like they know how to do it either. They say send an email, emails go unresponded to.I’ve been a member for many years. The facility has gone downhill so much. The pool area is straight disgusting. Walk around and look for yourself how disgusting it is.
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November 2023 by mike collins
Crunch Nampa is a great gym! Good vibes from members and staff alike. They have a nice variety of machines for every body part and although it was prime workout time (5:00pm) there was virtually no wait time! Staff are very attentive and helpful and it was a pleasure to work out here I had excellent workouts. I highly recommend Crunch Nampa if your looking for a gym!
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November 2023 by Helen Osterhoudt
I would highly recommend this gym to any of my friends and family members. The manager at the Nampa branch, Nate is very helpful. Him and all the staff are friendly and make you feel welcome.
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November 2023 by Inhale Bliss
Signed a non contractual agreement to use the gym. Can’t cancel. When I do I get harrased or told to come in. When I come in to cancel the manager is busy or not at work. Cancelled with my bank and now I’m getting harrased by Indian telemarketers to pay my bill. Now I’m getting emails that I can’t cancel until the bill is paid. This company is a joke. Bad service. Bad customer service. No management. No integrity. Closed during Covid. Required staff and gym patrons to wear masks. Stopped going because of this.
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October 2023 by Andres Sanchez
The locker rooms only seem to get cleaned once daily and many on the lockers are in disrepair. Same goes for the equipment. Many machines have been down all summer, broken, missing pieces or unusable. Even the newest machine sticks when you use it. Even the Nampa rec seems better maintained.
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October 2023 by Chelsie
Not the best gym I've been to, but definitely the best bang for your buck in Idaho. I love the amenities they offer. Wish it was a big bigger and had more machines or other fitness rooms - but what are you gonna do. It's Nampa.
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October 2023 by Daniel Hyman
I met with Nate today at Crunch in Nampa to talk about some of the hurdles I’ve been facing in settling into a fitness routine that works for my schedule. He had a lot of insight that extended beyond that question. It was a great visit and I really appreciated the knowledge he was able to offer. Thanks Nate!
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October 2023 by Samuel J.
I have lived in several states in my short life (military) and this has to be one of the dirtiest unkept gyms I've ever been to.
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August 2023 by Amanda Leary
Honestly one of my favorite gyms in the valley! I’ve been in the fitness industry for about 10 years and one of my favorite things about crunch is that I can use any of the locations, they all tend to have a few different machines to focus on different workouts each time. The staff is always incredible. 10/10. Nampa is always my home gym & my favorite to go back to for full body
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August 2023 by Robert C
We are very happy with the customer service. We had a very complicated problem with billing from prior mismanagement by prior employees. We cannot say enough good things about how current management took the time to listen and realize the seriousness of the prior management errors and then took aggressive action to correct. Thank you for your attention to detail and professionalism. Overall, the gym has a cleaner look and feel to it, definitely a difference since last year. Equipment looks and feels as though it is definitely in better working condition and better variety than once was there. Thanks again for helping us out as you have earned our business. Special thanks to Nat and Sierra.
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August 2023 by Becky Leach
Excellent training with Ethan, he listens and observes better than most trainers I've worked with at previous gyms. Great water fitness exercises!Pretty clean. The sauna does not have any controls for time or heat and is a little grungy with trash under the boards. A few machines are out of order and it gets HOT in the afternoons
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August 2023 by Calvin Newton
The gym itself is a pretty nice place, I always enjoyed my workouts here. Plenty of good equipment to use.Where my frustrations lie is the service end. I sent an email on June 14th to cancel my membership, as I was told to do over the phone. I've received additional charges in July and August. When I called this morning, I was told the account was still listed as active, and there was nothing they could do about it other than to cancel it now, but I could still use the membership through September. Doesn't really do anything for me, I didn't want the benefits of membership, I wanted to save money right now. Thanks for stealing $75 from me, I guess? Not a place I'd recommend to anyone with this level of service.Edit: received a call from Nate, who was super awesome in identifying and fixing the problem. A refund request was made. Thanks to Nate for making things right!
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August 2023 by Tony Morningstar
I canceled my account May 31 because I was no longer using my membership. I feel that because I canceled at the end of May I shouldn't have been charged for the month of June. Not only did I get charged for June but I also got charged for July and August because they never canceled my account in the 1st place. They are submitting a refund request but only for July and August. When an account is canceled anywhere else even if it is the last day of the month you don't have to pay for another month for another month of unwanted services.
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July 2023 by Monica
Great facility with lots of equipment options ? they have an indoor pool and basketball court as well. They play lively music upstairs where the equipment is, and some of the machines have a great view of the valley. The staff and workers there are also all very nice and informative.
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June 2023 by Jr A.
Dirty, they dont have much equipment and hot as hell. Also overpriced i should off stayed at planet fitness... really bad decision but!!!! O well!!!! O and their system always out.....
