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March 2024 by Jake Poole
Excellent service! Sherry Neff was super quick and very friendly and helpful!Edit:I’m updating my review to reflect the current situation. I’ve dropped it from 5 stars to 2 stars, because upon going in to finalize my return with my W2, I was served by a different person named Tre. I told him at the very beginning of my tax preparation that I needed to update my disbursement method, as the account that I normally use was no longer active. He said “okay, no problem”. And in his rush to get through everything, he finalized the return without updating it, causing the biggest headache I’ve had to deal with EVER in filing my taxes. I’ve had to spend HOURS on the phone between talking to Jackson Hewitt’s head office and district/regional managers (who told me that there’s nothing they can do, because as soon as they submit to the IRS, it’s at a “point of no return”), American Express and Republic Bank. All of whom, aside from Republic Bank who seem to actually know what they’re doing, told me that it’s the other party’s fault and I need to talk to them. It’s a long story, but TL;DR: don’t opt in to the Serve card they offer. Amex is a joke. And I think for the $800 filing fee, JH should have been a lot more willing to help fix their mistake. I’ve been going through JH for 8 years, but I seriously doubt that I will be returning to file with these guys again.
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March 2024 by Merinda Austin
Trey Tarrant did my taxes and did an awesome job! He was very accommodating and even moved my appointment around and worked hard to get me as much of a refund as possible.
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January 2024 by Trisha Hobbick
Trey Trey what can I say.... ABSOLUTELY WONDERFUL! VERY KIND,PATIENT, AND VERY KNOWLEDGEABLE. GO SEE TRY IN POST FALLS JACKSON HEWITT. YOU WONT BE DISAPPOINTED!
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January 2024 by Lora Girl
How to pleasant experience Tyler Pemberton Very pleasant and friendly and answered all my questions.
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January 2024 by Angelina Moy
Trey Tarrant went above and beyond to help me and make sure I was taken care of. Super helpful and not the fakey nice customer service, which I am incredibly grateful for.I recommend this specific J&H especially.
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December 2023 by Heather St. Pierre
Today is definitely a Monday and the first day of Jackson Hewitt's early advance promotion. If it could go wrong it did but Trey Tarrant and Sherry Neff handled my case with such kindness and they remained calm and patient during all the hiccups we hit. I totally recommend these guys to do your taxes. It was a wonderful experience when it could have totally been a bad one.
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December 2023 by Gabe George
Sherry was very helpful and dedicated to helping me the best she could! Did an awesome job and will be coming back!
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December 2023 by malena paulsen
Alfred Tarrant was a respectful person to work with doing my tax advance, come see him for your taxes ?
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December 2023 by Lisa Stone
Sherry Neff was very helpful. Made the process enjoyable and easy.
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December 2023 by Misty Richardson
Sherry was super helpful and answered all my questions!!! Appreciate her so much
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April 2023 by The Industrious Ant !
Professional and friendly we had a great experience here
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March 2023 by Al Clairmont
The young man was very good very pleasant
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February 2023 by Katy Marks
What a joke. We had an appointment scheduled a week in advanced. But they were with someone else. They apologized and sent us all the way to post falls because they had an opening. By the time we get there they tell us that they do have someone else scheduled. I mean 3 missed appointments within 2 hours. Waste of my time for sure.
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April 2022 by Michael Allen
I saw your little booth in Walmart while I was shoppingI stopped by and met Katie and made an appointment for later that dayI met her at the appointment and everything went very well ,she was very professional and knew exactly what she was doing.I actually got a refund and I was very happy,Katie did a great job and I will be sure and look her up next year.Thank youMichael
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April 2022 by John Maas
Had an excellent experience getting my taxes done this year with Katy. With several complicated tax issues we really need the help. It was enjoyable and a learning experience that there was no way I could of gotten the same results. Thanks Jackson Hewitt and special thanks to Katy. You really know your taxes.
