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November 2023 by Richard S.
Thanks Wyatt for your help today. Super informative and got me in and out in no time.
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November 2023 by mike mcdonald
Went in looking to buy a cordless weed blower, had one of the staff members approach me asking if I need any help, he proceeded to give me his knowledge on leaf blowers, and turns out he gave an excellent opinion on what to buy, great help.
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August 2023 by John Eertwegh
I previously left a review for a situation that was very unlike the normal care the employees give. I was contacted right after by Dan their GM. When I was able to call back I was informed Dan wasn't in the store but his assistant AJ took over. AJ handled my previous complaint above and beyond what I was expecting. Cudos to Seright's Ace for going the extra mile to make things right, they obviously care about their customers.
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August 2023 by Jaclyn Bergren
This is the most amazing store! The entire staff is knowledgeable, friendly and eager to help in any way you can imagine. I’ll go out of my way to go to this Ace!
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June 2023 by Joel Ferris Jr
I want to give a shout out to Dan, the store manager at the Rathdrum Ace Hardware.He understands high level customer service and overcoming obstacles to solve a customer problem. I had an issue with the battery on my 3 year old EGO lawnmower.Much of the issue was supply chain, beyond the control of the local retailer. I contacted Ace via their website and Dan personally got back to me by phone. He ultimately got me a new lawnmower which was above and beyond what the manufacturer was willing to do re their warranty. I was super impressed with how he handled things in such a calm and professional way. I was once the president of the Spokane downtown business association and I have been exposed to alot of owners and managers. Few have impressed me more than Dan and his willingness to “get things right.” 5 stars!!!
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May 2023 by John H.
This place has a very friendly and helpful staff. Special thanks to Garland. He's incredibly knowledgeable and explained everything to me about the mower and stihl stuff I bought.
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April 2023 by Gary Bazuin
Everything you need. Greeter at the entrance to point you to aisle for what you need. Fast checkout with person to check you out
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March 2023 by Jesse Hammond
The Rathdrum store has lots of stuff to help you fix, maintain, or build other stuff. Employees are there to help amateur customers find more stuff. Employees have their good days and bad days because they are not robots and are humans. If this store doesnt have what your looking for or the employees bug you, then it sounds like a YOU problem, and take your problems else where. Review over.
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January 2023 by xander goebel
Great staff very friendly and always ready to help.
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January 2023 by APRIL Frandsen
I went to Ace to buy a chainsaw in a ice storm for Christmas and my windshield wiper broke on the drivers side. Not only did Dave Badore help me with my many questions and purchases he went out in the storm to replace my wipers. Thank you so much Dave For going that extra mile. Excellent customer service and hire!
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November 2022 by sprocket580
Just moved into the neighborhood. I needed a snow blower and after researching the best place to buy it I found out thr price is the same anywhere so decided to give the local little guy the business rather then some big box company. Glad I did. Not only did they deliver it for free they filled it up with gas and gave me a tutorial on how to use it. Thanks Jake. Since I've been in a few times for other things. Everyone is extremely helpful and nice. I will be giving them much if my future business.
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October 2022 by Anna Burton
Wonderful store!! Very nice, clean, well stocked and friendly staff!!! Shelby, Nicole, Dan & Dave were amazing (Jeff, not so much. He was a cranky guy) other than that, highly recommend place to shop! Thank you Seright’s Ace
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September 2022 by oaqwer
Fantastic store! Such incredibly helpful people are working here. I’m going to rethink my other go-to places for anything I can get at this particular store, it’s just such a joy to shop here. The level of professionalism, friendliness, knowledge and willingness to help from EVERYONE in this store are so rare these days. Thank you.
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July 2022 by Sher S.
The staff here is the best. They are so friendly and helpful. It's hard to find customer service that actually wants to help their customers, but this group really does. I appreciate this store so much and I would rather shop local any day than supporting big box stores. Support the locally owned businesses and keep them going. This place deserves your support.
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May 2022 by John Emmerich
I don't write reviews very often but this place is top notch! I bought a pretty expensive zero turn mower from them and ended up finding it for $500 less at a different Ace Hardware in Spokane a few weeks later. I was going to return the mower and buy it for the cheaper price at the other Ace Hardware. However after calling and talking to the assistant manager AJ, he said they could give me $500 in store credit instead of having to hassle with returning it! I thought that was very generous of them and it saved me a ton of hassle/time. In addition, all the staff there seemed really friendly and AJ was awesome to work with during the initial mower purchase/store credit conversations.
