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June 2025 by Lauren Palsgrove
Jillian and Caleb are great to work with! They were quick to respond and help me and my husband with getting a quote on a building, and they were communicative throughout the process. Looking forward to working with them again!
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June 2025 by Shannon Moffett
Outstanding company from beginning to end. Leonard & Sons came recommended to me from another industry professional, and I can absolutely see why. From my initial contact with Jillian (who was very supportive, helpful, and always kept in contact for the entire process) to the completed jobs with Eric and Owen who were friendly, professional, and did an amazing job. And on top of their amazing staff, their pricing is beyond reasonable. I 1000% recommend Leonard & Sons. THANK YOU
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March 2025 by Brent Lueck
Recently, Leonard & Sons performed work on our chimney and installed a gas log system. Eric and Jacob did an amazing job! They were both friendly and professional. They took their time and made sure all our questions were answered. Also, I want to give equally high praise to Jillian, who helped organize and facilitate the work at our house! She answered all of our questions and was extremely knowledgeable and friendly each time I spoke with her! She did a fantastic job! I would strongly recommend Leonard & Sons to my family and friends. as well as anyone else who needs work done on their chimney!
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February 2025 by Duane Dahlman
Great people to work with. Scheduling site visit easy. Tech on time. Tech called 30-40 minutes before arrival. Tech was professional, explained what he was doing and why. Cleaned up after service. 5 star all the way.
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February 2025 by Margaret Fitak
Jillian, thank you for being so helpful with scheduling!! Would recommend.
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February 2025 by Amanda Basey
Highly recommend! Malik was fantastic and very professional with my gas log installation. It looks great! Jillian really made the scheduling a breeze and exceeded my expectations.
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February 2025 by Mike
Leonard & Sons is fantastic! They were friendly, professional, and cordial. Malik was great during our estimate appointment, and Jillian was super helpful scheduling, and so friendly. I love our new chimney, it is beautiful!
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February 2025 by Mikayla Walker
I had the pleasure of working with Jill, and I couldn't be more satisfied with the experience. She did a fantastic job accommodating my scheduling needs, going above and beyond to ensure everything worked out smoothly. Her professionalism and attention to detail were greatly appreciated. Also, my sweep Malik was awesome too!! Highly recommend!
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February 2025 by Jessica Stechman
Very happy with the services we received! Jillian made scheduling a breeze despite our chaotic calendar and the work was done efficiently and looks excellent. My husband and I are very happy and definitely recommend the whole team!
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February 2025 by Stephanie Roesner
Highly recommend! Jillian was extremely helpful and knowledgeable!
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February 2025 by Amanda Sumner
I spoke with Jill to schedule! She couldn't have made the process any better. Highly recommend.
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February 2025 by ashley klemm
What a great experience with this company from start to finish . Specifically Jillian so kind and was extremely helpful with scheduling . Highly recommend
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January 2025 by Art Kalina
While we’re not customers of Leonard and Sons, we’ve had the privilege of attending multiple industry events alongside their team, including masonry classes hosted at their facility and taught by them at various events.
Their expertise and dedication to the masonry and fireplace/chimney trade are unmatched. They are true professionals with vast knowledge and a commitment to advancing the industry.
Highly recommend Leonard and Sons for anyone seeking skilled and knowledgeable masonry experts!
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November 2024 by Andrea Strak
My experience with Leonard & Son’s felt like the good old days when service was personal, based on integrity, and able to respond to a customers need.
I put a bid on a house and needed a fire-place inspection during a time of year where getting one was next to impossible. You know the drill when buying a house; the rushing and second-guessing things left me a bit unsettled. While talking with Jillian on the phone, I found myself sharing personal concerns regarding my situation. She provided perfect service. She remained professional and yet personable. She gave me what I needed as a consumer to make my decision and stepped in as a friend when I felt vulnerable and need extra emotional support. She spoke frank and provided the information I needed to make a good decision for myself. After the call, she took it upon herself and requested special accommodations from her service group that would meet my needs in the tight schedule, she called me back unexpectedly and offered me options I never expected. Jillian was fantastic, she heard me, listened to me, went out of her way to accommodate me, helped empower me in the midst of what felt like a high-pressure situation, and showed up for me in ways I never expected. She was a gem.
Then, Malik came out to check on my “soon-to-be” (fingers-crossed) fireplace. He did all the typical things a person does to attend to the service call however, there was just something about him that was different. He was engaging, but not over the top. A quiet voice with a present attentive spirit. AGAIN, he heard me when I spoke, he responded in a genuine manner, he assessed the situation and said that he could save me money on this service call because my fire-place wasn’t that dirty. (He could evaluate it without having to clean it first.) I just really can’t explain it. There is something different about these folks. All I know is that I felt attended to, cared for, and like these folks were looking out for me.
Being in my 50’s, I remember a time when things like service, quality, and integrity really mattered in business. When you actually had an exchange with a person, who heard your need, and did their best accommodate your request. As a consumer today, it is rare to find myself in a human exchange at all anymore let alone get someone to hear my personal need or respond to me with any sense of flexibility. All the “self-serve stations” and “self-check-out portals” aren’t much of a help. Often, when I do find myself dealing with a person rather than a portal, it seems like I feel a need to protect myself from the scripted sales techniques designed to drum up more business. My experience with Leonard & Son’s felt like the good old days when service was personal and based on integrity and “response-ability” to a customers’ needs.
Folks like Jillian and Malik are a rare find these days. After the inspection was complete my significant-other and I stop at Leonard and Son's business location to offer them an extra-special “thank you’ for their help. When we drove up to their location, we knocked on the door and they let us in to meet Jillian face to face. The owner came out and greeted us, and the rest of the staff joined in too. We all chatted for a couple minutes and it was one of the warmest welcomes to a community I could have received. In a matter of seconds, it felt like we were among old friends. When I went to shake Jillian’s hand as a thank you she reach out and gave me a hug!
All that to say...not only did I get the services I paid for, I got so much more that money can’t buy these days. I felt welcomed, genuinely cared for and supported. I haven’t known these folks very long, however, they already feel like friends.
They have something special going on there at Leonard and Son’s and they won my trust in the future.
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November 2024 by Yard Work Pays Off
Would not recommend. Booked a job with me. Never called or emailed me. Just no showed. When I called to ask about it they blamed me and tried to reschedule me a month later.
