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February 2024 by Erica Meyer
The fact we have to sit in the drive through for 20-30 mins is absolutely ridiculous something really needs to be done about this bank
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September 2023 by Rick F
Go to another bank please... you will thank me later
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January 2023 by A Co
I went inside and Brandy T. helped me who was awesome. She also brought up and discussed with me current CD rates and offered her assistance. I will for sure use and recommend her.
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January 2023 by Kayla Mueller
The branch on Washington Avenue is Dark and dangerous to use the ATM at night. There has been a recent robbery near by, I have complained before about the lighting of the parking lot ATM area and nothing has been done.
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August 2022 by Natasha Jones
One car ahead of me, I still sat in the drive through for 15 minutes, before I was seen, then it took them another 10 MINUTES to cash my check, but yet 2 cars went through the lane and got helped while I was waiting! It is like this everytime I come through here. If you can go to another branch, I highly recommend it. Extremely slow service!On top of the slow service, even though my boss has an account here, they still charge ME $7 to cash my check there EVERYTIME..I'll be looking for another bank to go to, as this one is absolutely horrible!
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September 2021 by myles musgraves
Fix your garbage drive thru. Now thanks to your lanes I have to fix curb rash on one of my wheels. Thanks alot
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September 2021 by Aaron Wall
Literally the SLOWEST bank I’ve ever been to. 30+ minutes waiting in line no matter how many cars are there. It’s faster to drive to the saint louis branch.Get it together guys!
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August 2021 by William W.
Don't look here for full service banking. They've lost their way. seems they have plenty of revenue to sponsor entertainment venues but little to maintain office locations/boxes,etc. i truly hope the Internet bankers run them out of town. Unfortunately they will be one if the last true nationals to leave the riverbend. start now to partner with a regional!
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July 2021 by Angela Valdes
The absolute most incompetent bank I’ve ever worked with. Cannot even handle a simple direct deposit. I have been trying to get this rectified for years. Manager, Jason is rude, and not able to do a professional job.
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June 2021 by Angela B.
The absolute most incompetent bank I've ever worked with. They can't even handle a simple direct deposit. I have been trying to get this rectified for years. The bank manager, Jason is rude, unprofessional and lazy. I highly advice you take your business elsewhere as I'm doing.
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April 2021 by Ryan A.
The slowest bank I've ever had the displeasure of working with. Thankfully I'm switch banks soon so I won't have to deal with these underachieving clowns much longer
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November 2020 by Sara Wright
Slow slow slow I have been in line almost 45 minutes and only 1 car has been waited on in the commercial lane. Out of 5 lanes only 2 are operating. Seems that staffing is the issue.
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September 2020 by Daniel Davis
This bank is close to my house. Yes, they have to take precautions because of COVID, but for people to complain about that is the height of stupidity. Dealing with the public all day is not safe! Not to mention, no one in Alton seems to know how to wear a mask.
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June 2020 by Ryan
Only the drive thru is open due to COVID. 4 cars in each drive thru lane, and one person working the teller window. I guess this bank doesn't think much of its customers, forcing everyone to wait an extensive amount of time so they can save a buck on payroll.
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April 2020 by Todd Applegate
US bank is the slowest Bank I have personally ever dealt with. I own a business in the area and have been using a branch that was recently closed on Alby street. Since then the struggle to reconnect has not been easy. I would highly recommend banking elsewhere. These two locations in the Alton area make me feel as if they are being bothered with my business.
