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November 2022 by Mike C.
Curious how they stay in business. Poorly managed staff (Santo) couldn't care less. Said they completed work that clearly wasn't.
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November 2022 by Bryan Willemot
The service is great, but the facility is garbage, Pep boys executives need to visit this location and consider an upgrade for these guys. I’m pretty sure that pepboys was rebranded and they need to overhaul and rebrand this place. I moved from Virginia Beach to Arlington Heights and this pep boys doesn’t even have the auto parts store in itServices: Tire rotations
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October 2022 by Oleksander Varvaruk
Scott was awesome. All issues was address and I received top service. There was no shop that was able to install the tires on the box truck on the same day but Scott squeezed me in the schedule and I was able to get back on the road. Thank you very much!
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October 2022 by tracy Black
The Pep Boys was so helpful. I stopped by to get some new windshield wipers during the rain. Santo not only made sure I got the right ones, he installed them in the rain. He made my day.
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September 2022 by Cynthia Barry
Very pleasant and stress-free experience. Needed 4 new tires for my car. Santo, at Pep Boys, did a wonderful job handling this transaction. Thank you again, and definitely recommend their services!
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September 2022 by William Tresch
Common mechanic rigamaroll. When you call to ask about an issue it's all well and good. I dropped off my car at the appointment time I made and they told me it'd take awhile for them to look at it and they'd call me before they did any work. What was the point of the appointment then? I could drop off my car any time and come back for it. Once they have your car everything costs more and it needs brakes and rotors and this and that and they can't replace the 1 year old tires on warranty because they don't know if they were aligned and rotated regularly. Went to my regular mechanic, got the work done cheaper, even after you factor out what didn't need to be done. Never going back.
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September 2022 by Leigh S.
Cannot express my satisfaction with the gentlemen at Pep Boys. They were beyond awesome. Very professional and knowledgeable. We had to take my daughter's car in last minute because of a leak she got while driving home. Abel and Scott immediately helped me out to get the car entered in the system. They explained there were a few cars ahead of me but assured me the job would get done that evening. Did they deliver? Yes they did! Thank you so much for taking care of us.
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August 2022 by Jen B.
I had an oil change booked and when I went the man working in the front was extremely rude claiming he called to let me know my appointment was cancelled as they over booked. I told him I never received a phone call and in a very condescending way claimed he left a voice mail and that it's not his problem. He never called nor did he leave a voice mail. If he just apologized and said sorry for the mix up, I would have let it go but his extremely rude attitude ruined it. I will never be going back to this location.
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August 2022 by Amanda Haugh
Scotty was a great help! He was very efficient and kind when explaining what was going on with my car! Great location with people who take time to correctly fix what is going on! Peace love pep boys
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August 2022 by chicagofan115
I called to make an oil change and when called back to confirm the time needed, I was left on the line twice for over ten minutes each time. When calling from a different line, they said they were short handed and it would take well over one hour for a simple oil change. Then, they hung up… without an apology or offering to reschedule. Your loss, I guess. I’ll go to a competitor for better service.
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July 2022 by Alexander Ramos
Scottie K. took great care of me at the service desk. I had a flat tire and it was finished within the hour. As I was waiting he noticed I was looking around for something I had lost. he was very attentive to to find out if he could help. Great Service!
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July 2022 by Brian W.
Had battery installed on July 10th 2022. Technician (Santo) failed to tighten the positive cable. This caused my car to die at a traffic light today. The loose cable caused a 150 amp and 40 amp fuse to blow. Had to spend $400 having Pep Boys sloppy work fixed by Firestone. Car had to be towed! I am listing my name and contact phone if Pepboys corporate wishes to reach out to me to address their dangerous and substandard workmanship. Brian Wenk 847-227-7159 2018 Jeep Compass
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July 2022 by Ayana Blair
I have gone here so many times, and they have always fix my car for a reasonable price. I would definitely recommend this place especially going to Able or Santos. They always properly educate me on what is going on with my car, and they make sure my car is running safely and efficiently.
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July 2022 by Mandy R.
Santo is a knowledgeable and honest mechanic. He won't try to oversell you, however, the other guys will so only see him. 5 stars for him
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June 2022 by Lidia Ventrella
Pep Boys was fantastic. I highly recommend this establishment. First, the crew is first class! Scott greeted me and took all my info and listened to what was going on. Then I talked to Abel was is so honest! He was the only one that didn’t try to sell me something that wouldn’t work and told me that since my car was AWD (who knew!) I needed to have all 4 tires the same so there was no risk in damaging the AWD system. He recommended I contact the dealer to get the manufacturer tire since I only needed one replaced. I was able to get the tire but the dealer couldn’t replace it for over a week. I was going on a road trip and needed it done ASAP. I called Abel and he said to bring it over and they would replace the tire I bought. Chris worked on my car and was also top notch, and so sweet. He took care of the replacement and my car is back to normal. Abel, Chris, and Scott are awesome. They treated me like family.