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February 2024 by Bill T.
Very corrupted store. They quietly take out the best things for themselves, hiding them.They say from the store speaker: don’t discuss prices, they don’t sell things to people that have already been priced, saying that the price is not right when they see the buyer’s interest in something. The prices are inflated, and in a regular store you can buy even cheaper.Very rude and uneducated sales people and especially at the checkout.YOU FORGOT YOUR MISSION!!!!
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December 2023 by Jason Deloncker
I went to donate at 7 pm an was informed that donations closed at 6:30. So I guess they don't want the donation.
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November 2023 by Ashley
A nice variety of clothes, but there are no fitting rooms and no returns. I wasn’t wiling to purchase many clothes without trying them on. The Goodwill down the street has fitting rooms.
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November 2023 by Fe Pongyan-Smith
I was very disappointed (and upset) at how the cashier (whose name on my receipt was “Amina”) treated me. My cart was full. I was at the store for nearly 2 hours. I tried on about 6 blazers. I was already near the cash registry, when I saw one more jacket, tried it on, it fit me, so I took it to the cash registry. But then I said, “wait, let me just look quickly if there’s any rips or holes on this one. Just a quick 15 secs look. But the cashier sounded annoyed, said ,” no! You have to take it out of here if you want to look at it”. I looked behind me, there were no customer in line for the cashier. I just let it pass me. So, we continued with the process. Then she told me in an impatient tone of voice, “ You need to take the hangers off and put it over there,” pointing to a place behind me. I was a little surprised because this was the first time I was told to do it. I asked her, “where should I put the hangers?”. She said, “over there!” ( pointing to a box behind me next to the other cash registry. I placed a hanger quickly inside a box but she corrected ,” no! Not there! Over there!”. I asked, “that blue basket?”. She indicated to the affirmative., so I went and grabbed the basket and placed it on the floor next to me. I removed each hanger from each clothes as she wanted me to, then later, she offered to do it herself because there’s so many. I still have a lot of items for her to ring. I already was starting to get anxious because of the way she communicated with me. The last draw was that black blazer that I liked. It had a tan tag (50%). I tried on several ( about 5-6 to be exact) blazers before I decided that I liked this one. I was very surprised and very disappointed when she said that she could not sell this one. I asked “why?”; she answered that because it was a wrong price. I clarified, “what do you mean, it was the wrong price?”. She told me that the price tag has been changed. I stayed calm, but I was very upset, at why she thinks I or someone has switched the tag. I asked if the manager could come and verify what’s the real price but she said that “there’s no manager here”. I spent so much time trying to find something that I like that fits me ; paid $122.58 for everything ( discount, and no discount), and to be accused of switching the tag? Ridiculous! Absurd ! Insulting!! I have donated so many of my nice things to Salvation Army and other 2nd hand stores a lot of really great stuff because I know it’s the right thing to do. I’ve left the country for a few years and since I’ve been back temporarily , I’m trying to buy everything 2nd hand because I’ll donate all of these again in just a couple of years. $122.58 for this purchase at this store this day. unpleasant experience with this cashier at this Salvation Army makes me not want to go back there, ever, let alone donate to them.
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August 2023 by Anne Mieleszuk
Be prepared for the cashier / manager to change prices at the register. I was having fun shopping until checkout when I felt I was being accused of changing price stickers on a small picture marked $3.97 the manager asked if I would take it for $5.97. I said no. String of lights were suspicious because they were not marked as electronic. I left everything and left the store.
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July 2023 by Laurie Finnerty
I am extremely disappointed in this particular Salvation army store. First off there are NO fitting rooms. This coupled with a NO refund, NO exchange policy makes for a lousy business. Any woman who has ever tried on clothes knows that size means something different to individual clothing brands. What may be a medium in one brand may be a large in another. For a store that is supposed to help people who may be financially tight to not allow them to try something on before buying, then not allow them to return it if it doesn't fit is useless! Second. The clothes were not sorted according to size and there were no labels on the racks as to what size starts where. By the way I usually go to a store in Loves Park illinois and they get 4 stars because they do have fitting rooms, they do organize their clothes not only by size but by color,and type as well. Don't waste your time here if you don't have money to waste!!
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April 2023 by Barbara J.
Disgustingly dirty , not a working cart in the place . This used to be my go to place . Not anymore , I'm done ?
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April 2023 by Sa Br
This store was pretty messy but items were generally in the right areas. I ended up buying two items which were marked at 1.97 each but ended up ringing up to around 50 cents each which was a great deal. Prices here are great especially if you buy items that are 50% off on that day. Employees were fine so overall I would recommend this store.
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January 2023 by Callie Joncas
I used to come here and I normally don't like to write bad reviews, but this is a place that you should probably avoid. First, during most of my visits here the store was smelly, disorganized, and unclean and the majority of the staff were unfriendly and unhelpful as well.I also came here for a job interview here several years and it was hands down the WORST interview experience ever so if you're thinking of working here, please think twice! The woman who interviewed me was lazy and barely explained anything or asked any questions and to top it off, she was super stuck up and rude and she left the interview only to start gossiping about me and making fun of me while I was filling out a paper application and I could hear her!!! I also heard her coworkers say mean things about me and there was no follow up after. An extremely uncomfortable and unprofessional experience, I will never buy from here again after that. I'm glad I didn't get the job after being treated with such disrespect.I did give it 2 stars instead of 1 star though because they often had interesting and appealing items for a decent price compared to other nearby places. Still, I would recommend Goodwill over this place since they have friendly and professional employees, and unique finds as well.
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January 2023 by V U
Lot of unique and quality items available.New and used items noted$10.00 fee if merchandise isn't picked up within 24 hours
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November 2022 by Micah Yoon
For the record I would’ve put 0 stars, but Google wouldn’t let me.For a family friendly donation center, this was the most unpleasant experience. I was going to donate some clothes. I came in at 6:50PM and I met Amy, an employee at the center. Amy was extremely rude to me by literally screaming at me the moment I walked into the doors. She was yelling at me “Shoo. Shoo. We are closed.”Although, I understand that it was close to closing, I did not expect that type of greeting from a donation center. I did apologize for coming in so late and asked her when can I donate some clothes. While still yelling at me, Amy said “Donations closed at 6PM. It says that on the sign, can’t you read? Or did no one teach you how to read?” I again apologize for coming late and asked if she could change her tone with me. Amy replied (while still yelling) ”Just leave now. Thank you. If you can’t read the sign, we don’t need your clothes.”Now as a center that is “doing the most good”, I would say that it is not true as their employee stated not bring my clothes since I seemed to have missed the sign. If I were someone who is coming here to shop, I would not want to be greeted by Amy due to her instantaneous erratic behavior. With that being said, I literally went next door to the Goodwill in Arlington Heights, who was also closing at 7PM, and their employees (two young men) greeted me with kindness and accepted my donations without hesitation.My advice: Go to Goodwill instead of Salvation Army so you don’t get yelled at by Amy.
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November 2022 by Dawn C.
One can find excellent bargains here. However, a post-shopping shower is recommended. And, CHANGE THE MUSIC!!! The assault on one's ears is horrifying.
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September 2022 by Emily Castillo
Wish I could give zero stars. Cashier was so rude. I had a pair of shoes with a sticker on them and she said “ $45 they aren’t $6. You paying $45 for these? I wouldn’t. “ Price was indeed not $45 the shoe had an 4.5 at the bottom cause that was the size. She then tossed them under her register. She probably wanted them for herself. I see lots of nasty reviews about this lady at this location. She did not let me purchase them. She said she was closing and rushed me to pay for my other items. Save your time and go to Goodwill where you’ll get treated with respect :) It was 15 minutes to close and she was also telling people to leave and not come in cause they were closed. Disgusting embarrassing behavior coming from a 40+ year old woman. Get better employees.
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September 2022 by Ron Thompson
When I fail to find what I'm looking for at all of those places that shall remain nameless in this post.. I spent an afternoon during the week searching for a particular item because I didn't have time over the weekend. jetted out of work and figured " yeah I'll go here" couldn't find it so figure I go there here and there five different stops with no luck I must have passed the Salvation Army once or twice in my travels trying to find this particular item. with no luck I figured why not the Salvation Army has all sorts of stuff. I entered not well lit but enough to get around not many people and the ones who were in there seem busy going through racks and racks of items. I knew what I wanted and why I was there so no sense beating around the bush I walked right over and there it was not just one but all sorts of them picked out my size and a color that seemed to match and I was out of there, not until after picking up a couple margarita glasses and a vinyl by Hank Williams.. little bit of advice check the Salvation Army first you may be surprised.
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September 2022 by Elaine P.
I just tried to go yo the store to pick up one item. It was 8 minutes until closing as soon as I took 2 steps in the store I was yelled at to leave because the store was closed, although others went in just before me and were browsing. I will never go to this location again!
