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July 2023 by Kevin Henderson
This is easily the best bank I have ever used. Friendly people, helpful people.
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January 2023 by GEORGE KAY
Thanks nick the supervisor super friendly and took of situation promptly.
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December 2022 by ViolinbyVicki
After seeing some poor reviews on this site, just wondering if they are "fake" reviews. My experience with BG Bank & Trust (part of Wintrust) has been wonderful and I've banked with them for at least 5yrs. I shopped around for a bank that would offer me a small business account without having to deposit $5000 to keep on hold; they were the only one who had a minimum of $250. Any questions I've had have always been met with excellent customer service. There's a reason Wintrust must have been rated #1 in Illinois for customer service by J.D. Power.
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November 2022 by Christian D.
I walked into this business to use the change counter/exchanger, and was being stared at by a older Indian gentleman who then got into my face when I shrugged my arms and asked why are you staring at me. Please take your business elsewhere as someone does not deserve to be treated this way. He was cussing me out etc and I do not appreciate it it got to the point where I had 911 on my phone ready in case I was struck. I want to speak to the owner of this establishment asap.
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August 2022 by Sourav Mukherjee
Pathetic. Always block the account.
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March 2022 by D.R.
Received a check from a friend that was written pay to the order of cash from a member that has an account there. Got laughed at by the tellers/manager in the bank and was told I didn't know what I was talking about and it's not common. Kept telling me you can't write a check to pay the order of cash and my name is not cash. Doesn't appear the employees at that location understand banking very well. The level of arrogance, disrespect and ignorance completely blew my mind. How unprofessional!
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January 2022 by Igor T.
Very helpful staff. Nicoleta L. Helped me out a few minutes before closing time, was very polite and helpful. Truly appreciate her professionalism!
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December 2021 by Jason Chapa
I went there to make change on the orders of my manager and they act like I'm trying to rob the place. Maybe because I'm Mexican.
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July 2021 by Larry F.
I have been banking with them for a long time. Recently I called them and asked them a few questions? The person I spoke to gave me the wrong information. I spoke to a personal banker ,she was too busy to answer my questions.
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May 2021 by Eumi Chang
It’s strange to review a bank, but here I go. I was excited to open up an account here. I had heard great things about the neighborhood banks (especially when a part of Wintrust). Also, it’s right next to my house, so convenient.So far, customer service has been off. Maybe they just catch me on my bad days, but simple things have been aggravating me.There is a lady teller there, who is just not nice. After dealing with her rudeness, I will only go to the nice young man who usually sits on the right side.There’s been a couple communication weirdness between different bankers as well. There’s a limit to how much I can withdraw from drive through.It’s all little things, but they’re adding up to to make it feel off. So far, I will stick to them as I’ve just changed over my direct deposit, but so far I’m just feeling meh with them.
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May 2021 by Michael S.
The epitome of incompetence. Good luck if you ever have fraud or any other problem - you are on your own. The staff cannot even articulate the fraud procedure, or understand its implications.
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April 2021 by Marci Angela Iwema
Extremely frustrated.
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January 2020 by Joe Patterson
This is almost the same as the old-time banks that knew you and could help you with your financial matters. I'm not sure how it's possible but they managed to recognize us even though we rarely enter the bank itself as we do most of our transactions on the internet. We have been customers since the day they opened.
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June 2019 by Brian Ramm
Must have an account to do anything here; if you do not have an account, do not go here for any services.
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April 2019 by Shawn T.
Friendly staff. Nice local bank no fees to have an account there. Recommend!!!