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February 2024 by Miko H
Had a great visit. In & out.
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October 2023 by Víctor Guaramato
I have nothing to say about this branch, but good things. Yvonne is someone who makes customers feel welcomed and well taken care of.She does as much as she can to help you with your banking doubt and gladly guides you into the right direction. Let us have more Yvonnes.
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July 2023 by Rich Blake
Came in to the branch right before closing. The staff was very accommodating and personable. The banker that assisted me, Kenyatta, not only helped me with my banking issue but also informed me of Chase services that I qualified for but didn't know about. Glad to have this as my branch office.
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February 2023 by Deziree White
Worst Customer Service The Manager A Male Keep Saying 20 Minutes I Been Waiting For A Hour Came At 10:30 It’s Now 11:30 Still Keep Saying 20 Minutes
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January 2023 by Richard
This chase is the absolute worse in the entire area.2 atms that are literally always down.Good luck getting cash here
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June 2022 by Ro Gilliam
They have always treated me nice.
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September 2021 by Bianca Earl
Took several business deposits in to be deposit into accounts and was told they couldn't do my deposits because it was too many and it was only 2 workers and they needed to attend to the other customers as well. I am a customer just as much as everyone else.
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July 2021 by beatrice haywood
Bank reps won’t answer phones. ATM machines r deficit or broken ie. Doesn’t give receipts
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June 2021 by Erica Starks
The employees are very friendly as well as efficient. Also there are enough arms to access.
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May 2021 by Cindy Banderas
Extremely horrible customer service!! We came in to get help, after no success on the Chase phone app. But all we ended up getting was the run around. We waited for a manager for this location, so he can speak to us. All he did was take one look at my account and said: It’s at least a 15min wait for tech/fraud support and we close at 5pm. We got there at 4:20! He just didn’t want to wait or even help us. He even suggested we go elsewhere. Also making comments that he was working the teller area all day. Okay, isn’t that your job! There was NO effort to even help us and no apology for making us wait. Just to tell us we can’t help you. You really need to take customer service classes. Because the experience here was just lazy and disappointing.
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September 2020 by Harold Smith
Very convenient location for mall shopping
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September 2020 by Annette Palacios
Horrible customer service, My name is Anita Jones.Went in to the location on (aug 11th. At 5pm) to withdraw money from a NEW account. I asked for 4000$ back. After the bank teller agreed that i could get the money she wasn't able to give me MY OWN MONEY because i didnt have a debit card YET because the account was NEW...only 3days old. So she calls the supervisor Andrea over she asked me to put on my mask now I'm talking to the tell her through a window I'm not feeling well my breathing is shallow because I'm sick and my mask is hanging meaning I have the mask I'm just communicating with the teller at this point so I pulled down the mask tp explain to her that I wasn't breathing well so I could not talk where the teller would understand me with the mask over my face . what I'm saying unless I pull the mask down I'm so weak and sick that I'm sitting in a chair in front of the teller they had to pull a chair over because I wasn't feeling well ( from a cancer diagnosis) to make a long story short because I didn't do what she asked me. She refused to give me my money. She gave me the hardest time with a bunch of lies why she couldn't release my money and then told me that I would have to wait for my debit card withdraw any of the money that was in the account. I ended up leaving the Calumet city branch going over to the South Holland branch where the money was given right away I did not have a problem they did ask me for my debit card I explain to them that the account is new. The supervisor apologized to me and told me that she was sorry that I went through everything I went through at the Calumet city branch and she gave me the money with no problem this branch is horrible and Miss Andrea is nothing more than someone who wants to throw her weight around with the key that was given to her to run the front line. Andrea you have clearly let your small position go to your head. Himble yourself sweetie, as you can see, what you wont do another branch will.
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June 2020 by Erika Gibson
There are two outdoor drive-through/walk-up ATMs at this location so, it minimizes wait times if going into the bank isn't an option. The Chase app can also be used at the ATM if your debit card is unavailable.
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May 2020 by D F.
This branch has no problem turning away customers. Upon making a sale online on a popular app Offer Up I was given a Chase Check for furniture sold however the check turned out to be fraudulent and was returned my account was closed and all funds were frozen for days. Upon speaking to Andrea briefly she told me my account was permanently closed and even though I was a good customer for over 10 years without any issue ever Chase would not even open me a new account after the fraud. So Chase fraud punished me for someone else's fraud. I provided proof of all of the Offer up communication etc however she did not even take time to look at it or properly investigate with the fraud department. So if chase is this quick to turn on a customer I think it's best to bank someplace else. If you have Chase or are considering Chase look elsewhere because fraud at this bank punished the customer and literally said I was no longer welcome as a customer.
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February 2020 by Larry James
Employees were Extremly nice and wow what awesome lounge with coffee while we waited in and out of there! Thank you for letting me open up an account without a credit card or passport! Thank you
