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November 2024 by Peter Woroniecki
Matt Ozkaynar provides exceptional service and great prices for my truck fleet.
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October 2024 by Dead Pool
Awesome Service For our International Trucks !!!
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October 2024 by Volodymyr Dutka
Very nice people working on reception
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September 2024 by Volkan Ozdemir
I am writing to express my deep dissatisfaction with the customer service and the reliability of the repair estimates provided by your establishment.
Initially, we received an estimate for the required repairs, which we accepted, and instructed your team to proceed. However, we later discovered that the repairs were not completed. When we requested that the repairs be finished, the cost was inexplicably 3.5 times higher than the original estimate. This is particularly frustrating given that we had already paid for an inspection prior to receiving the estimate, which should have prevented any unexpected costs.
Ultimately, we declined the additional repairs. Upon attempting to pick up the truck, we found that some of the initially agreed-upon repairs were still incomplete. Today, we were informed of a power steering leak, with the claim that it is related to the accident, despite this being a brand-new truck.
The vehicle repairs were covered by insurance, yet the initial issues were not addressed, and now we are being instructed to pick up a truck that has not been repaired as agreed.
It is evident that there are serious issues at this location, including a lack of transparency and accountability. There appears to be no effective management oversight, and I have experienced dishonesty from your employees. We were asked to pick up a truck that was not repaired according to the estimate, despite full payment being received.
I strongly advise others to avoid this service center to save themselves time, money, and frustration.
If anyone is interested I could also share all the emails & estimates to prove my statement.
If it was possible I would give 0 stars.
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June 2024 by GoldenServiceShop Parts Management
Matt Ozkaynar is one of the best sales agents I have worked with, and he is very involved in offering the best deals and I think he deserves a bonus, and if other customers are not satisfied with rush truck center, it means that the agents they don't get involved enough, or they don't really show them the price difference and how much they can save!!! 5 stars for Matt!!!!
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March 2024 by Tomek Bialik
Closed on saturday should marked it on app
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March 2024 by PC Parts
Matt Ozkaynar is a professional in his field, a sales manager who offers the lowest prices on the market. He helps clients find what they need and ensures delivery within short deadlines. It's a pleasure to work with such a person. The delivery operates smoothly thanks to the diligent employees.
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February 2024 by Nurbek Saikalov (Us Exp Truck Repair)
As a Repair shop owner we are getting best deals from Carol Stream Rush. Salesman Matt helping us a lot with finding even NOT International parts.
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November 2023 by Angelica Mar
Customer service techs are super knowledgeable and helpful!
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November 2023 by Bobir Salomov
I call 3 times no answer I hold 2 hours
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September 2023 by greg adams
called and made appointment for a bench test of my bunk heater. they are on the list from webasto heaters, told them which heater I had, they called me back the next day after checking with the guy who does the testing with a yep we got everything we need. I drove 2 1/2 hours only to find out they couldn't do it and informed me they wouldn't charge me to look at it? seriously? then told me to try rush trucking down the road.would not recommend this place any day of the week, one hand doesn't know what the only hand cant do.complete waste of my time and fuel.terrible terrible terrible.
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July 2023 by Mark Stoins
Came in Saturday night with a check engine light Anthony did everything possible to make sure I was taking care of he did the diagnoses that day the next day Saturday 3/4 the team on staff especially the gentleman taking care of me in the service department went above and beyond to make sure my truck was fixed and ready to go by that Saturday especially just buying this truck and having a huge breakdown like this with Truck Payment in the industry and everything else that comes with the Industry. Couldn’t thank you guys enough
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June 2023 by zoran krezovic
Guy at the front is trying to sell you something where he adds triple to the price and acting like he wants to be fair and give you a discount.Horrible location, horrible people to deal with.They will rip you off and scam you!
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April 2023 by Sarunas Tusas
RUSH CAROL STREAM HAS THE WORST OVER THE PHONE CUSTOMER SERVICE IN THE MID WEST; THEY NEVER ANSWER. I BUY FROM MANY SUPPLIERS AND RUSH CAROL STREAM IS THE WORST, AND NEVER COME IN CLUTCH.
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April 2023 by Denis Sharkey
My business's use to do quite a bit of business with this company- but now you just sit on hold for parts for 10-15 minutes and nobody ever answers the phone. Just a recording asking for a rating on their service. We will be taking our business elsewhere. SHAME!!!
