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July 2023 by Morgan Bensky
Wow! What an awful first experience. We arrived, only for the owner to say she needed 10 minutes for lunch. Okay, fine I don’t mind you eating/doing other things while I look at your plants, but whatever.20 minutes later I knock on the door. She completely ignores me. Then holds up her laptop as to say ‘I’m working’. God forbid a paying customer comes into your store to give you money! I have never had someone not want to run a successful business as much as this woman.We are avid plant collectors with over 50 plants and this could have been one of our regular shops. From the looks of what I could see from getting cold outside looking through her windows they were over priced for basic houseplants.You are way better off going to Gesthemane’s! You’ll see me there instead.Edit: I gave Plant Salon another try, and this time customer service was much better with a different employee. With regards to the owner's reply, I understand completely the need to take a personal break. My issue was the miscommunication regarding the break, saying only 10 minutes was needed, having us wait outside for her to reopen the store, only 20 minutes later to again be disregarded. I have enjoyed the plants I've gotten here since, they have been been pest free and there are some rare finds within the shop.
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July 2023 by Croc Kitty
So knowledgeable and they go out of their way to help you!! Best in house soil mix and perlite #3 such high quality
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May 2023 by Amanda Reid
Always love coming here. Plant selection is great and the upkeep for them is equally great. Staff is always friendly and they’re really helpful when you need information about care. The plants we bought from here are growing beautifully!
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May 2023 by Eric Nguyen
I always get great customer service here, but today was exceptional! Their new worker (Ezra) was very patient and provided easy to follow care tips to the customer before me. After we left, they even chased us down to return something I had forgotten at the store..chef's kiss ?.Also never ran into pest issues during the two years I've been shopping here, but wouldn't fault them if I ever did. Pests can occur for even the cleanest of shops and plant owners.Plants purchased here so far:Philodendron Pink PrincessPhilodendron MicansPhilodendron Silver StripePhilodendron BrantianumAir PlantsPearls & Jade PothosMarble Queen Pothos
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May 2023 by Ooni J
Such a friendly employee, they helped us find what we were looking for and gave good tips and recs! The interior of the shop is so lovely, I wish my home looked like that lol.
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January 2023 by Josslyne Matos
I recently bought a beautiful plant here only to discover that it has pests. Very disappointed as we drove a long way after seeing so many good reviews, and now I’ll have to go through the process of removing mealybugs. Also extremely unprofessional on the owners end to sell plants infested with bugs.
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January 2023 by K
I unfortunately did not get the name of the girl who helped me, but she was sooo informative and kind. I came in knowing near to nothing about plants and she suggested some for me and even wrote down plant care for the specific ones I bought on note cards. A great way to keep the customers coming back! Great service, thank you!
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September 2022 by Morgan B.
Wow! What an awful first experience. We arrived, only for the owner to say she needed 10 minutes for lunch. Okay, fine I don't mind you eating/doing other things while I look at your plants, but whatever. 20 minutes later I knock on the door. She completely ignores me. Then holds up her laptop as to say 'I'm working'. God forbid a paying customer comes into your store to give you money! I have never had someone not want to run a successful business as much as this woman. Will never be returning or recommending. We are avid plant collectors with over 50 plants and this could have been one of our regular shops. From the looks of what I could see from getting cold outside looking through her windows they were over priced for basic houseplants. You are way better off going to Gesthemane's! You'll see me there instead.
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September 2022 by Tyga M.
Love to see a black-owned business catering to plants! I admit that I don't have the greenest thumb or even know a ton about plants, but this store easily had me reconsider getting into gardening. My friend and I visited during the week when they were about to close; the owner was so friendly and didn't make us feel bad about coming in a mere 10 minutes before closing. Our goal at that point was just to do a quick walk through, but that was pretty hard to accomplish between the owner's friendliness in sparking up conversation and viewing all the items, novelty and useful (to planting) that she offers. The decor all throughout screamed chic, modern and minimalist. Pricing for items were reasonable as well. Even if you're not a plant fan, this is a great place to get your feet wet if you're interested in getting started!
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September 2022 by Jeannie L.
Let me first say I love plants. I have many varieties from pathos to fiddle leaves. I have been here twice. Once on my own, and was tempted by a creative golden glass terrarium. It is still doing well 2 yrs later though I had to change out some plants that soon dried up and wilted.Then I recently received a gift card here, and chose two small plants for $20.Both are not doing well 2 days later. So I am not sure if this place just like the ascetics of pretty plants but don't have quality plants or I just got unluckily twice. Either way this place is super pricey, and I am not sure I will be back
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August 2022 by Olivia Pelaez
Really appreciated all of Nikas help!! She took the time to explain the different plants and how to care for them. Will definitely be back for all my plant needs.
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August 2022 by Venesia Hodges
Customer service was above and beyond. Very educational and its a beautiful store.
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August 2022 by Darren Sumpter
What an amazing store with everything you need for your interest in plants, and some lovely personalised articles, like tote bags, t-shirts, cards etc and tools for your home plant needs! If you’re in Chicago, check this store out!
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May 2022 by S B
My husband and I drove into the city to check this place out. I read the reviews before coming and was so excited to support this business. However when we got there, we were not greeted. I told my husband that I'll look around and stay a few minutes before I leave. While waiting, another customer asked a lady at the register was she the owner. The lady replied no and pointed to the owner which was outside unloading a vehicle. The said owner, literally walked right in front of me to pass by and didn't utter a word. I looked at my husband and said, let's go. I wish this business much continued success. But I am big on customer service. I'll support a hole in a wall with excellent customer service instead of an elegant place with poor service. I'm coming to you to support your business. The least you can do is acknowledge my presence.My husband and I went to another nursery a few minutes away and received exceptional service. We left very satisfied and purchased a Beautiful plant. In addition to 2 other plants I purchased elsewhere. So all together, I came home with 3 Beautiful plants and an awesome experience after such an poor experience at the Plant Salon.
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April 2022 by Charlene H.
I am on a mission this spring summer to visit every plant shop in the Chicagoland area. This was stop 6. The worker was so sweet. As a person of color I rarely get attention in plant shops. This was not so here. Customer service is underrated. I felt cared for in this shop. This was one of the warmest plant shops I have visited. This is not a pure plant shop. The space was filled with other cute scented gift like stuff. This shop could have used a few more plants for me. The plants were cute but not enough of them. I found myself looking at the same plants. I did fall in love with the alocasia polly but they didn't have the size I wanted. I was told of a newer store but once gone couldn't find on Yelp. I would visit this store again. And I hope to find the other location. This shop had a lot of personality.
