I booked and paid for a truck a week in advance of my move. The day before my move, they told me I needed to go to Gary Indiana to pick up my truck (an hour away). they offered a $50 discount, which is a joke. Don’t recommend.
September 2020
I checked in early online. No one was here when I showed up, despite being during "open hours." It took me about 40 minutes to get in touch with U-Haul support and another full hour to get access to the van.
