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September 2023 by Tom Swayze
The staff was nice, the car was not. Poor maintenance. Wipers hardly cleared the windshield, transmission clunked into gears, grinding noise from the front driver's side wheel, and bald tires. And no replacement cars available. Good thing I just needed it for around town driving, I would not have taken a trip in it...
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August 2023 by Tisha Tillery
Desk did not open on time as agent arrived to work late. When she got to her station she was not prepared to work and had to take another 5 to 8 minuets to settle in. The 2 people in front of me did not leave with cars, as some minor issue the representative could not fix prevented so. I felt like Jerry Seinfeld, I reserved and paid on line but the lady told me that she didn't have a car and I could call for a refund. NO OFFER to troubleshoot OR ASSIST. JUST CALL SOMEWHERE ELSE...NEXT!Worst customer service in person and via phoneI want to leave NO stars but forced to leave 1
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February 2023 by Martin G.
This business is closed and there's no place to drop off a car even though the budget location in Chicago rented the car to me without knowing this. A complete joke and level of stupidity.
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March 2022 by Jay
I had to wait an hour for the employee to show up for work when I picked up the car, then they wouldn't let me return it until I went back and checked the mileage in the parking lot. I don't work here.
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December 2021 by Angela “Anjie” Norman
Nobody is ever there so you will be charged for days u don't even use because the employee has no customer service skills whatsoever
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August 2021 by Raine Jane
Very rude and nasty Demanded that we have a important credit card which i have never heard that term before how can you demand a fancy credit card when you're business is called budget car rental this place is a joke
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August 2021 by Ginger Ray
The website allowed me to reserve a car that they did not have. then when I got there to pick it up the lady was extremely rude to me and told me that they did not accept debit cards which is a lie because I've used my debit card there before not even two months ago. I was LUCKY to get that car, as they haven't had any available since. Including when I needed a rental through my insurance. Trash rental company, rude employees.
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June 2021 by Michelle P.
We rented a vehicle to drive to Florida for a week. When we picked up it overwhelming smelled of smoke! They got another vehicle but we had to wait for it to be cleaned. So delayed start. Then we had to clean the widows before we started because they did such a poor job. So vehicle was not ready on time. The rental car place closed at 4pm as soon as we returned home we took it straight there. They told us THEN they close at 4 but it need to be returned by 10am so charged us an extra day! After they didn't inform us of this and they didn't have a car ready on time for us! I wish I had read reviews before I rented from Budget. Lesson learned. Good thing there are so many other rental companies!
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May 2021 by Katie Miller
I'm going to start by saying a little bit of patience goes a long way especially during these crazy times....but what is the point of making a reservation if there won't be any cars and the staff has no clue when one will be available?! The level of apathy from the staff was ridiculous. Bottom line, don't depend on this location for travel needs.
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April 2021 by J N
I made reservations several weeks ago for a rental to be ready the morning of my family vacation. I received a call the same morning that there is no car available for me to pick up!!! Are you kidding me!!!!
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June 2020 by Michael Gregory
Great price and service!
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December 2019 by Cody Wilson
Becky always gives the best service as long as you understand this is a small town airport and you book ahead by a few days they will always get what you need and it will be a great car
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September 2019 by elizabeth moore
First, I compared rentals at all the places in Decatur. Budget had the best prices on comparable cars. After I rented a car, the customer service was impressive. Quick story: I returned the car and hurried on to work. Near the end of the day I remembered that I had left my garage door opener on the visor. Due to odd circumstances, it was the only way into my locked and secured house. I called Budget and spoke with B., who told me that 2 garage door openers had been left in cars and if I can identify mine I can pick it up. Now the problem is it is 4:55pm, Budget closes at 5:00, and my job is at least 15 min away. I explained my dilemma to B. who stayed late at her job to help me out, even though this particular predicament was entirely my own fault. I really, really appreciated that! Thanx B., Thanx Budget!
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August 2019 by Richard Coppenbarger
Don't bother using Budget Rent A Car. I recently used them while on vacation and found myself getting ripped off. I was double charged for renting a car for 3 days. Go to another car rental place.
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August 2019 by Alvin Jackson
Excellent vehicle and customer service, just wish it was a little cheaper per day, we struggle to compete with pricing in surrounding communities. They're often 30% less, but I was very pleased overall.
