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October 2025 by Christian Bearden
Finding an Audi in Dubuque at a reasonable price is difficult. Repairing an Audi for a reasonable price is harder. Bill makes it happen.
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August 2025 by Max stroud
I had a great experience with this dealership and how it was ran. Bill was super helpful and made everything easy to understand. The service was top-notch, and I felt like they really cared about getting me the right car. I'd tell anyone to go there if they want good service and a friendly person to help them out.
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August 2025 by Evan Etayem
Probably the worst shop ive ever been to. I had an audi a4 that needed some simple diagnosis for smoking out the exhaust and hesitation issues. I highly doubt this dude even looked at my car because all he told me was it was all in the CVT. As far as i know a fuel trim code and HPFP codes are not transmission related lol. I then went again (silly me) for a new starter a few months later. It took this dude THREE WEEKS to even look at my car and i had called numerous times and had just been put off every single time… eventually i had gone to look at my car just to find it sitting on the top of this hill covered in salt and bird poop which is exactly what i wanted from a nice shop experience. Next day i called a tow truck to get my car picked up and moved to a different shop and the owner bill has the personality of a cactus so he gives me this very short “it would have been done today” and that was all. This dude does not like to talk to people at all and told me it would’ve been done the next day after i sent it in so i kinda lost his trust in the whole finish up thing. After i had taken it to a different shop and had it professionally diagnosed and repaired it turns out it needed a few grand put into my Audi. Would've been nice if i got the right diagnosis the first time. This guy is sketchy and has absolutely no personality whatsoever. Id highly recommend finding another shop to work on your Audi or VW but he doesn’t work on those VWs anyways because “they're not the same”.
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June 2025 by Phoenix Albright
Great cars and great service. Love Bill and the cars he sells because he is so honest.
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April 2025 by Scott Nelson
Bill was great to work will. Honest, straight forward and very knowledgeable. Will definitely be back when the time comes.
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March 2025 by Todd Wade
I can’t say enough good things about the team at Custom Auto Repair! My son is at UW-Platteville with our Q7 and when it developed the PCV screech this crew knew exactly what to do. Their fix was fast, reasonable and they even picked my son up to get the car. We have 2 other Audi’s and will be taking all of them to Custom in the future! Thanks guys for taking great care of us!
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March 2025 by Calista Vosberg
Great service, very punctual. Nice car! Easy to work with!
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January 2025 by Aidan Sell
Cool guy with lots of Audis, can't get much better than that. Bill is very friendly and gets the job done!
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December 2024 by Ben Rau
I bought an Audi from Bill at Custom Auto in East Dubuque Illinois it's been almost a year and I've had no problems. He gives me a great price when I take it in for maintenance.
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December 2024 by Aiden O
Great friendly service everytime I've stopped in, never once have I been disappointed.
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December 2024 by Daniel Schwartz
I’ve been doing business with Bill for 16 years now and my experience has always been great! His vehicles are top notch. Every one I have bought has been a clean and smooth running machine. Highly recommend working with him!
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November 2024 by John Boling
Great guy to work with and buy an Audi from. I took our Q5 back for some break work a year after buying it and he noticed it was overdue for an oil change so he threw one in for free.
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August 2024 by Gino Brandon
The best and fastest service I’ve gotten. I went to many places before to get my VW fixed and he took about 10 minutes to get the problem fixed. Thank you!
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July 2024 by Max Lucey
Bought an Audi Q5 from them and have loved it! They do a really nice job and make sure you’re satisfied. Have had some minor things with my car but they have been great at getting me in and always getting to the bottom of the issue. When I leave I know my car has been fixed the right way.
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June 2024 by Brooks Rizzick
Recently purchased an Audi Q5 and absolutely love it. Custom Auto definitely stands by their product! Awesome price and they're also a complete full service shop including, auto body.
I would highly recommend doing business at Custom Auto Repair and Sales
