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December 2023 by Grant Landbo
I had tires installed here in early 2022, and it was rough. I was back this past weekend and the service has improved immensely! I had a 1PM appointment on a Sunday, it was done at 2PM. Everything was installed perfectly. However, service is still slightly subpar to proffesional shops. They don't put down floor coverings or seat coverings, resulting in marks on my seats. Luckily I have seat covers, a little more professionalism and attention to detail would be nice but I am glad they have improved as much as they have.
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November 2023 by Raf A.
Garbage services way the tire department they offer.I called them to ask if I could buy only one tire but they cannot even give you a good answer.
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October 2023 by Debora S.
The head of the phatmacy would not fill my prescription for pain killers because she said this is for cancer patients and she more less wanted my Dr. To tell why i was taking this. I think that this is truly invading my privacy. This was at Sams club in Elgin. I will not be back to that pharmacy. I never have been treated so bad. She made me feel so bad that she pretty much said i was a drug addiction. Cooperate did get involved and said I would get a phone call an apology. This never happened it's been 4 months. What happened I know one person really doesn't mean anything to this store. I use to shop there every week. But I will never step a foot I this store again. There was people behind me and they couldn't believe what they were hearing. I would like to know what is my next step. She I take her to small claims court about invading my privacy and how rude and how I felt. I walked out crying this was not a good feeling can some one anyone help point me in the right direction please.
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October 2023 by H B.
Store pick up is the worst. Takes forever. Your better off going into the store. The staff screws around in the parking lot, watching cars and socializing rather than doing their jobs. Not worth it don't waste your time on pickup.
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August 2023 by Jim L.
They need better management, Cindy was very rude with the hiring process didn't remember my name which is a sign of disrespect, didn't have any of the hiring materials or questions prepared, it felt more like a interrogation than a interview. Store is dirty food all over the floors and it smells
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August 2023 by Maria Fernandez
Took our 2020 jeep to get all 4 tires replaced 2 weeks later we get a flat tire , they gave us a new tire no issues there . A month later we take in our 2013 Dodge I figured well why not give them a 2nd chance . A day later tire pressure goes down to 2 meaning tires are completely flat at this time my car can’t be driven . Told by Sam’s corporate to bring it in back to the shop , we’ll the tire tech told the tow truck driver he will NOT take a look at my car because I had no appointment .tech was extremely rude to me saying I had to go pick up my car because he was NOT going to fix it . It’s very frustrating that after been a member for more than 2 decades I get treated this way . Asked to speak to manager and he says he was the lead on duty and hung up on me . Please get your tires somewhere else
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December 2022 by E A.
Went in twice to order tires, first time no one came to help take an order so I left. I could see people working in the work area, but they ignored me standing there. Went back a few days later, still no one at the desk, a manager came asked if we ( another customer waiting for service) had been helped. When we said no he opened the door to the work area. An older gentleman came to the desk seemed a bit flustered, wrote up the order took a large sum of money for the tires and said 3 to 5 days , they would call when they came in. After 20 days I called them and was informed, those tires don't need to be ordered they are always in stock! Then I had to wait 8 more days before I could get an appointment to have them installed. Almost 30 days for tire that were already in stock!! Terrible business practice! Never again!!!
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October 2022 by Kamran Khan
slow service. These guys are really short staffed and not motivated to work.it is not their fault. sams club is not doing well and they are pulling resources, firing staff and hiring inexperienced staff to do professional work. Sams club is doomed. I feel sorry for my wasted time
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October 2022 by Lukasz Filipowicz
Service good but terrible work done! Better go to professional tire store. They almost never pick up the phone.
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October 2022 by br wy
Fast battery replacement. No appointment.
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July 2022 by Alfredo M.
You spend more time waiting in line to get a piece of pizza and getting your groceries really wish management wouldn't punish café workers by not giving them help
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September 2021 by Griffin H.
They shut down the entire parking lot and half the gas pumps and then still manage to have broken pumps as well. 2 thumbs down for this location
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June 2021 by Rigoberto C.
This Sams Club is fully stocked with many different products. Coming from the city, all the hot items tend to sellout quickly BUT this one being on the outskirts, had items you wouldn't find in Chicago Sams. Came here to purchase a 4 burner griddle grill and the transaction and pick up was smooth and easy. Purchased through the app. Arrived and parked in a pickup parking spot. Checked in on the app. They brought out the grill and loaded it up. Friendly customers and smooth purchase. I would definitely recommend this Sams for your purchasing needs.
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April 2021 by Carm A.
I love all Sam's Clubs compared to Costco. BUT the greeter and the exit checker lady. WTF is up with your nasty attitude???? This is the only location that has that issue too. Seriously put these ladies in the FAR BACK CORNER where no one has to see or deal with their toxic faces and attitudes. UGH Anyways they always have great bulk items and great prices.
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April 2020 by Long N.
This Sams Club is the only I have been going to since the one in Streamwood closed. The people there is friendly and always there as a helping hand.
